Top 4 Senior customer service representative Jobs in York, Sc

Senior Director, Customer Service Reliability
Spectrum —Charlotte, NC
- Full-time
- Residential
- Master's degree
- Analysis skills
- Opportunities for advancement
Senior Customer Service Representative
K&G Men's Company LLC —Charlotte, NC
- Urgently hiring
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Cleaning
- Tuition reimbursement
- Employee discount
Sr Svc Agent/Non-Driver
FedEx —Pineville, NC
- Part-time
- No experience needed
- Ability to lift 50 pounds
- Entry level
4d

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Senior Director, Customer Service Reliability

Spectrum -
Charlotte, NC

Apply Now

Job Details

Full-time

Benefits

Opportunities for advancement

Qualifications

AI models
Committee work
Product development project management
Waterfall
Business strategy analysis
Presentations for conferences or internal meetings
Product vision management
Team development
Natural language processing
Vendor relationship management
Data interpretation
Leading team collaboration initiatives
Product design
Waterfall software development
Meeting facilitation
Agile
Product strategy
Machine learning (ML) fundamentals
Business operations
Supplier relationship management (SRM)
AI
Cross-functional team management
Project stakeholder communication
Stakeholder relationship building
Cross-functional communication
Operational budget management
Organizational budget management
Agile planning
Senior leadership
Stakeholder management

Full Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive on driving innovation and transforming customer experiences through strategic leadership? At Spectrum, you’ll lead the Reliability Experience team dedicated to elevating service interruption processes, shaping business rules, and creating seamless journeys for millions of customers. This is your opportunity to influence critical initiatives and deliver solutions that keep our customers connected and satisfied.

Your leadership will set the foundation for measurable impact across Spectrum’s vast service area.

How You’ll Make an Impact

Lead and streamline customer reliability initiatives, enhancing processes and designing service experiences
Oversee the customer journey for service interruptions and disasters, defining business rules and requirements for each scenario
Serve as a strategic partner to senior leadership, aligning priorities and ensuring cross-functional execution of key initiatives
Prepare executive-level presentations, business cases, and actionable recommendations to support leadership decisions
Manage the Service Interruption Roadmap, driving alignment and timely decision-making across departments
Lead and facilitate meetings, forums, and strategic sessions to ensure accountability and progress
Define and lead KPI requirements with data teams, leveraging customer insights and industry analysis to inform product design decisions
Partner with internal teams to define product strategies, leveraging data and customer insights for continuous improvement
Drive development and visualization of customer personas, journey mapping, and the elimination of friction points

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in Product Management, Design, Customer Experience, Business, Operations or related field or equivalent work experience

Experience

10+ years of customer experience, product strategy, operations, program leadership or related fields
10+ years designing or developing customer experiences
7+ years managing teams
Experience supporting executive-level planning, communications and operational execution
Experience leading cross-functional strategic initiatives in a matrixed environment

Skills and Abilities

Strategic planning and execution with the ability to organize and prioritize multiple initiatives in a dynamic environment
Project management within Agile and Waterfall environments
Strong analytical and data-driven decision-making abilities, including sourcing and applying data
Written, verbal and executive communication skills, including stakeholder management, facilitation, and presentation
Business case, budget and vendor management experience
Understanding software development lifecycle, AI, ML, NLP, LLM and customer journey mapping
Ability to advise senior leaders and drive operational outcomes with independent judgment and accountability
Influence stakeholders and build consensus across teams
Solve complex problems under pressure and navigate ambiguity to drive alignment and results
Build and lead high-performing teams, including virtual teams, fostering collaboration and performance

Preferred Qualifications

Education

Master’s degree in Business, Customer Experience or related field

Skills and Experience

Experience in telecommunications, service operations or customer care environments
Background as Chief of Staff, strategy, transformation or business operations leader
Experience preparing materials for executive reviews and steering committees

#LI-DC3
CSU800 2026-74818 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Apply Now

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senior customer service representative jobs in york, sc

Senior Director, Customer Service Reliability

Senior Customer Service Representative

Sr Svc Agent/Non-Driver

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