ABOUT THE COMPANY
DHI365 is a rapidly growing healthcare technology and patient care organization focused on supporting long-term care patients residing in their own homes.
Our company combines Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Transitional Care Management (TCM), telehealth services, pharmacy coordination, and healthcare technology into one integrated care model. We currently operate in Pennsylvania and New Jersey and are actively expanding nationwide.
Our mission is to improve patient outcomes, increase engagement, reduce avoidable hospitalizations, and provide better continuity of care through proactive monitoring, communication, and coordinated healthcare support.
POSITION OVERVIEW
DHI365 is seeking a Patient Care Coordinator to support patients enrolled in RPM, CCM, TCM, and pharmacy-related programs.
This role is ideal for someone who is highly organized, compassionate, detail-oriented, and comfortable working in a fast-paced, technology-driven healthcare environment. The Patient Care Coordinator serves as an important connection between patients, providers, care managers, and operational teams to ensure patients remain engaged, supported, and properly monitored throughout their care journey.
This is a hybrid role involving both remote coordination work and direct patient-facing responsibilities.
KEY RESPONSIBILITIES
Patient Enrollment & Onboarding
- Conduct outreach to eligible patients to explain program services and enrollment benefits • Complete patient enrollment, intake documentation, consent forms, and onboarding workflows for RPM, CCM, TCM, and pharmacy-related services • Ensure all required documentation is completed accurately and in accordance with NJ and PA requirements • Maintain accurate communication and workflow tracking within DHI365’s CRM platform (Monday)
Care Coordination & Patient Engagement
- Serve as a primary point of contact for enrolled patients • Answer patient questions and route non-clinical concerns to the appropriate team member • Schedule and confirm provider follow-ups, care manager calls, and post-discharge TCM outreach within required timelines • Monitor patient engagement and proactively follow up with patients showing low device usage, missed calls, or gaps in participation
Monitoring Support & Escalation
- Review incoming RPM readings, alerts, and monitoring data • Identify abnormal readings or patient concerns and escalate appropriately according to internal protocols • Support adverse event reporting, escalation workflows, and timely documentation
Documentation & Compliance
- Maintain accurate and timely documentation within care management platforms • Track patient communication, care plan updates, and time documentation for billable CCM/TCM activities • Ensure documentation supports billing integrity and payer compliance requirements • Maintain HIPAA compliance and protect patient confidentiality at all times
Provider & Partner Coordination
- Communicate with physician offices, home health agencies, pharmacies, and community partners to support care coordination and transitions of care • Assist with reporting, operational tracking, and quality improvement initiatives
QUALIFICATIONS
- Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Community Health Worker certification, or Pharmacy Technician certification required
- Minimum 2 years of experience in a healthcare setting such as care coordination, patient navigation, medical office support, call center operations, or healthcare administration
- Experience with RPM, CCM, TCM, or care management programs strongly preferred
- Strong understanding of medical terminology, patient workflows, and healthcare coordination processes
- Excellent verbal and written communication skills with a compassionate, patient-centered approach
- Comfortable communicating with elderly patients and diverse patient populations
- Experience working with EHR systems, care management platforms, CRM systems, or healthcare software
- Strong organizational skills and attention to detail
- Understanding of HIPAA requirements and patient confidentiality standards
- Ability to multitask and work effectively in a fast-paced environment
- Bilingual candidates are strongly encouraged to apply
CORE COMPETENCIES
- Patient-first mindset and commitment to quality care
- Strong follow-through and accountability
- Ability to remain organized in a fast-moving healthcare environment
- Adaptability and comfort with evolving workflows and technology
- Strong teamwork and cross-functional communication skills
SCHEDULE
- Full-time • Monday–Friday • Hybrid position
COMPENSATION & BENEFITS
- $22.00 – $25.00 per hour (negotiable based on experience)
- Medical, Dental, Vision
- Paid Time Off (PTO pool)
- Paid Holidays
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
