Job Summary:
We are seeking a passionate and experienced Program Manager to lead our Basecamp program. Reporting to the designated Director, this role is responsible for the overall coordination, supervision, and day-to-day operations of the program. The Program Manager will ensure compliance with contract requirements, meet performance targets, and provide strong leadership to staff while overseeing all program activities and service delivery.
Benefits Package:
- Comprehensive benefits package including medical, dental, and vision coverage.
- Employee Assistance Program (EAP) for personal and professional support.
- Group and voluntary life insurance, including Accidental Death & Dismemberment (AD&D).
- Short-term disability insurance.
- Leave of absences available.
- Generous paid time off including 14 paid holidays annually.
- A week off at the end of December.
- Paid sick leave and vacation time.
- Retirement programs to support your long-term financial security.
Duties/Responsibilities:
- Coordinate operations of assigned program(s) and contracts.
- Oversee day-to-day program activities to ensure contract deliverables and fiscal targets are met.
- Meet with staff weekly to review caseloads, address program issues, and monitor progress.
- Ensure staff compliance with all training and operational requirements, providing ongoing guidance and support.
- Provide immediate assistance during emergencies and foster teamwork among staff members.
- Train, supervise, and evaluate staff to support high performance and professional growth.
- Conduct timely written evaluations and offer continuous feedback.
- Promote a collaborative team environment and encourage professional development opportunities.
- Prepare and manage program budgets, ensuring spending aligns with revenue and fiscal targets.
- Recommend budget adjustments and maintain strong financial controls to meet program goals.
- Ensure compliance with all program regulations, contractual obligations, and accreditation requirements.
- Prepare and submit accurate, timely reports to contractors and funders.
- Review client files for completeness and contract compliance.
- Represent the program at community presentations and meetings with public and private organizations.
- Promote the program to maintain sufficient caseloads for staff.
- Research, develop, and implement new programs aligned with NVCSS’s mission, including grant writing and funding applications.
- Recruit, train, and supervise volunteers to support program services.
- Develop and maintain a volunteer recruitment program to meet participant needs.
- Identify and implement opportunities for operational and service delivery improvements.
- Resolve conflicts and address complaints in a professional manner, maintaining service quality.
- Oversee compliance with contractual and performance standards, ensuring accreditation is maintained.
- Manage complex programs, contracts, and budgets to ensure fiscal solvency.
- Provide onsite case management, including Activities of Daily Living (ADL) skills training such as grocery shopping and cleaning.
- Conduct client intake, outreach, and connection to community resources.
- Monitor Key Performance Indicators (KPIs) and maintain accurate reporting, documentation, and data tracking.
- Support client engagement, helping program participants successfully connect with housing, employment, or social services.
Required Skills/Abilities:
- Demonstrate punctuality and regular attendance.
- Exhibit a commitment to high-quality and responsive service.
- Proactively identify opportunities for operational improvements and take action.
- Offer and accept constructive feedback to contribute to the development of new ideas.
- Engage actively in problem-solving and conflict resolution.
- Maintain organization, efficiency, and effectiveness in work processes; set and meet goals and productivity standards.
- Work collaboratively with community partners, staff, and leadership to achieve program and organizational goals.
- Provide exemplary customer service to both external and internal clients, showing respect for cultural and ethnic diversity.
- Demonstrate a commitment to learning and continuous improvement, both personally and for the team.
- Protect confidentiality and safeguard all information and documentation obtained through work.
- Basic computer skills.
- communication, teamwork, leadership, problem-solving.
Salary Range: $33.00 (Step A) - $35.01 (Step C)
Education and Experience:
Associates/Bachelors Degree Preferred
Program Manager I:
- Typically requires a bachelor’s degree in a related field, such as Social Work, Public Administration, Human Services, Nonprofit Management, or Sociology.
- While not mandatory, certifications in non-profit management, program evaluation, or case management could be beneficial.
- 2-3 years of experience in social services, human services, or non-profit program management.
- Experience may include working as a caseworker, coordinator, or assistant in a social service program.
- Has likely managed small-scale programs or specific components of a larger program.
- Responsibilities include supporting program design, overseeing day-to-day operations, and managing a limited budget.
- Often works with local stakeholders, volunteers, and community groups.
- Relies on senior staff for guidance and works under close supervision.
- Focuses on tactical execution and learning non-profit program management skills, such as tracking outcomes, managing grants, and reporting to funders.
Physical Requirements:
- Ability to travel frequently to various locations.
- Capability to stand for extended periods during teaching, training, and food preparation activities.
- Strong verbal communication skills for teaching and training.
- Proficiency in computer use for data entry, report writing, and other tasks, with the ability to sit for extended periods.
- Ability to move and transport educational materials and equipment as needed.
- Adherence to safety protocols and ability to handle equipment weighing up to 30 pounds.
- Willingness to perform outdoor/indoor cleaning, including trash pickup and removal.
- Must work in all environment settings (heat, cold, rain, snow).
NVCSS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Work Schedule: Monday through Friday 3pm to Midnight (but can vary based on need).
Closing Date: July 8, 2026
Job Type: Full-time
Pay: $33.80 - $35.86 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Ability to Commute:
- Yreka, CA 96097 (Required)
Ability to Relocate:
- Yreka, CA 96097: Relocate before starting work (Required)
Work Location: In person
