Top 87 Call center representative Jobs in Zephyrhills, Fl

Healthcare Customer Service Representative (FL)
Healthcare Business Services Inc. —Tampa, FL
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
10d
Contact Center Representative
Florida Cancer Specialists & Research Institute —Wesley Chapel, FL
- Full-time
- Background check
- Microsoft Excel
- High school diploma or GED
- Tuition reimbursement
- 401(k) matching
Client Care Representative
Lexus of Wesley Chapel —Wesley Chapel, FL
- Full-time
- Dealership
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Part Time Customer Service Representative/Call Center Rep (Remote)
Automated Health Systems —Panama, FL
- $14 - $15 an hour
- Part-time
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Opportunities for advancement
Quick Apply
10d
Client Enrollment Specialist (Entry Level)
Drahkahris llc —Wesley Chapel, FL
- $87,000 - $110,000 a year
- Full-time
- 18 years or older
- No experience needed
- Office
- Paid training
- Paid time off
Quick Apply
4d
Full Time Call Center Representative - work hybrid
TRANZACT —Plant City, FL
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
9d
Contact Center Representative
Systems Integration, Inc. —Tampa, FL
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Call Center Representative
Suncoast Community Health Centers Inc. —Brandon, FL
- From $17 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
Call Center Representative
Trax Credit Union —Tampa, FL
- Research
- Windows
- High school diploma or GED
Quick Apply
Medical Call Center Representative
Cornerstone Medical Care —Brandon, FL
- $19 - $22 an hour
- Full-time
- Spanish
- Medical office experience
- Adults
- Health savings account
- Disability insurance
Quick Apply
4d
Customer Service Specialist III - Utilities
Pasco County, FL —Dade City, FL
- $18.74 - $26.24 an hour
- Extended hours
- Computer literacy
- Writing skills
- Mid-level
- Paid holidays
- Tuition reimbursement
3d
Call Center Associate
Age Rejuvenation —Tampa, FL
- $20 - $22 an hour
- Urgently hiring
- Spanish
- English
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - Call Center CSR
Acree Plumbing, Air & Electric —Tampa, FL
- $17 - $19 an hour
- Weekends as needed
- Spanish
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Remote Licensed Insurance and Membership Sales Agent (Tampa residents only)
AAA The Auto Club Group —Florida
- $17.33 an hour
- Extended hours
- Marketing
- Computer literacy
- Pass drug screening
- Paid training
- Paid jury duty
5d
Medicare Insurance Broker (1099) - Uncapped Income l Events & Support Provided
MAS GROUP INSURANCE LLC —Florida
- $60,000 - $120,000 a year
- Call employer
- Bilingual
- Background check
- Spanish
- Travel reimbursement
- Work from home
Quick Apply
Medicare Sales Agent - Free Inbound Calls! W2 Base Plus Commission!
Unlimited Investors Group —Tampa, FL
- $60,000 - $125,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Bilingual Customer Service Representative (Spanish)
GEICO —Lakeland, FL
- $19.06 - $23.82 an hour
- Weekends as needed
- Spanish
- English
- Office
- Paid holidays
- Health insurance
7d
High Ticket Sales Rep - Inbound Leads - Base + Commission
Major League Profits —Tampa, FL
- $95,000 - $150,000 a year
- Full-time
- Background check
- Sales
- In-person
- Paid training
- Paid time off
Quick Apply
Call Center Representative (Bilingual)
Chadwell Supply —Tampa, FL
- $18 an hour
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
7h
Call Center Representative ( NEAR UNIVERSITY ) *Full Time
Bell Subrogation Services —Tampa, FL
- $18.00 - $18.50 an hour
- Full-time
- Bilingual
- Computer literacy
- Computer skills
- Health insurance
- Dental insurance
Quick Apply

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Healthcare Customer Service Representative (FL)

Healthcare Business Services Inc.
Tampa, FL

Apply Now

Job Details

10 days ago

Benefits

Work from home

Qualifications

Objection handling (sales technique)
Phone communication
Writing skills
Basic math
High school diploma or GED
Healthcare privacy protection
Desktop applications
Telephone systems
Typing
Debt collection negotiation
Client interaction via phone calls

Full Job Description

Description:

RevCycle is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start in our August training class.

Position Summary:

Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication.
This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws.

Essential Duties and Responsibilities:

Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)
Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines
Manages both common and challenging objections and concerns from consumers
Discusses and helps consumer think through payment resources and makes necessary referrals to the client
Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call
Maintains working understanding of account requirements, leveraging related documentation and resources as needed
Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance
Skillfully works within both internal and client systems
Adheres to company Core Values and Strategic Anchors
May learn and perform other duties and responsibilities as assigned based on business needs

Requirements:

Required Knowledge, Skills and Abilities:

Prior work experience in a call center and healthcare customer service setting is preferred
Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
Working knowledge of medical billing and coding is preferred
Prior work experience in a medical office and/or general understanding of health insurance is preferred
Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools
Able to navigate multiple computer applications and databases
Moderate to advanced computer keyboard typing and navigation skill
Able to communicate on the phone and navigate multiple computer systems simultaneously
Able to overcome patient objections and obstacles to negotiate payment successfully
Reliable and responsible. Arrives on time and uses time productively and efficiently
Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes
Possesses and demonstrates professional judgement and operates with client business acumen.
Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information
Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
Self-motivation and committed to career success
High School Diploma or equivalent (i.e., GED) required
Prior supervisory experience is welcome in this growing company

Work Environment:

Employee works in a company office and/or home office and sits at a desk during regularly scheduled work hours. Employee will work with an online team utilizing screen monitoring and/or video conferencing. Employee answers and makes telephone calls using a computerized telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers.

Career Path Note: The Customer Service Representative is a fully trained production role in the organization. They are relied upon in all cases to meet and in most cases exceed stated KPIs, goals and objectives. Those who desire may find advancement as a team lead, or in a functional role. These opportunities have unique requirements which are detailed in the respective job descriptions. Employees are also encouraged to work with their department leadership, Human Resources and/or company leadership to discuss and work toward their career goals.

Disclaimer: This job description provides a summary of essential job functions and required knowledge, skills, abilities, education, and experience. It may be modified at any time depending on the organization's needs. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. The existence of this job description does not guarantee employment. It is understood that employment is “at will.”

Apply Now

Refine Your Search

call center representative jobs in zephyrhills, fl

Healthcare Customer Service Representative (FL)

Contact Center Representative

Client Care Representative

Part Time Customer Service Representative/Call Center Rep (Remote)

Client Enrollment Specialist (Entry Level)

Full Time Call Center Representative - work hybrid

Contact Center Representative

Call Center Representative

Call Center Representative

Medical Call Center Representative

Customer Service Specialist III - Utilities

Call Center Associate

Customer Service Representative - Call Center CSR

Remote Licensed Insurance and Membership Sales Agent (Tampa residents only)

Medicare Insurance Broker (1099) - Uncapped Income l Events & Support Provided

Medicare Sales Agent - Free Inbound Calls! W2 Base Plus Commission!

Bilingual Customer Service Representative (Spanish)

High Ticket Sales Rep - Inbound Leads - Base + Commission

Call Center Representative (Bilingual)

Call Center Representative ( NEAR UNIVERSITY ) *Full Time

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