Position Summary:
A Health Care Coordinator (HCC) helps CHA members and their families achieve recovery by assessing needs, identifying service opportunities, and encouraging goal setting. Key responsibilities include intensive case management, coordinating integrated care services, and providing direct support in areas such as employment, health promotion, motivational interviewing, skills training, and group facilitation. HCCs deliver care as directed by the Clinical Director/Supervisor, respecting member rights and cultural differences while promoting dignity, independence, and choice. They create and refine treatment plans based on ongoing assessments and facilitate services like daily living support, psychosocial rehabilitation, and community integration. Additionally, HCCs provide positive reinforcement, skills training in communication and relationship-building, and monitor members for safety, preventing crises and relapses. They engage with members during community and home visits to foster recovery and self-sufficiency.
This position will remain posted as a continuous recruitment to ensure we maintain a qualified candidate pool and can fill vacancies as staffing needs arise. Applications will be reviewed on an ongoing basis, and the posting may remain active until a sufficient candidate pool has been established or the recruitment is otherwise closed.
Primary Duties/ Responsibilities:
- Provide timely outpatient support services per Individual Service Plans as directed, supervised, or guided by their Program Manager or Clinical Supervisor, which may include but not limited to case management, supportive counseling, skills training, crisis intervention and service coordination, and document these services using DAP format in the electronic health record.
- Complete Core Behavioral Health Assessments and updates, documenting needs in compliance with agency standards.
- Develop and regularly update individualized treatment plans based on assessed needs and member progress.
- Meet key performance indicators and production standards for the caseload.
- Coordinate discharge planning for members which may include but not limited to coordinating safe transportation for members to necessary appointments through AHCCCS, company (CHA) vehicle, or own vehicle.
- Refer members to appropriate care levels, monitor services per DBHS/RBHA criteria, and document treatment outcomes within an Adult Recovery Team Meeting/ Child and Family Team Meeting setting.
- Assist members with scheduling, attending, and following up on physical health care services and screenings.
- Conduct home and community visits, attend team meetings, and travel locally using a personal vehicle.
- Coordinate services with Program Managers, Clinical Supervisors, and local agencies, including law enforcement and Probation Departments.
- Complete additional assessments (LOCUS, CALOCUS, ASAM) to determine care levels and monitor progress.
- Comply with Community Health Associates policies and regulatory requirements, including HIPAA.
- Interact professionally with colleagues, members, and community agency staff.
- Provide care that respects member rights, cultural differences, and promotes dignity and independence.
- Attend clinical supervision meetings for 1 hour every other week or more if recommended by the clinical supervisor.
- Perform special assignments and other duties as assigned.
Minimum Qualifications:
High school diploma or GED required; bachelor’s degree in behavioral health field preferred, or a combination of four years of relevant experience and training. Must be able to obtain a Level One Fingerprint Clearence Card. Reliable transportation, clean driving record, Arizona driver’s license, and current personal automobile insurance required. Bilingual Preferred.
Skills:
Excellent communication skills with a patient, objective, and nonjudgmental attitude. Strong problem-solving abilities and knowledge of community resources and agency services. Team player with good interpersonal skills and a positive attitude. Ability to follow clinical and office protocols, multi-task, and use computers effectively. Knowledge of electronic health record keeping systems. Basic knowledge of counseling modalities such as motivational interviewing and CBT. Knowledge of HIPAA and healthcare regulations.
Conditions & Equipment:
Position requires work to be done independently. Policies and procedures govern all decision making required by this position. Position involves interaction with community representatives, peers, managers, coordinators, and other Administrators. Working conditions include the responsibility of company equipment including operation includes computer, copy machine, postage meter, phone, and fax.
Reasonable Accommodations:
The corporation strictly adheres to the requirements of the Americans with disabilities act (42 U.S.C. sections 12101 et seq.). While the corporation strives to appreciate the special needs of its disabled employees and provide the necessary, reasonable accommodations, it remains the responsibility of each employee subject to the provisions of the act to promptly and effectively communicate to the corporation the need for accommodation in writing.
