Top 49 Call center Jobs in Yuba City Ca

Contact Center Agent
Independent Living Systems —Marysville, CA
- $17 - $23 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
4d
Member Service Specialist (Yuba City)
Golden 1 Credit Union —Yuba City, CA
- $21 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
REP - CALL CENTER - PT
Hard Rock Hotel & Casino Sacramento —Wheatland, CA
- Part-time
- 18 years or older
- Microsoft Excel
- Basic math
Quick Apply
Call Center Representative I-IV - (On-site Yuba City, CA)
Sierra Central Credit Union —Yuba City, CA
- $20.09 - $28.75 an hour
- 8 hour shift
- High school diploma or GED
- Computer skills
- In-person
- Health savings account
- Paid holidays
Quick Apply
6d
Customer Service Representative
ThompsonGas LLC —Oroville, CA
- $21 - $25 an hour
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Disability insurance
Quick Apply
Member Service Specialist (Lincoln)
Golden 1 Credit Union —Lincoln, CA
- $21.50 - $25.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
Remote - B2B Lead Generation SDR - 1099 Contractor
GenSales —United States
- From $18 an hour
- Call employer
- Remote
- CRM software
- Computer literacy
- Mid-level
- Paid training
- Work from home
Quick Apply
21h

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Customer Service Representative
IQventures —Dublin, OH
Minimum 6 months of customer service experience (call center preferred). *Pay: Starting $17.50/hour + Sign-On Bonus for applicants with 12+ months of call…
From $17.50 an hour
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Renewal Specialist
IQVentures —Dublin, OH
Experience in using automated dialer systems to efficiently manage high volume inbound/outbound calls. As a *Renewal Specialist*, you will play a key role in…
From $17 an hour
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3d

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Contact Center Agent

Independent Living Systems -
Marysville, CA

Quick Apply

Job Details

Full-time
$17 - $23 an hour
4 days ago

Qualifications

Customer records maintenance
Record keeping
Phone communication
Administrative experience
High school diploma or GED
Managing clients in a customer support role
Telephone systems
Clerical experience
Customer interaction during outreach
Office phone management
Quality data entry
Customer data entry

Full Job Description

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

High School Diploma or GED.
Proven experience working in a contact center environment, preferably within healthcare or a related field.
Ability to manage high volume contact center demands.
Familiarity with inbound and outbound customer service processes and phone systems.
Basic clerical experience and technical knowledge including accurate data entry and record keeping.
Ability to work flexible hours to accommodate contact center shifts.
Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

Associate's degree
Experience specifically in healthcare services or medical contact centers.
Experience with Microsoft Office Suite
Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
Certification in customer service or contact center operations.

Responsibilities:

Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
Perform other duties as assigned.

Quick Apply

Refine Your Search

call center jobs in yuba city ca

Contact Center Agent

Member Service Specialist (Yuba City)

REP - CALL CENTER - PT

Call Center Representative I-IV - (On-site Yuba City, CA)

Customer Service Representative

Member Service Specialist (Lincoln)

Remote - B2B Lead Generation SDR - 1099 Contractor

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