WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.:
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
-
Promotes events and programs.
-
Provides personalized service and uses guest name.
-
Resolves service problems according to guidelines.
-
Providing fast, friendly, professional beverage service to guests; carries full trays on every round.
-
Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
-
Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests.
-
Providing service of complimentary beverages including soda, coffee and water.
-
Handling money according to procedure.
-
Operating a cash register or POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.
-
Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
-
Knowing and promoting current events and programs and can give guests directions to all area.
-
This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
BRING US YOUR BEST.:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
-
Know or is able to learn tray service, cocktail ingredients Possess and demonstrate a positive attitude, and a willingness to learn and have the ability to follow instruction and direction.
-
Must be able to respond to visual and oral cues.
-
Providing fast, friendly, professional service to racino guests, beverage servers and bartenders.
-
Resolve customer service issues as quickly and efficiently as possible while maintaining company policy.
-
Must present a well-groomed appearance.
-
Other duties, as needed.
Supervisory Responsibilities: This job does not have any supervisory responsibilities.
Education and/or Experience: High School diploma; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of America money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.
Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certifications, Licenses, Registrations: Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team Members must be drug free.
Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
The noise level in the work environment is usually moderate.
-
All Team Members at Hollywood are under surveillance and audio surveillance in limited areas. Performance may be observed and recorded.
-
Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.
STAY IN THE GAME. FOLLOW US.:
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY: $5.61
