YOU MIGHT BE WHO I'M LOOKING FOR, FOR THIS PART TIME ASSISTANT MANAGER POSITION.
Assistant Managers are responsible for assisting & supervising designated campaign shifts in person, as well as assist with the remote offsite staff. While assisting & supervising these specific shift(s), it is the Assistant Manager's role to maximize campaign revenue for the client by encouraging & motivating the calling staff, and completing administrative duties associated with the campaign, as directed by the Campaign Manager. A calling shift is generally 4 to 5 hours in duration.
As a member of DCM management staff, the Assistant Manager is required to follow all directions from the Campaign Manager and DCM home office staff, comply with DCM’s policies and procedures, and provide feedback to DCM staff, both onsite and at the DCM Home Office.
Essential Duties of the Position:
- Assists with or assumes the responsibilities of the Campaign Manager during designated shifts and/or in the event that the Campaign Manager is absent.
- Supervises & assists campaign calling staff during designated shifts, as assigned by the Campaign Manager. This includes arriving early to prepare the office, taking attendance, lead distribution, coaching and motivating phone reps, enforcing proper phone room rules and etiquette, checking all transactions for quality control, keeping track of revenue raised per employee, and closing the shift in a timely and thorough fashion.
- Assists in hiring, training, and/or disciplining calling staff personnel under the direction of the primary Campaign Manager to ensure maximum productivity.
- Produces timely and accurate campaign reports associated to their designated shifts. This includes data entry into DCM’s internal database CenterStage.
- Assists with providing accurate transactions to the client’s box office and/or development office.
- Assists with the data entry of employee information, attendance, sales, and gift data, lead resolutions into DCM’s internal database CenterStage.
- Assists with the completion and organization of new hire paperwork.
- Follows and enforces DCM’s company policies and procedures.
- Performs a variety of additional duties related to the campaign as assigned or requested by the Campaign Manager or DCM Home Office.
Requirements:
- Professional demeanor and excellent customer service skills.
- High School diploma or equivalent. Must have calling experience. Management or supervisory experience preferred.
- Sales and or fundraising experience preferred.
- Understanding of the telemarketing and telefundraising process, sufficient to manage and guide calling staff.
- Excellent written and oral communication skills.
- Sales & goal-oriented.
- Ability to work individually and as part of a team.
- Computer literacy. Ability to use Microsoft Windows Office software (Word & Excel). Possess enough computer knowledge to learn and utilize DCM’s database for reporting and data entry purposes.
- High degree of confidentiality.
- Keen attention to detail, plus demonstrated ability to multitask. Ability to work under tight deadlines, manage pressure, and be willing to work extra hours as needed.
- Experience in, knowledge of, or appreciation for theatre, & all performing arts.
Reporting to this position: The Assistant Manager; ultimately assists the Campaign Manager in managing a calling staff of possibly between 7 to 30 employees.
Physical demands and work environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk or hear; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. Employee is occasionally required to balance, stoop, or crouch, and must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
