4140 East State Street. Hermitage, Pennsylvania. 16148.
Position Overview
The Mortgage Release Processor is responsible for ensuring the accurate, timely, and compliant release of mortgage loans. This role manages the preparation, verification, and processing of lien release documentation, coordinates with internal and external partners, and maintains meticulous records in accordance with regulatory requirements and company standards. Additionally, the processor will be responsible for accurately reviewing, processing and submitting for recording mortgage documentation. Exceptional attention to detail, strong organizational skills, and effective communication are key to success in this position.
- Prepare, collect, review, and validate all documentation required for mortgage releases, including payoff statements, lien release forms, satisfactions, reconveyances, and supporting materials.
- Ensure accuracy of all release documents prior to submission, filing, or recording.
- Audit loan files for completeness, accuracy, and compliance with Bank policies and regulatory guidelines.
- Proactively identify discrepancies, missing documentation, or errors and promptly resolve issues to prevent processing delays.
- Maintain organized, current, and compliant records of all release transactions in applicable systems.
- Ensure documents are archived and stored in accordance with retention policies and state/federal requirements.
- Serve as a point of contact for internal teams—including loan servicing, lending, and mortgage operations—as well as external parties such as title companies, attorneys, and county recording offices.
- Provide updates and respond to inquiries to facilitate smooth and timely release processing.
- Collaborate with internal departments to coordinate payoff and release procedures efficiently.
- Ensure release activities are completed within required timeframes and uphold service-level expectations for customer satisfaction.
- Ensure adherence to federal, state, and local regulations governing mortgage releases, including timelines for lien satisfaction and proper recording.
- Support audit and regulatory review activities by providing accurate documentation and timely responses.
- Participate in departmental projects, workflow enhancements, and other responsibilities as assigned.
All employees are responsible for identifying, managing, monitoring, and escalating risks as required by F.N.B. Corporation’s risk management program.
Compliance with all regulatory laws, internal policies, and established procedures is a required component of this role.
- 1 year of relevant experience preferred (mortgage servicing, loan operations, financial documentation, or related field)
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to prioritize tasks and work effectively in a fast‑paced environment
- Proficient with general office equipment
- Ability to utilize job‑related software and mortgage servicing systems
- MS Word – Intermediate
- MS Excel – Intermediate
Loan Operations Representative 2
Business Unit: Operations
Reports To: Supervisor of Loan Operations
Position Overview:
This position is primarily responsible for providing timely and accurate service to internal and external customers in support of the lending functions of the Bank.
Primary Responsibilities:
Executes post closing review of loan documents for non-real estate commercial loans, adds or removes document exceptions as discovered or resolved and reviews and packages mortgage and UCC documents for recoding.
Prepares entries required to fund loans based on established procedures and meets set timeline for all funds to correctly document Bank assets.
Resolves non-post items based on established procedures to ensure prompt and accurate posting to the customer’s account.
Updates system information in accordance with maintenance requests submitted based on established procedures and knowledge of system functionality to ensure accurate reporting for financial purposes and to maintain the loan in accordance with the note.
Prepares closing documents and modifications for small business and commercial loans and is measured against established volume levels, reviews request for compliance with Bank policy and procedure and advises Lenders or Underwriters of deficiencies.
Books all types of loans to the core system and is measured against established volume levels.
Executes all aspects of loan servicing, including escrow accounts, remittance and reporting, posts payments for participated loans, maintains SWAP loans base on established procedures and defines time lines with all functions meeting compliance requirements, timely recording of financial entries and customer satisfaction.
Files and continues UCC financing statement as collateral, quotes commercial payoffs and maintains a log of stock certificates held as collateral.
Tracks hazard and flood insurance on designated loans to assure collateral is protected and force-places insurance as needed through third party vendor.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education:
High School or GED
Minimum Years Experience:
1
Special Skills:
Excellent communication skills, both written and verbal
Ability to work and multi-task in a fast paced environment
Detail-oriented
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level
Special Licenses and Certificates:
N/A
Physical Requirements:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.
