Top 416 Customer service representative Jobs in York, Pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
In-House Pharmacy Call Center Representative
KeyScripts, LLC —Mechanicsburg, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Select Medical —Camp Hill, PA
- From $16.50 an hour
- Full-time
- Computer literacy
- HIPAA
- Office
- Dental insurance
- Paid time off
Quick Apply
ACCOUNT MANAGER
The YGS Group —York, PA
- Full-time
- Background check
- Microsoft Excel
- Marketing
- Health insurance
- Dental insurance
Quick Apply
CSR - Customer Service Representative
Integrated Medical Transport LLC —Camp Hill, PA
- $16 - $17 an hour
- Full-time
- Customer service
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Service Representative
The York Water Company —York, PA
- $18 - $20 an hour
- Full-time
- Bilingual
- Microsoft Word
- Spanish
- Paid training
- Disability insurance
Quick Apply
Patient Accounts Customer Services Representative I - York - Days
Wellspan Health —York, PA
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- Home Health
- Paid parental leave
- Paid time off
3h
Customer Service Associate
Wawa, Inc. —York, PA
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Client Coordinator
Maxim Healthcare —York, PA
- $21 - $23 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
Customer Service Representative
Motion Industries (MOT) —York, PA
- Full-time
- Computer literacy
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
York Customer Service Rep. - PT
rabbittransit —York, PA
- From $17.50 an hour
- Part-time
- Office
- Entry level
Quick Apply
Provider Services Representative
Capital Blue Cross —Harrisburg, PA
- $16.35 - $30.88 an hour
- Full-time
- Remote
- Spanish
- Writing skills
- HIPAA
- Paid holidays
- Health insurance
16h
Customer Service Rep
Lincare Inc. —York, PA
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate I
Dollar Tree —York, PA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Membership Coordinator
Handyside —Valley Green, PA
- $23 - $32 an hour
- Full-time
- Background check
- Residential
- Typing
- Paid training
- Paid holidays
Quick Apply
8d
Customer Account Specialist
CP Flexible Packaging —York, PA
- $20 - $25 an hour
- Mid-level
- Office
- Ability to climb stairs
- AD&D insurance
- Paid holidays
Quick Apply
11d
Customer Service Representative
Dover Area Animal Hospital —Dover, PA
- Part-time
- Organizational skills
- Communication skills
- Entry level
Customer Service Associate
LifePath Thrift Stores —York, PA
- From $14 an hour
- Part-time
- Computer literacy
- Merchandising
- Sanitation
- On-the-job training
- Flexible schedule
Quick Apply
8d
Customer Service Associate I
Family Dollar —York, PA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Appointment Scheduler/ Service BDC
Toyota of York —York, PA
- $35,000 - $45,000 a year
- Dealership
- Computer literacy
- High school diploma or GED
Quick Apply

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Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services experience
Account management experience
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in york, pa

Director of Customer Success

In-House Pharmacy Call Center Representative

Customer Service Representative

ACCOUNT MANAGER

CSR - Customer Service Representative

Customer Service Representative

Patient Accounts Customer Services Representative I - York - Days

Customer Service Associate

Client Coordinator

Customer Service Representative

York Customer Service Rep. - PT

Provider Services Representative

Customer Service Rep

Customer Service Associate I

Membership Coordinator

Customer Account Specialist

Customer Service Representative

Customer Service Associate

Customer Service Associate I

Appointment Scheduler/ Service BDC

I want to receive the latest job alert for customer service representative in york, pa

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