Top 22 Call center representative Jobs in Zimmerman, Mn

Customer Service Representative
Neighborhood Plumbing Heating Cooling & Electrical —Foley, MN
- $18 - $21 an hour
- Full-time
- Customer service
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
Quick Apply
11d
Customer Service Specialist
Connexus Energy —Ramsey, MN
- $20.78 - $23.37 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
Connection Center Representative
Minnco Credit Union —Cambridge, MN
- $19.03 - $28.54 an hour
- Full-time
- Research
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
4d
Optical Call Center Representative (Hybrid)
Hoya Vision Care —Ramsey, MN
- $20.00 - $21.50 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Collection Agent - WFH or Onsite
Diversified Adjustment Service, Inc —Coon Rapids, MN
- $17 an hour
- Full-time
- Spanish
- Computer literacy
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
4d
Representative- Cust Svc
Walman —Brooklyn Park, MN
- From $18.25 an hour
- Full-time
- Microsoft Word
- HIPAA
- High school diploma or GED
- Health insurance
- Paid time off
14d
Captive | Insurance Agent | Full-Time
Vemax Insurance Agency —United States
- $45,000 - $110,000 a year
- Full-time
- Remote
- Spanish
- English
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply

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Customer Service Representative
Neighborhood Plumbing Heating Cooling & Electrical —Foley, MN
Answer incoming calls in a friendly, professional, “neighborly” manner. *Outbound follow-up results* (bookings, next steps, completed calls).
$18 - $21 an hour
Quick Apply
11d
Customer Service Associate Licensed
Wells Fargo —Minneapolis, MN
In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply.
$67,000 a year
Quick Apply
11d

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Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
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Collection Representative
Meridian Servicing —Dublin, OH
Receive inbound and make outbound calls collecting outstanding receivables. Confer with customers by telephone to determine reasons for overdue payments and to…
From $16 an hour
3d

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Customer Service Representative

Neighborhood Plumbing Heating Cooling & Electrical -
Foley, MN

Quick Apply

Job Details

Full-time
$18 - $21 an hour
11 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program
Retirement plan

Qualifications

Teamwork
Customer service
High school diploma or GED
Managing clients in a customer support role
Phone canvassing
Customer interaction during outreach
Customer data entry

Full Job Description

Who We Are

Neighborhood Home Services is a growing, customer-first home services company serving Central Minnesota. We’re known for being neighborly, honest, and solutions-focused—and we’re building a call center team that doesn’t just “answer phones,” but actively supports customers and helps keep our schedule full.

Role Summary

As a Customer Service Representative, you’ll deliver an exceptional experience on every call—combining high-quality inbound service with proactive outbound follow-up.

This role is evolving beyond basic call-taking. You’ll still handle inbound calls and scheduling, but you’ll also reach out to customers after service, help book recommended follow-ups, and re-engage past customers for maintenance, seasonal promotions, and membership renewals.

If you’re someone who enjoys helping people, thinking ahead, and turning “I’ll call later” into “Let’s get it scheduled,” you’ll thrive here.

What You’ll Do

Inbound Customer Support & Booking

Answer incoming calls in a friendly, professional, “neighborly” manner
Ask the right questions to understand customer needs and urgency
Schedule service, maintenance, and sales appointments accurately and efficiently
Set clear expectations on timelines, services, and next steps
Document call details and customer information in our CRM/booking system (ServiceTitan or similar)

Proactive Outbound Customer Engagement

Call recent customers to confirm satisfaction, answer questions, and schedule follow-ups
Re-engage customers with open estimates, aging equipment, or unscheduled recommendations
Contact customers for tune-ups, seasonal promotions, membership renewals, and follow-up opportunities
Support campaigns by calling targeted customer lists to generate booked appointments

Relationship Building & Retention

Treat every interaction as an opportunity to earn trust
Listen actively, show empathy, and represent our values on every call
Educate customers on maintenance plans, memberships, warranties, and protective services
Help turn one-time customers into long-term customers through consistent, high-quality care

Technology & Team Collaboration

Confidently use CRM tools, call systems, and online booking technology
Update customer history, track follow-ups, and ensure clean documentation
Partner closely with dispatch, technicians, sales, and leadership to keep schedules efficient and customers informed
Participate in trainings, team meetings, and performance check-ins
Share feedback and ideas to improve scripts, systems, and customer experience

What Success Looks Like (Performance Metrics)

You’ll be supported and coached with clear goals. Success includes:

Inbound booking & conversion rates
Outbound follow-up results (bookings, next steps, completed calls)
Call quality and customer satisfaction
Retention outcomes (rebooking, membership enrollments, fewer cancellations)
Accuracy in CRM documentation (tags, job types, notes, details)
Reliability and teamwork (attendance, professionalism, coachability)

What We’re Looking For

Strong communication skills and a calm, confident phone presence
Friendly, solutions-oriented mindset with genuine care for customers
Organized and detail-focused (documentation matters)
Comfortable with technology (CRM, scheduling tools, call systems)
Coachable, dependable, and eager to grow in a fast-paced environment
Bonus: experience in home services, scheduling, dispatch, or call center work (not required)

Why You’ll Like Working Here

A role with real impact—your work directly supports customers and company growth
Training, coaching, and clear performance goals
A team environment that values professionalism, respect, and improvement
Opportunity to grow with a company expanding across Central Minnesota

How to Apply

Apply here on Indeed. If selected, we’ll contact you to schedule a phone interview.

Neighborhood Home Services is an equal opportunity employer.

Pay: $18.00 - $21.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

Do you have knowledge of Service Titan?

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 4 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in zimmerman, mn

Customer Service Representative

Customer Service Specialist

Connection Center Representative

Optical Call Center Representative (Hybrid)

Collection Agent - WFH or Onsite

Representative- Cust Svc

Captive | Insurance Agent | Full-Time

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