Top 1 Senior case manager Jobs in Zion Il

Case Manager - Home Care Registry
Griswold Care Pairing for Lake and NE Cook Counties —Highland Park, IL
- Full-time
- Mid-level
- Home Health
- Conflict management
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Case Manager - Home Care Registry

Griswold Care Pairing for Lake and NE Cook Counties -
Highland Park, IL

Quick Apply

Job Details

Full-time

Qualifications

Home care experience
Care plan evaluation
Patient question and concern management
Customer relationship building
Client onboarding
Caregiving documentation requirements
Referral-based lead generation
Intake
Service scheduling
Client rapport building
Client inquiry handling
Regulatory compliance
Client file management
Care documentation
Mid-level
Client-centered treatment planning
Home care
Overseeing care coordination
Records management
Hospitality industry experience
Customer relationship management
Client referral services
Compliance documentation
Client management
Conflict management
Patient family and caregiver education
Client retention strategy
Working with families
Home healthcare regulations
Client referrals

Full Job Description

Job Title: Care Manager – Private Pay Home Care Registry (Illinois)

Position Summary

The Care Manager is responsible for coordinating high-quality, non-medical home care services within a private-pay registry model. This role emphasizes personalized client experience, thoughtful caregiver matching, and ongoing relationship management. The Care Manager ensures compliance with Illinois registry guidelines while supporting clients and independent caregivers in a non-employment model.

Key Responsibilities

Client Intake & Relationship Management

Conduct comprehensive client consultations (in-home or virtual)
Assess lifestyle, functional, and psychosocial needs
Develop personalized, non-medical care plans aligned with client preferences
Provide a concierge-level onboarding experience for private-pay clients
Educate clients/families on the registry model and independent caregiver relationships

Caregiver Matching & Placement

Curate and recommend independent caregivers based on client needs, personality fit, and schedule
Coordinate caregiver introductions and client selection process
Support scheduling coordination while maintaining independent contractor boundaries
Assist clients in establishing expectations directly with caregivers

Ongoing Care Coordination

Maintain regular communication with clients and families to ensure satisfaction
Monitor caregiver-client fit and facilitate adjustments when needed
Update care plans as needs evolve
Address concerns promptly with a solutions-oriented approach

Compliance & Registry Standards (Illinois-Specific)

Maintain accurate documentation, service agreements, and client records
Ensure adherence to Illinois Home Services Registry requirements
Verify caregiver eligibility (background checks, required documentation)
Reinforce proper classification of caregivers as independent contractors (1099)
Avoid direct supervision or control of caregivers to maintain registry compliance

Client & Caregiver Liaison

Serve as a neutral coordinator between client and caregiver
Provide guidance on communication, boundaries, and expectations
Support conflict resolution while preserving independent relationships

Growth & Community Presence (Optional)

Build relationships with referral sources (e.g., discharge planners, senior communities, concierge practices)
Represent the registry in local community outreach efforts

Qualifications

Home care experience preferred
Experience in private-pay services, hospitality, or client-facing roles is a strong plus
Understanding of non-medical home care and registry model (preferred)
Knowledge of Illinois home services regulations (or willingness to learn quickly)
Strong interpersonal, organizational, and problem-solving skills
Ability to manage multiple clients while delivering a high-touch experience

Core Competencies

Client experience & relationship management
Care coordination and matching intuition
Discretion and professionalism (private-pay clientele)
Conflict resolution
Organization and adaptability
Regulatory awareness (Illinois registry model)

Key Performance Indicators (KPIs)

Client satisfaction and retention
Successful caregiver-client matches
Response time and issue resolution
Compliance with Illinois registry standards
Growth in private-pay client base

Important Model Distinction (Illinois Registry)

Caregivers are independent contractors, not employees
The registry facilitates referrals and coordination—not direct care management or supervision
Clients retain control over caregiver selection, schedule, and working relationship
The Care Manager’s role is advisory, supportive, and coordination-focused

Quick Apply

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senior case manager jobs in zion il

Case Manager - Home Care Registry

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I want to receive the latest job alert for senior case manager in zion il

Job Title: Care Manager – Private Pay Home Care Registry (Illinois)

Position Summary

Key Responsibilities

Client Intake & Relationship Management

Caregiver Matching & Placement

Ongoing Care Coordination

Compliance & Registry Standards (Illinois-Specific)

Client & Caregiver Liaison

Growth & Community Presence (Optional)

Qualifications

Core Competencies

Key Performance Indicators (KPIs)

Important Model Distinction (Illinois Registry)

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