Top 18 Claims representative Jobs in Youngstown Oh

Customer Experience Representative II
Intigral Inc —Austintown, OH
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
11d
Associate Specialist, Patient Access
Ensemble RCM LLC —Austintown, OH
- $17.00 - $18.15 an hour
- Part-time
- Hospital
- Customer service
- High school diploma or GED
- Tuition reimbursement
12d
Multi-Line Representative - State Farm Agent Team Member
John G Clark - State Farm Agent —Boardman, OH
- $55,000 - $80,000 a year
- Full-time
- Office
- Children
- Conflict management
- Paid time off
- Opportunities for advancement
Quick Apply
Patient Access Specialist - PART TIME
Ensemble RCM LLC —Warren, OH
- $17.00 - $18.15 an hour
- Part-time
- Hospital
- Customer service
- High school diploma or GED
- Tuition reimbursement
Customer Service Representative - State Farm Agent Team Member
John G Clark - State Farm Agent —Boardman, OH
- $40,000 - $50,000 a year
- Full-time
- Office
- Children
- Conflict management
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Alyssa Tutino Harcar - State Farm Agent —New Castle, PA
- Part-time
- Communication skills
- Entry level
Quick Apply
Account Associate - State Farm Agent Team Member
Alyssa Tutino Harcar - State Farm Agent —New Castle, PA
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Patient Access Specialist - PRN
Ensemble RCM LLC —Youngstown, OH
- $17.00 - $18.15 an hour
- Part-time
- Acute care
- Hospital
- Customer service
- Tuition reimbursement
11h

More jobs to discover

Find similar jobs that you might be interested in.

Associate Specialist, Patient Access
Ensemble RCM LLC —Austintown, OH
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. Each associate will earn a professional certification…
$17.00 - $18.15 an hour
12d
Patient Access Coordinator
Hanger, Inc. —Hermitage, PA
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and…
$22 - $24 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Claims Analyst - REMOTE
Ryder System —Columbus, OH
Interacts with Law Department on significant cases, and updates field operations personnel on claim status. Handles cases in compliance with state statutes.
$90,000 - $100,000 a year
Senior Claims Representative
Liberty Mutual —Columbus, OH
Preferably, must hold or obtain required state adjuster license(s). Investigates claim using internal and external resources including speaking with the insured…
$46,000 - $76,000 a year
10d

Show more jobs in cities nearby

I want to receive the latest job alert for claims representative in youngstown oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

claims representative jobs near youngstown oh

Customer Service Representative jobs in New Castle, PA

Patient Access Specialist jobs in Youngstown, OH

Insurance Customer Service jobs in Denver, CO

Insurance Agent jobs in Ocala, FL

Insurance Agent jobs in New Haven, CT

Insurance Agent jobs in Phoenix, AZ

Insurance jobs in Buffalo, NY

Insurance Inspector jobs in Texas

Insurance Agent jobs in Boca Raton, FL

Call Center Representative jobs in Fort Worth, TX

Customer Service Representative jobs in Nashville, TN

Customer Service Representative jobs in Oregon

Civilian Service jobs in F E Warren Afb, WY

Customer Service Representative jobs in Palm Springs, CA

Work From Home Customer Service jobs in Lehi, UT

Customer Service Representative jobs in Portland, ME

Sales Representative jobs in Houston, TX

Customer Service Representative jobs in Massachusetts

Customer Service Representative jobs in Kissimmee, FL

Customer Service Representative jobs in Remote

Customer Experience Representative II

Intigral Inc -
Austintown, OH

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Customer communication
Incident Escalation
Managing clients in a customer support role

Full Job Description

Description:

The Customer Experience Representative II is a senior customer service role responsible for supporting daily customer service operations for custom insulating glass orders. This position manages order entry, customer communication, schedule changes, production support, quality-related requests, shipping coordination, customer reporting, and new customer onboarding.

This role works closely with Scheduling, Manufacturing, Quality, Shipping, Sales, and Systems to ensure accurate order processing, timely customer support, and professional communication throughout the full order lifecycle. The Customer Experience Representative II is expected to take ownership of complex customer needs, support customer-facing meetings, and assist with reporting used to measure service performance and account activity.

Requirements:

Essential Duties and Responsibilities:

Order Management and Customer Support

Review and respond to daily customer service emails, including late-order updates and new due date communication.
Manage customer inquiries related to order changes, cancellations, expedites, and order status requests.
Process requests to mark orders with PR or QAT designations as needed.
Identify walk units requiring expedited handling and coordinate with operations for walk truck shipments.
Prepare customer quotes and support quote follow-up.
Provide professional and timely follow-up on customer concerns, order questions, and service requests.
Train customers on WEB and ROE order entry tools.
Set up new customer accounts and support the customer onboarding process.
Participate in weekly customer-facing meetings as needed.

Order Entry and System Processing

Import customer orders into the system and complete manual order entry when required.
Manage WOC (Waiting on Customer) holds for issues such as spacer changes, max glass restrictions, missing information, or other production constraints.
Batch orders appropriately to support production flow.
Audit manual entry for accuracy and completeness.
Review FTP folders daily to verify file receipt and processing.
Work with Systems and internal departments to resolve order processing issues.

Production and Manufacturing Support

Prepare open-order details and customer priority information for production meetings.
Attend manufacturing meetings and communicate customer priorities, constraints, and changes.
Coordinate with Scheduling and Production regarding late orders, holds, remakes, and exceptions.
Support department planning for vacation coverage, backup responsibilities, and holiday schedules.
Communicate production-related impacts to customers in a clear and professional manner.

Quality, Warranty, and Reporting

Audit hold policies and ensure compliance with internal procedures.
Review exception reports and follow up on required actions.
Track and report operational and customer service metrics.
Mark units older than one month with a PR designation, as required.
Review multiple remake reports and support remake communication and processing.
Manage warranty reports, denied claims, and warranty research.
Investigate customer issues and gather supporting documentation for internal review.
Maintain accurate records to support communication, accountability, and follow-up.

Shipping and Logistics Coordination

Coordinate truck pickups and customer pickup requests.
Communicate shipping status and special handling needs with Shipping and Scheduling.
Support customer delivery planning and transportation communication.
Assist with customer communication regarding missed shipments, partial shipments, and updated delivery timing.

Sales Reporting and Account Support

Prepare and maintain customer scorecards.
Support Quarterly Business Review preparation.
Assist with stocking program tracking and communication.
Support customer forecast collection and reporting.
Provide account-level reporting to Sales and internal leadership as needed.
Coordinate with Scheduling, Manufacturing, Quality, Shipping, Sales, and Systems to resolve issues and support customer needs.
Monitor open orders, exceptions, aging items, remakes, and warranty-related activity to ensure timely follow-up.
Assist with warranty questions, claim research, denied claims, and supporting documentation.
Coordinate customer pickups, truck scheduling, and shipping-related communication.
Prepare customer scorecards, sales reports, forecast information, stocking program updates, and Quarterly Business Review support.
Maintain accurate records, reports, and documentation.

Required Skills/Abilities:

Knowledge of custom-order manufacturing processes.
Experience handling production-related communication, delivery schedules, and customer order changes.
Ability to remain professional and calm when managing urgent requests or customer concerns.
Strong communication, organizational and follow-up skills.
Ability to support customer meetings, reporting, and account-level communication.
Ability to identify issues, escalate appropriately, and help drive resolution.

Education and/or Experience:

High school diploma or equivalent
A minimum of 3 to 5 years of or order entry/customer service experience in Production based business environment requested.

Quick Apply

Refine Your Search

claims representative jobs in youngstown oh

Customer Experience Representative II

Associate Specialist, Patient Access

Multi-Line Representative - State Farm Agent Team Member

Patient Access Specialist - PART TIME

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Account Associate - State Farm Agent Team Member

Patient Access Specialist - PRN