Top 28 Hvac supervisor Jobs in Zebulon, Nc

Customer Service Manager
AnyDay Heating and Cooling —Garner, NC
- Full-time
- Mid-level
- Residential
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
1d
HVAC Service Supervisor
ARS-Rescue Rooter —Raleigh, NC
- $60,000 - $80,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
- Fuel card
- Health savings account
5d
District Manager - HVAC Service and Solutions
Daikin Applied —Raleigh, NC
- $113,800 - $221,900 a year
- Full-time
- Office
- Bachelor's degree
- Recruiting
- Paid holidays
- Health insurance
Facilities Manager
Youngsville Academy Charter School —Youngsville, NC
- $35 - $50 an hour
- Part-time
- School experience
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
1d
Supervisor, Maintenance - HVAC / Refrigeration
Grifols —Clayton, NC
- 12 hour shift
- Bachelor of Science
- Analysis skills
- Driving
Residential HVAC Service Manager
B&J Plumbing, Heating, and Air —Wilson, NC
- $75,000 - $90,000 a year
- Full-time
- Background check
- Clean driving record
- Management
- Paid holidays
- Health insurance
Quick Apply
HVAC Supervisor
State of North Carolina - Adult Correction —Wake County, NC
- $47,703 - $83,479 a year
- Weekends as needed
- High school
- Pass drug screening
- Adults
- Paid parental leave
- Health insurance
SR. PROJECT MANAGER
SPC Mechanical Corporation —Wendell, NC
- Up to 50% travel
- Construction site
- Mid-level
National Sales Manager for HVAC Equipment Manufacturer
Custom Reps —Raleigh, NC
- $95,000 - $200,000 a year
- Full-time
- Analysis skills
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
SR Project Manager
SPC Mechanical —Wendell, NC
- Full-time
- Up to 50% travel
- Construction site
- Mid-level
Quick Apply
Retrofit Sales Manager
Munters Corporation (MUS) —Raleigh, NC
- $85,000 - $127,400 a year
- Full-time
- Remote
- Background check
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
12d
Maintenance Supervisor
Dinerstein Companies —Raleigh, NC
- Mid-level
- Residential
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Part-Time Warehouse Manager
Dawson's Electric & Air —Raleigh, NC
- $20 - $28 an hour
- Part-time
- Mid-level
- Ability to lift 50 pounds
- Warehouse
- Paid holidays
Quick Apply
Regional Sales Manager
RAM Fabrication —Knightdale, NC
- Weekends as needed
- Clean driving record
- Microsoft Outlook
- Construction site
Quick Apply
Working maintenance Supervisor
Pelican Realty Capital —Raleigh, NC
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
13d
Service Manager (1820-Raleigh, North Carolina)
Drucker and Falk LLC —Raleigh, NC
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
Service Manager (1446 - Raleigh, North Carolina)
Drucker and Falk LLC —Raleigh, NC
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
Sales Manager
Yellow Dot Heating & Air Conditioning —Raleigh, NC
- Weekends as needed
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
Maintenance Supervisor
Gateway Management Company —Raleigh, NC
- Full-time
- Mid-level
- Driver's License
- Apartments
Quick Apply
Maintenance Supervisor
VOA National Housing Corporation —Raleigh, NC
- $32 an hour
- Rotating weekends
- Background check
- Mid-level
- 3 years
- Wellness program
- Health savings account
Quick Apply

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hvac supervisor jobs near zebulon, nc

Customer Service Manager

AnyDay Heating and Cooling
Garner, NC

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Operational analysis
Team member evaluation
Managing teams in a customer support role
Coaching
Process improvement
Performance feedback (performance evaluation method)
De-escalation techniques
Team development
Mentoring
Dispatch software communication
Telephone systems
Customer information system software
Process management
Call center management
Technical Proficiency

Full Job Description

Position Overview

The Customer Service Manager (CSM) leads, coaches, and optimizes the frontline customer service and dispatch teams for AnyDay Heating, Cooling, and Plumbing. This role ensures high-class customer experiences, maximizes booking efficiency for incoming service calls, and maintains seamless communication between home-service customers, field technicians, and dispatch.

As a key operational leader, the CSM drives call-center performance, handles high-level customer escalations, and continuously trains Customer Service Representatives (CSRs) to maintain brand standards, improve conversion rates, and correct unproductive workplace habits.

Key Responsibilities

Team Leadership & CSR Coaching

Direct Supervision: Lead, mentor, and evaluate a team of Customer Service Representatives and dispatchers to ensure high performance and accountability.
Training & Onboarding: Conduct initial onboarding and structured continuous training programs for CSRs, focusing on call scripts, objection handling, booking techniques, and software proficiency.
Habit Correction & Retraining: Identify CSRs exhibiting bad habits or low call conversion rates; implement tailored retraining plans, role-play exercises, and call-monitoring reviews to elevate performance.
Performance Evaluations: Conduct weekly 1-on-1 performance reviews, monthly scorecards, and annual evaluations based on call booking percentages, average call handling time, and customer feedback.

Operational & Dispatch Management

Booking Efficiency: Oversee inbound call traffic to maximize service call booking rates across HVAC, cooling, and plumbing lines of business.
Dispatch Alignment: Partner closely with the dispatch team to ensure effective route planning, technician utilization, and response times for emergency calls.
Software Management: Utilize FieldEdge, ServiceTitan, or similar CRM/dispatch software to track call metrics, monitor technician schedules, and manage customer accounts.
Process Optimization: Identify bottlenecks in call flows or customer intake processes and implement standard operating procedures (SOPs) to streamline operations.

Customer Experience & Escalation Resolution

Conflict Resolution: Act as the primary escalation point for severe customer inquiries, service disputes, billing questions, or unsatisfactory job site experiences.
Reputation Management: Monitor online customer reviews and customer satisfaction (CSAT/NPS) surveys; implement root-cause solutions to reduce negative feedback and drive positive reviews.
Service Guarantee Standards: Ensure all customer interactions reflect AnyDay’s commitment to safety, professionalism, promptness, and upfront pricing.

Qualifications & Requirements

Experience: 3–5+ years of customer service management experience, preferably in residential trade services (HVAC, plumbing, electrical, or home services dispatch).
Technical Skills: Proficiency in field service management software (e.g., ServiceTitan, FieldEdge, Housecall Pro) and phone system platforms.
Leadership Ability: Proven track record of managing call center teams, conducting performance coaching, and turning around underperforming CSRs.
Communication: Exceptional verbal, written, and de-escalation skills.
Availability: Flexibility to oversee peak morning/evening demand hours and emergency weekend rotation

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

hvac supervisor jobs in zebulon, nc

Customer Service Manager

HVAC Service Supervisor

District Manager - HVAC Service and Solutions

Facilities Manager

Supervisor, Maintenance - HVAC / Refrigeration

Residential HVAC Service Manager

HVAC Supervisor

SR. PROJECT MANAGER

National Sales Manager for HVAC Equipment Manufacturer

SR Project Manager

Retrofit Sales Manager

Maintenance Supervisor

Part-Time Warehouse Manager

Regional Sales Manager

Working maintenance Supervisor

Service Manager (1820-Raleigh, North Carolina)

Service Manager (1446 - Raleigh, North Carolina)

Sales Manager

Maintenance Supervisor

Maintenance Supervisor

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