Top 47 Customer service coordinator Jobs in Ypsilanti, Mi

Client Resource Coordinator
Johnson Controls —Ann Arbor, MI
- $26.06 - $38.00 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
3d
Front Desk Coordinator - Ann Arbor, MI
Advisor Talent Solutions —Ann Arbor, MI
- $47,000 - $51,000 a year
- Weekends as needed
- Office
- Bachelor's degree
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Coordinator – Customer Incentives
Domino's Corporate —Ann Arbor, MI
- Weekends as needed
- Marketing
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
3d
Front Desk Coordinator
Universal Technical Institute —Canton, MI
- $18 - $20 an hour
- Writing skills
- Public speaking
- High school diploma or GED
- Paid training
- Paid parental leave
5d
Customer Experience Coordinator (Nights/Overnights) - Ann Arbor, MI
Veterinary Emergency Group (VEG) —Ann Arbor, MI
- Weekends as needed
- Hospital
- Computer skills
- 1 year
- Travel reimbursement
- Continuing education credits
Quick Apply
Front Desk Assistant/Care Coordinator
Nuvia Dental Implant Center —West Bloomfield Township, MI
- $20 - $39 an hour
- Dental office
- Data entry
- Entry level
- Paid training
- Disability insurance
Quick Apply
3d
Customer Relations Coordinator - 2nd Shift
Forward Air —Romulus, MI
- $17.20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
4d
Customer Service & Scheduling Coordinator
Superior Fence and Rail —Westland, MI
- $18 - $22 an hour
- Full-time
- Office
- Residential
- Administrative experience
Quick Apply
Customer Service and Logistics Coordinator
MMI Engineered Solutions —Saline, MI
- Full-time
- 5 years
- Mid-level
- Organizational skills
- Wellness program
- Paid holidays
Quick Apply
Internal Care Coordinator
Comfort Keepers —Farmington, MI
- Up to $3,500 a year
- Weekends as needed
- Mid-level
- Office
- Organizational skills
- Paid training
- Paid holidays
Patient Care Coordinator
BIRDI, INC —Plymouth, MI
- Extended hours
- Remote
- Research
- High school diploma or GED
- Analysis skills
Quick Apply
Front Desk Coordinator
Dental Care of Canton —Canton, MI
- $18 - $25 an hour
- Full-time
- Dental office
- High school diploma or GED
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
National Account Coordinator
BFG - Belfor Franchise Group, LLC —Ann Arbor, MI
- Office
- High school diploma or GED
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
4d
Customer Account Coordinator - Metals Manufacturing
Almetals, Inc. —Wixom, MI
- $70,000 - $75,000 a year
- Full-time
- Background check
- Oracle
- Basic math
- Paid training
- Health savings account
Quick Apply
9d
Front Desk Coordinator
US Rehabilitation & Health Services Inc —Livonia, MI
- $18 - $22 an hour
- Full-time
- Organizational skills
- Entry level
- Travel reimbursement
- Continuing education credits
Quick Apply
9d
Customer Service Coordinator
FRIEDMAN MANAGEMENT COMPANY —Farmington Hills, MI
- Full-time
- Hospitality
- Microsoft Outlook
- Mid-level
Quick Apply
Front Desk Coordinator
Oakcrest Dental Center —Taylor, MI
- Full-time
- Dental office
- High school diploma or GED
- Associate's degree
- 401(k)
- Paid time off
Front Office Coordinator - Dearborn Heights, MI
Athletico Physical Therapy —Dearborn Heights, MI
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Front Desk Coordinator/Medical Receptionist
Brighton Vision Center —Brighton, MI
- $17 - $23 an hour
- Full-time
- Background check
- Writing skills
- Administrative experience
- Free parking
- Profit sharing
Quick Apply
13d
Agent Services and Operations Coordinator
Real Estate One Inc. —Southfield, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply

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Client Resource Coordinator

Johnson Controls -
Ann Arbor, MI

Apply Now

Job Details

Full-time
$26.06 - $38.00 an hour
3 days ago

Qualifications

Customer communication
High school diploma or GED
Team management

Full Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

This position is on site preferred.
Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Debrief activities daily.
Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians
Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits – on time.
Parts ordering/PO creation support.
Start-up support.
Customer PO confirmation.
WIP Management.
Reconcile exceptions (SIR and AP).
Attend daily team huddles
Attend weekly planning/scheduling meetings.
Assist with monitoring of time and expense reporting submission.
Review and correct unassociated time for timesheets for technicians.
Other duties and administrative activities as assigned.

What we look for

Required

High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
Able to prioritize work activities based on financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associate degree.
Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $26.06 - 38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Apply Now

Refine Your Search

customer service coordinator jobs in ypsilanti, mi

Client Resource Coordinator

Front Desk Coordinator - Ann Arbor, MI

Coordinator – Customer Incentives

Front Desk Coordinator

Customer Experience Coordinator (Nights/Overnights) - Ann Arbor, MI

Front Desk Assistant/Care Coordinator

Customer Relations Coordinator - 2nd Shift

Customer Service & Scheduling Coordinator

Customer Service and Logistics Coordinator

Internal Care Coordinator

Patient Care Coordinator

Front Desk Coordinator

National Account Coordinator

Customer Account Coordinator - Metals Manufacturing

Front Desk Coordinator

Customer Service Coordinator

Front Desk Coordinator

Front Office Coordinator - Dearborn Heights, MI

Front Desk Coordinator/Medical Receptionist

Agent Services and Operations Coordinator

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