Top 1 Desktop support technician level ii Jobs in Youngstown, Oh

Desktop Support Technician Level II
Tyto Athene, LLC —Vienna, OH
- $20.62 an hour
- Full-time
- Mid-level
- Travel
- In-person
- Disability insurance
- Health insurance

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Desktop Support Technician Level II

Tyto Athene, LLC -
Vienna, OH

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Job Details

Full-time
$20.62 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Desktop computer repair
Peripheral setup
Restoration
Software installation
On-site repair services (office equipment)
Desktop (troubleshooting support)
Computer management
Managing projects
IAT
Desktop administration
CompTIA Security+
Hardware diagnostics
IAT Level II

Full Job Description

Description:

Tyto Athene is searching for a Desktop Support Level II in Youngstown, OH. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities:

Provide support to end-users for PC, server, mainframe applications, and hardware.
Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulate or recreate user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.
Maintain currency and highest level of technical skill in field of expertise.

Qualifications:

Required:

Experience managing network modernization work or system projects of similar scope and complexity
Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
Capabilities needed to deliver in-person and remote IT aid.
Fantastic installation, diagnostic, upgrade, and restoration abilities.
Excellent vertical and lateral thinking.
Superb time management skills.
Clear written and verbal communication.
Forbearing, flexible, and supportive
On site support in Youngstown, OH.
Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance:

Active DoD Secret clearance

Travel Required:

Minimal, less than 10%

About Tyto Athene:

Compensation:

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

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Desktop Support Technician Level II

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