Top 42 Inbound call center Jobs in Yuma, Az

Call Center Agent FT/PT Remote
AnswerNet —Yuma, AZ
- $16.80 an hour
- Part-time
- Remote
- Sales
- Computer literacy
- Windows
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Remote Response Associate, Roadside Assistance (CSR)
Agero —Yuma, AZ
- $16.25 an hour
- Weekends as needed
- Remote
- Background check
- Hospitality
- Criminal background check
- Paid training
- Paid holidays
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12d
Automotive Business Development BDC Consultant
Horne Nissan Yuma —Yuma, AZ
- Full-time
- Microsoft Word
- Computer literacy
- High school diploma or GED
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Front Desk Agent
Everhome Suites Yuma East I-8 —Yuma, AZ
Operate hotel switchboard, take calls and provide information and transfer calls. Provide guests with information about hotel amenities, dining, and travel…
$16 an hour
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13d
Front Desk Agent
Kalthia Group Hotels —Yuma, AZ
Check guests in and out of their rooms. Answer any questions guests have. Maintain the record of guests who have checked in and out.
From $15.15 an hour
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11d

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Support Representative (Full Time Onsite)
Beacon Hill Staffing Group —Dublin, OH
Act as the primary point of contact for members by handling inbound and outbound calls related to healthcare coverage, benefits, provider networks, claims,…
Up to $18.50 an hour
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13d
Virtual Branch Service Representative (Call Center)
KEMBA Financial Credit Union —Columbus, OH
In doing so, the Associate will provide superior service on a compliant basis for all inbound/outbound Member activity that results from Member calls, e-mail,…
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3d

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Call Center Agent FT/PT Remote

AnswerNet -
Yuma, AZ

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Job Details

Part-time | Full-time
$16.80 an hour

Qualifications

Computer operation
Phone communication
Windows
Phone canvassing
Desktop applications
Customer support
Telephone systems
Typing
Productivity software
Client interaction via phone calls

Full Job Description

Customer Service Agent – Remote

Job Type: Full-time/Part-time

Hours: Varies with flexibility across all seven days of the week.

Salary: $16.80

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Job Summary:

We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

Manage large amounts of inbound calls and make consistent outbound calls.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing
Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
Computer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided training.
Flexibility with scheduling and work hours
At least 1 year of previous high-volume call center experience
Experience working with an automatic dialer
Must be computer literate
Pleasant phone demeanor
Experience in both Inbound and Outbound environments
Other requirements may vary as determined by management.
Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry. At least one year of previous high-volume call center experience

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet, dedicated place to work free from distraction,s including pets and children.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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inbound call center jobs in yuma, az

Call Center Agent FT/PT Remote

Remote Response Associate, Roadside Assistance (CSR)

Automotive Business Development BDC Consultant

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