Essential Functions and Responsibilities: Develops and directs Academic Coaching services to promote student success.
Provides leadership for academic support initiatives serving a variety of student populations, including, but not limited to, at-risk, conditionally admitted, and students requiring additional academic support.
Establishes and evaluates policies, practices, and intervention strategies; assesses program outcomes and student success metrics; and collaborates with campus partners to coordinate support services and advance student persistence, retention, and degree completion.
Provides oversight and strategic direction for multiple programs, initiatives, or objectives, including supervision of managers. Establishes priorities and goals for assigned areas; develops staffing plans; approves work plans developed by lower-level managers; develops and implements unit-wide policies and procedures.
Develops, implements, and evaluates policies and procedures for assigned areas. Interprets and adapts broader organizational policies to meet the specific needs of the department.
Participates directly in the strategic planning process for the department. Develops long-range plans, goals, and objectives for assigned areas aligned with broader organizational strategy.
Directs the overall planning, implementation, and evaluation of multiple program areas or a major department/division function with significant operational complexity and resource requirements.
Provides general oversight and administration of any assigned program, initiative, or objective, including supervision of staff. Assigns and reviews work; establishes timeframes for the completion of assigned tasks; trains and orients new employees; approves/disapproves requests for paid leaves; interviews candidates for employment and makes recommendations for hire; evaluates employee work performance; receives and responds to grievances; helps with the development of unit work procedures and policies.
Researches and makes recommendations to supervisor regarding assigned area’s policies and procedures as it relates to completion of work and/or provision of services; administers regulations and/or policies.
Prepares reports and other information/documentation to assist the supervisor in strategic planning of the assigned area.??
Manages daily tasks related to one or more assigned components of a department’s/division’s overall programs and/or services.??
Designs and delivers training materials and/or other supporting documentation necessary for the operation of the assigned area.
Analyzes complex data sets and prepares comprehensive reports with recommendations for leadership.
Researches and recommends process improvements for departmental operations on a routine or regular basis. Evaluates effectiveness and recommends enhancements of services.
Participates and/or leads complex projects, including implementation plans, timelines, and resource requirements.
Coordinates daily tasks related to one or more assigned components of overall programs and/or services as assigned.
Regularly communicates with supervisor and other staff, including student workers, as required or needed in the completion of daily tasks in support of overall goals and objectives.
Prepares and maintains accurate records of daily tasks in accordance with applicable policies and procedures and assures timely communication with supervisor, staff, and students where appropriate.
Gathers data and prepares reports and other information/documentation for supervisory review?related to programs and/or services, or one or more assigned components.
Prepares for and attends events.
Remains informed of current developments and procedures pertinent to duties; participates in staff development activities; attends meetings, conferences, and other events.
Other Functions and Responsibilities: Trains new hires.
Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.
Equipment Operated: Computer and all other standard office equipment.
Work Schedule: Typically, Monday through Friday.
Primary Location: Youngstown
Supervision Exercised: Supervision is exercised over staff and student employees.
Reports to: Director
Required Certifications, Training, and/or Licensures: None
Sponsorship and/or Work Authorization Status: This position is not eligible for sponsorship.
Knowledge, Skills, and Abilities:
Knowledge of: strategic planning process; policy administration; process improvement; supervisory techniques; university policies and procedures*; office practices and procedures; department/division goals and objectives*; department/division policies and procedures*; workplace safety practices and procedures*; English grammar and spelling; records management; office management; project management.
Skill in: use of office equipment; typing, data entry; computer operation; use of computer software and other programs applicable to the assigned department/division*.
Ability to: deal with problems involving several variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; determine material and equipment needs; calculate fractions, decimals, and percentages; compile and prepare reports; use proper research methods to gather data; understand a variety of written and/or verbal communications; prepare accurate documentation; maintain records according to established procedures; effectively interact with personnel and public to answer routine questions; train or instruct others; move quickly and effectively from one task to another; work independently and in a team environment; develop and maintain effective working relationships.
(*) Developed after employment.
Minimum Qualifications: At least a bachelor’s degree; at least four years of related experience; and experience in higher education academic support or student retention programs.
Preferred Qualifications: A master’s degree in higher education administration, student affairs, educational leadership, or another related field. Experience coordinating policies and processes for new and continuing students. Experience coordinating advising programs, services, or initiatives in support of student retention and completion. Experience supervising, leading, or coordinating the work of others. Experience tracking and analyzing data to evaluate outcomes, identify trends, and guide strategic interventions.
Physical Requirements: In accordance with the U.S. Department of Labor physical demands strength ratings, this position will perform sedentary work.
Sedentary: work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs may be defined as Sedentary when walking and standing are required only occasionally, and all other Sedentary criteria are met.
