In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.
Work Shift:
Day Shift (United States of America)
Scheduled Weekly Hours:
40
Department:
GCMC IT Technical Services
Overview of Position:
Performs user support, maintenance, training, installation, and project coordination, as required in the support of assigned systems. This position provides daily operational support for end user devices, peripherals and other related desktop technologies that may be used daily and require hands on support.
ESSENTIAL DUTIES
1. Install, maintain and repair desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, workstation on wheels, standard/nonstandard local software including but not limited to MS Office and outlook).
2. Completes software installation, troubleshooting, and support for all applications.
3. Performs regularly scheduled maintenance on systems to ensure longevity.
4. Develops and maintains documentation for workstation hardware and software installation and support procedures.
5. Provides first level diagnosis for networking, server, and communications systems.
6. Works in conjunction with imaging services contractor to support printers, copiers, faxes and other imaging devices.
7. Uses automated systems and processes like Symantec Client Suite Deployment to increase solution efficiency.
8. Provides on-call support on a rotating basis outside the regular hours of operation.
9. Provides on-site support for partner companies as needed.
10. Subscribes to relevant technology information channels to stay informed of security vulnerabilities.
11. Proactively assesses potential items of risk and opportunities of vulnerability in the network.
QUALIFICATIONS
1. Minimum of a two-year college degree.
2. Minimum of two years’ experience with Intel-based personal computer hardware and software including Windows operating systems and associated software and utilities in a Windows Networking environment.
3. A+ certification or relevant certification completed within 1 year of start date.
4. Experience with Windows 10, Apple iSO and Android handheld devices.
5. Experience with TCP/IP, Ethernet and wireless networks.
6. Excellent analytical and problem-solving skills.
7. Ability to communicate effectively via telephone and in person when dealing with both internal and external customers/vendors.
8. Experience with Outlook Email System and Office 365 Products.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values:
- Performs work in a manner that is quality focused.
- Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
- Results oriented and focused on achievement of objectives.
- Acknowledges and responds to the diversity of people and the situation.
- Encourages peers (others) to be owners of change.
- Always makes the effort to anticipate and exceed customer needs and expectations.
- Possesses the ability to engage others with patience and understanding.
- Acts in a manner that creates positive first and lasting impressions.
- Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
- Introduces self and role…connects with everyone.
- Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
- Asks for and anticipates needs and concerns of others.
- Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
- Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
- Responds to requests in an appropriate and timely manner.
- Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
- Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
- Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
- Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
- Demonstrates Slips/Trips and Falls Awareness.
- Actively contributes to maintaining a safe, clean and quiet environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Input and review data through a personal computer (PC).
2. Read, write and utilize manual and computerized systems and documentation.
3. Collect data, interpret findings, set priorities and carry out established plans.
4. Regularly lift and/or move 25 lbs.
5. Occasionally climb, balance, stoop, kneel, crouch or crawl.
6. Have vehicle available for reimbursable travel to remote Genesis locations.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
