Retail Point of Sale Tech Support
We are a local technology company serving the Southern California, Arizona, Washington, and Las Vegas areas, with clients worldwide. We've been in business for over 15 years providing services in ERP, Retail POS, Business Application Integrations, Data Warehousing, Custom Software Development, Security, Hosting Solutions, and Professional IT Services and Support. As we continue to grow, we're looking for experienced, self-motivated people who want to be part of a team that solves real problems for real businesses every day.
We are looking to add a member to our team who enjoys a challenge and possesses a strong foundation in a wide range of applications, hardware, and software support.
This is a full-time position for candidates with experience supporting Retail Technologies like LOC SMS, NCR ISS45, ECRS, NCR ScanMaster, and NCR ENCORE POS environments, with an emphasis on networking along with desktop and server O/S. Toshiba, NCR, HP, Datalogic, and VeriFone hardware knowledge is preferred.
Superior customer service skills are required. You'll be making recommendations to clients, monitoring and responding to HelpDesk calls and emails, and performing hands-on work including installing and upgrading software, configuring hardware, and setting up systems and applications. Applicants must be professional in appearance and demeanor, and communicate confidently and clearly over the phone, in person, and through email. You must be able to work independently and as part of a team, explain solutions to non-technical people, and manage your time well.
What You'll Do
- Respond to and resolve HelpDesk tickets and client calls in a timely manner
- Perform on-site and remote support for retail POS and related technology systems
- Install, configure, and upgrade hardware and software at client locations
- Document all work thoroughly and communicate clearly with clients and teammates
- Travel to client sites as needed — positions available in San Diego; some travel outside the area required
Required Skills
- Extensive experience with all versions of Windows desktops
- Strong working knowledge of Microsoft Office applications and Office 365
- Experience working within a PSA or ticketing platform (Halo, ConnectWise, Autotask, or similar) for logging, tracking, and managing support request,
- Ability to quickly learn new software and hardware systems
- Ability to work effectively both within a team and independently
- Knowledge and experience with networking tools and tasks
- Network printer setup and configuration experience
- Strong time management skills and a consistent track record of meeting deadlines and commitments
- Punctual with a positive attitude
- Willing to go the extra mile to satisfy the client and support the team
Preferred Skills
- Scripting experience (SQL and PowerShell)
- Experience with one or more of the following retail technologies: LOC SMS, NCR ISS45, ECRS, NCR ScanMaster, NCR ENCORE
Availability & Requirements
This is a primarily remote position — roughly 70% of the work is handled from home. That said, onsite visits for client support and install projects are a regular part of the role, so candidates should be located in or near one of our primary markets: Southern California, Las Vegas, Arizona, or Washington. Travel outside your home market will be required on occasion and is fully covered by the company. You'll be expected to work with a high level of attention to detail, log your work thoroughly, and operate with minimal supervision.
How to Apply
If you're confident you meet our requirements, please send your resume in PDF format along with your salary expectations to [email protected] This role is best suited for someone who thrives in a dynamic environment where no two days look the same.
Benefits
- Competitive Medical and Dental coverage — employer covers 50% of premiums
- PTO
- 401K Matching
- Travel compensation
- Company-provided computer
- Continued education support and access to technical training resources
- Great team and work environment
Job Type: Full-time — positions available in California, Nevada, Arizona, Washington
Job Type: Full-time
Pay: $25.00 - $40.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How do you feel about interacting with clients and technicians on the phone, in person and via email?
- Do you feel comfortable being the "Go-To" person (point of contact) for problems and solutions? Please describe your past experience, if any.
- Do you feel comfortable being the Technical Lead for a project? Please describe your past experience, if any.
- Are you detailed oriented and able to pay close attention and notice minor details?
- Have you supported a business that was having issues getting their POS systems up and running after a power outage? Please describe your past experience, if any.
- Do you feel comfortable working on multiple issues and tasks throughout the day? Please describe your past experience, if any.
Education:
Experience:
- Retail POS Technologies: 1 year (Required)
- Face to face Retail IT Support: 1 year (Required)
Work Location: In person
