Top 19 Technical support representative Jobs in Youngstown, Oh

CUSTOMER SUPPORT MANAGER (CSM)
Millwood, Inc. —Vienna, OH
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Basic math
- English
- Mid-level
Service Desk Technician
Managed IT Force, LLC —Warren, OH
- $45,000 - $60,000 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative & Administrator
HK Technologies —Salem, OH
- $45,000 - $55,000 a year
- Full-time
- Continuous improvement
- Data entry
- SharePoint
- Paid training
- Health insurance
Quick Apply
2d
Orthopedic Surgical Sales Representative (Associate)
Arthrex Pittsburgh —Youngstown, OH
- Inventory management
- Bachelor's degree
- Operating room
- 401(k)
- Opportunities for advancement
Quick Apply
District Sales Leader
PepsiCo —Brookfield, OH
- $66,900 - $111,950 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Management
- Mileage reimbursement
- Paid parental leave
Business Development Representative- Youngstown, OH.
QualityIP —Youngstown, OH
- $55,000 - $300,000 a year
- Full-time
- Remote
- Mid-level
- Business development
- Business
- Health savings account
- Health insurance
Quick Apply
Sales Representative
Ohio Cat —Youngstown, OH
- Full-time
- Clean driving record
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Outside Sales Representative
Groundworks Operations, LLC —New Castle, PA
- $200,000 - $600,000 a year
- Full-time
- Travel
- Entry level
- Paid training
- Paid parental leave
Quick Apply
Card Services Representative 2
F.N.B. Corp. —Hermitage, PA
- Full-time
- Computer literacy
- Mid-level
- Office
Territory Sales Representative
W.W.Williams Company —Hubbard, OH
- $66,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Business development
- Paid training
- Paid holidays
Quick Apply
Inside Sales Engineer
Dearing Compressor —Youngstown, OH
- Full-time
- Mid-level
- Assembly
- Welding
- Paid holidays
- Disability insurance
Quick Apply
Technical Sales Representative
SSAB AB —Sharon, PA
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Computer literacy
10d
Membership Director
YMCA of Youngstown —Boardman, OH
- $43,800 - $45,000 a year
- Weekends as needed
- CPR Certification
- Mid-level
- Office
Manager, Sales Engineering - High Voltage Electrical (Switchgear)
Mitsubishi Electric Power Products, Inc. —New Galilee, PA
- ERP systems
- Microsoft Office
- 3 years
- Profit sharing
- Wellness program

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Help Desk Technician - Tier 2
LEFCON, LLC —Harmony, PA
Failure to answer *ALL* pre-screening questions will eliminate you from consideration. Documentation of technical findings and remediation steps.
$26 - $32 an hour
Quick Apply
4d
Service Desk Technician
Managed IT Force, LLC —Warren, OH
Continue learning and developing their technical skills. You view customer service as less important than technical skills. You dislike interacting with users.
$45,000 - $60,000 a year
Quick Apply

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Business Development Representative
Superior Plastics —Plain City, OH
Degree in related field preferred but not required. Interest in manufacturing or technical sales is a bonus but not required.
$60,000 - $80,000 a year
Quick Apply
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone…
Quick Apply

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CUSTOMER SUPPORT MANAGER (CSM)

Millwood, Inc. -
Vienna, OH

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Job Details

Full-time
$50,000 - $65,000 a year

Qualifications

Vendor relationship building
Customer communication
High school diploma or GED
Managing clients in a customer support role
Customer support
Productivity software

Full Job Description

Customer Support Manager

Millwood Inc. Mission: For all who come in contact with Millwood to clearly see the love of Christ in all that we do.

Millwood, Inc. demonstrates and encourages industry-leading innovation (with God, all things are possible), service (serving Christ and others), stewardship (caring for our Team, suppliers, customers and resources) and sustainability (preserving God’s creation for future generations).

We serve as the single-source provider of proven load carrying, securement and damage prevention solutions, management services with or without dedicated facilities, erosion control and lumber products, all founded and built on the gospel of Jesus Christ.

Millwood brings an ever-expanding portfolio of products and engineered solutions through its national footprint including over 1,800 dedicated Team members in 41 locations across North America.

Millwood is committed to fulfilling its mission and the growth of 1) People, 2) Presence, 3) Products and 4) Profitability for generations of Millwood Team members to come.

The Successful Candidate

It is important that the right Team Member for this position be a solid businessperson and understand the value and importance of the role people play in building a successful organization and enhancing organizational performance and value creation. The candidate should have excellent technical skills and unquestionable personal integrity, an extremely strong work ethic and will be someone who appreciates and embraces the culture, Team, mission and values of the Company and its Associates.

The right candidate will need to be a good and genuine person with high Integrity, Trust, Servitude and Discipleship along with excellent business, interpersonal, verbal and written communication skills who understands the responsibilities to the families of Millwood. They must also respect what has been accomplished at the Company and be able to learn and add their own value and knowledge to further develop people strategies to recruit, train, develop and retain World Class Associates for the Strategic Business Unit and assist in its growth plan and in achieving profitability goals and value creation efforts.

Location

The position is located at the Company’s headquarters in Vienna, OH. It is an on-site, non-hybrid role with a Monday – Friday 8:00 a.m. to 5:00 p.m. schedule.

Reporting Relationships

The Customer Support Manager will report directly to the Customer Service Team Manager, working closely with Sales Directors, Regional Sales Managers, other Customer Support Managers, and other cross-functional teams to support the sales function and uphold the Company’s mission and values.

Position Summary

The Customer Support Manager is responsible for managing day-to-day customer interactions and retention, supporting Regional and National Sales Teams in meeting and exceeding goals. They will maintain relationships with suppliers and coordinate with internal departments. Responsibilities include (but not limited to) order placement, costing form entry, billable and payable processing, logistics and reporting. Territories and regions may change assigned.

Role and Responsibilities

Respond to incoming calls and emails from current customers
Field inquiries of prospective customers and enter data in Salesforce
Daily approval of vendor invoices for payment and timely and accurate invoicing to customers
Establish new customers in Salesforce which includes determining and maintaining appropriate credit levels
Accept, verify, and process customer purchase orders
Collaborate with internal departments and external customers to resolve discrepancies to include but not limited to aging, credits, debits, etc.
Request pricing from production facilities and/or Sourcing as directed
Schedule loads and provide purchase orders to production facilities
Create and maintain inventory items (specification, costs and sells) for all assigned customers
Consistent follow-up with vendors to ensure accurate and on-time deliveries
Process changes to purchase orders (dates, pricing, quantities) and relay information in a timely manner to vendors and customers
Analyze Buying Pattern Report to identify order lapses, maintain product inventories, and proactively contacting customers for ongoing orders, seasonal fluctuations and advance order planning
Basic understanding of product knowledge
Ability to utilize Salesforce Software to provide quotes to customers
Enter costing forms for new and updated packaging designs
Perform other duties as assigned

Skills & Competencies

Ability to conform and adapt to core values and culture
Succinct and clear written and oral communicational skills in English
Detail-oriented.

Strong math skills
Analytical and problem-solving skills
Project management and multitasking capability
Strong organizational skills
Exemplary computer skills (Microsoft Office, web research)
Experience working with Salesforce CRM
Professional demeanor
Personable, presentable, articulate
Open, cooperative, enthusiastic
Self-directed with exceptional initiative

Required Education, Experience, Certification, Licenses, Registration

Must have HS diploma or equivalent (Bachelor’s degree preferred)
Microsoft Office Suite
Proven experience in a customer support role is required
Strong understanding of customer service principles and practices

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

This job requires the ability to physically move around the office and manufacturing plant environment. Ability to hear, speak and sit up to 8 hours per day. While performing the duties of the job, the employee is frequently required to use their hands and fingers to handle or feel. The employee is regularly required to stand, walk and reach with hands and arms. Specific vision abilities are required for this job including close and distant vision.

The noise level in the office work environment is usually quiet to moderate

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Refine Your Search

technical support representative jobs in youngstown, oh

CUSTOMER SUPPORT MANAGER (CSM)

Service Desk Technician

Customer Service Representative & Administrator

Orthopedic Surgical Sales Representative (Associate)

District Sales Leader

Business Development Representative- Youngstown, OH.

Sales Representative

Outside Sales Representative

Card Services Representative 2

Territory Sales Representative

Inside Sales Engineer

Technical Sales Representative

Membership Director

Manager, Sales Engineering - High Voltage Electrical (Switchgear)

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