JOB OPPORTUNITY
We are seeking a coachable, critical thinker
with strong attention to detail to join our growing team
Resumes will be accepted through July 31st (5 PM)
JOB TITLE: BUSINESS AUDITOR 1
CLASSIFICATION: NON-EXEMPT
GRADE: 2 (Starting pay $24.46 an hour)
DEPARTMENT: TAXATION
REPORTS TO: BUSINESS PRODUCTION MANAGER
LOCATION: YOUNGSTOWN & WORTHINGTON (HYBRID)
About RITA: Our Mission at RITA is to provide Ohio cities and villages with a high quality, cost
effective municipal tax collection service. We currently serve more than 400 cities and villages
across the State of Ohio, collecting and distributing more than $2.5B of municipal income tax
revenue annually, at an average cost in 2025 of just over one cent of every dollar collected.
These income tax dollars are crucial to the provision of the public safety, infrastructure and
recreational services that make these cities and villages great places to live, work and do
business. At RITA, we work hard to fulfill our Mission to the Ohio cities and villages we serve
and strive to be the best and top choice for municipal tax collection in Ohio.
RITA Benefits: RITA is an OPERS employer that offers low monthly premiums for health benefits
for employees, spouses and dependents with no monthly cost for dental and vision coverage.
The Agency makes bi-annual contributions to employees’ Health Savings Accounts. Additional
benefits include paid vacation and sick leave, including for mental health and for time to
volunteer, along with 3 personal days provided on the anniversary of the employee’s hire date.
The initial 3 personal days are provided upon successful completion of the 180-day Introductory
Period and then again at the second anniversary and each anniversary thereafter. Employees
also have access to an employee assistance program, which offers many services including
digital Cognitive Behavioral Therapy (dCBT), benefits and claims advocacy services, and
assistance with other matters, such as childcare and legal assistance.
Work Environment: Enjoy the flexibility of a blended work schedule – a mix of in-office and
work-from-home days. The Agency values flexibility that works both ways. Where possible, we
seek to work with our employees to meet their needs while still providing excellent service and
fulfilling our Mission. Our dress when in the office is professionally casual – jeans are welcome.
We thrive on collaborative work, and we are best as a team with each person doing their part.
There are plenty of opportunities for job growth within the Agency; Career growth and
development is encouraged and supported.
About the Role: Under general supervision, the purpose of the position is to represent the
Agency while performing the work associated with business accounts in the Business Division of
the Taxation Department. Specifically, Business Auditors ensure filings and payments are posted
accurately so that: 1) dollars received are distributed to the Agency’s member municipalities in a
timely fashion; 2) taxpayers receive customer service in regard to their filings and inquiries, which
include but are not limited to municipal income tax law; and 3) compliance related to those
matters is enforced.
EXAMPLES OF ESSENTIAL FUNCTIONS:
Business accounts have two separate and distinct types of taxes that interrelate with each
other: withholding taxes and net profit taxes. Employees in this position must understand the
different filing requirements, tax system account types and related components and
transactions, and distinct processing functions between withholding taxes and net profit taxes
to confirm tax liabilities filed are accurate, provide quality customer service and/or account
resolution. Employees in this position must keep abreast of both withholding and net profit
municipal income tax laws, rules and regulations, and department processes related to each.
1. Processes and corrects employer municipal income tax withholding statements, and/or
net profit tax returns. Reviews supporting documentation for accuracy, completeness and
compliance with applicable municipal income tax ordinances and Agency policies.
2. Provides customer service to taxpayers, tax professionals, and business representatives
with a demonstrated proficiency and a professional manner while managing inbound and
outbound calls and responding to written correspondence, in order to answer questions
and resolve issues including but not limited to tax return preparation, billing notice
discrepancies, specific account information, inquiries on Joint Economic Development
District or Zones and general tax information for both withholding and net profit
accounts.
3. Meets the department’s established processing goals; learns and understands various
system functions to process and correct accounts.
4. Learns and understands when and/or how a refund of municipal income tax may be
initiated and the processes to validate the issuance of the refund.
5. Understands all Business Department functions including applicable municipal income tax
law, specific municipal ordinance information (including rules & regulations), website
applications, and form preparation of both Net Profit and Withholding account types.
6. Learns and understands the information and functions available on the RITA website,
which include MyAccount and FastPay.
7. Researches and applies miscellaneous payments received for either account type.
8. Initiates verbal and written communication with taxpayers regarding information needed,
changes in tax liabilities or additional account information.
9. Reviews requests for the abatement of penalty and interest charges to determine if the
account qualifies for a one-time abatement of all or some of the amount charged.
10. Performs research and contacts businesses to verify or obtain information to determine
proper tax liability by municipal jurisdiction.
11. Review amendments affecting prior tax filings and determine if they are valid. This
includes but is not limited to reason for amendment, a review of W-2s, statute of
limitation per municipal tax law and/or federal audits
12. Provides in person taxpayer assistance, which may include but not limited to answering
questions and reviewing returns or information provided by the taxpayer.
13. Performs other related work as assigned.
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts,
requirements or working conditions. While this is intended to be an accurate reflection of the
current job, the Agency reserves the right to revise the job or to require that other or different
tasks be performed as assigned.
Physical Requirements: The individual assigned to this position must be able to complete all
physical requirements of the job, with or without reasonable accommodation, which include, but
are not limited to the following:
· Must be able to remain in a stationary position most of the time.
· Must be able to transport agency equipment to & from the office.
· Consistently operates a computer and other office productivity machinery, such as a
calculator, copy machine, and computer printer.
· Frequently communicates with taxpayers, members, etc. who have inquiries about their
accounts. Must be able to exchange accurate information in these situations.
About You: High school diploma or GED; supplemented by college level courses or vocational
training in business administration, and by at least one (1) year previous experience and/or
training involving data processing or tax related customer service; or an equivalent combination
of education, training, and experience.
How to Apply: Please submit your resume no later than 5 PM on
July 31st. Only qualified individuals being considered will be contacted for an interview.
The Regional Income Tax Agency (Agency) is an equal opportunity employer. We are committed
to a work environment that supports, inspires, and respects all individuals and in which
personnel decisions are merit-based and applied without discrimination on the basis of race,
color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or
ethnic origin, military service status, citizenship, or other protected characteristic. In compliance
with the Americans with Disabilities Act, the Agency will seek to provide reasonable
accommodations to qualified individuals with disabilities and encourages both prospective and
current employees to discuss potential accommodations with the Agency.
Job Type: Full-time
Pay: From $24.46 per hour
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Youngstown, OH 44509
