POSITION SUMMARY: The Associate IT Systems Administrator supports and maintains the company’s IT infrastructure, end-user technology, and core business systems. This role provides hands-on support across Microsoft Entra, Microsoft Azure virtual machines, Microsoft 365 administration, SQL Server, desktop systems, WAN/LAN connectivity, PBX/VoIP systems, and Apple iPad and iPhone device support.
ABOUT THE COMPANY:
ASG’s program helps licensed 501(c)(3) not-for-profit organizations capitalize on legislation that allows local businesses to sell pull tabs (instant bingo tickets) on behalf of the not-for-profit organization, and for the business to get reimbursed up to 6% of the gross revenue/sales of the tickets. The Ohio program brings together charities and businesses, and in keeping with the ASG philosophy, makes it easy for both to make money. Created as a joint venture by two of the largest charitable gaming distributors in the country, ASG simplifies the complexities of State regulations and streamlines the process of buying and selling pull tabs.
KEY RESPONSIBILITIES:
Microsoft Entra / Azure AD
- Assist in managing user identities, roles, and access policies.
- Support conditional access and MFA configurations.
Microsoft Azure Virtual Machines:
- Monitor and maintain virtual machines and cloud-based resources.
- Assist in provisioning and decommissioning VMs.
SQL Server:
- Perform basic database administration tasks such as backups, restores, and monitoring.
- Collaborate with DBAs and developers to troubleshoot performance issues.
Microsoft 365 Admin:
- Manage user accounts, licenses, and groups in Microsoft 365.
- Provide support for Exchange Online, Teams, and SharePoint.
Desktop Support:
- Provide Tier 1 and Tier 2 support for end-user hardware and software issues.
- Install, configure, and troubleshoot Windows-based systems and applications.
Network Support (WAN/LAN):
- Assist in monitoring and maintaining network infrastructure.
- Troubleshoot connectivity issues and escalate as needed.
Apple iPad and iPhone Support:
- Set up and support Apple iPad and iPhone user accounts, including Managed Apple Accounts where applicable.
- Assign company-owned iPads and iPhones to users and coordinate device enrollment through Apple Business and the organization’s mobile device management platform.
- Assist with initial device configuration, app access, security settings, and troubleshooting for iOS and iPadOS devices.
- Maintain accurate device ownership, assignment, and support documentation for mobile assets.
PBX / VoIP Systems:
- Provide basic support for PBX systems and VoIP phones.
- Coordinate with vendors for advanced troubleshooting and maintenance.
QUALIFICATIONS:
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1–3 years of experience in IT support or systems administration.
- Familiarity with Microsoft Entra (Azure AD), Azure VMs, and Microsoft 365.
- Basic knowledge of SQL Server and database concepts.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Experience with desktop support in a Windows environment.
- Exposure to PBX or VoIP systems is a plus.
- Experience supporting Apple iPads, iPhones, Managed Apple Accounts, and mobile device management processes is preferred.
PREFERRED CERTIFICATIONS:
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft 365 Certified: Fundamentals (MS-900)
- CompTIA A+, Network+, or similar
REQUIRED SKILLS AND COMPETENCIES:
- Strong problem-solving and analytical skills.
- Excellent communication and customer service abilities.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
Pay: $21.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
