Senior Customer Service Representative
TruGreen Limited Partnership —Indianapolis, IN
- $31,819 - $58,865 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Care Specialist I (NextGear Capital)
Cox Automotive —Carmel, IN
- $16.59 - $24.86 an hour
- 8 hour shift
- Research
- Windows
- High school diploma or GED
- Paid jury duty
- Paid holidays
Sr Customer Care Rep
Amcor —Indianapolis, IN
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
13d
Sr Manager, Managed Library Services
Copyright Clearance Center —Indianapolis, IN
- $95,000 - $105,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Sr CSR
Vertical Cold Storage LLC —Indianapolis, IN
- $23 - $25 an hour
- Overtime
- Microsoft Outlook
- English
- Mid-level
- Health insurance
- Paid time off
Quick Apply
3d
Senior Supervisor, Sales Support
Allison Transmission, Inc. —Indianapolis, IN
- Full-time
- 5 years
- Public speaking
- Analysis skills
- Wellness program
- Paid parental leave
Sr. Technical Services Representative
LATICRETE International, Inc. —Indianapolis, IN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
5d
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Indianapolis, IN
- 5 years
- Research
- Travel

Discover related jobs

Based on your search for senior customer service representative jobs.

Services Project Coordinator (Remote) CST
Lowe's —Indianapolis, IN
Answer inbound calls from customers, service providers and stores to provide installation job support. Bachelor’s degree Related field.
$17.73 - $29.61 an hour
Call Center Representative
International Medical Group —Indianapolis, IN
Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathy. Contract: Full-Time | Monday to Friday.

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Seasonal Sr. Coordinator, Customer Support (Central Ohio)
Gap Inc. —Groveport, OH
Demonstrated technical and functional knowledge and skills to assist in all areas of workload. Extensive 401(k) plan with company matching for contributions up…
$20.10 - $24.60 an hour
7d
Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior customer service representative in zionsville in

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near zionsville in

Customer Success Manager jobs in Indianapolis, IN

Senior Customer Service Representative jobs in Indianapolis, IN

Customer Success Manager jobs in Houston, TX

Part Time Senior jobs in Little Rock, AR

Revenue Cycle Manager jobs in California

Senior Knowledge Manager jobs in Remote

Customer Success Manager jobs in Fort Lauderdale, FL

Customer Success Manager jobs in Los Angeles, CA

Healthcare Project Manager jobs in Virginia

Customer Success Manager jobs in Westminster, CO

Customer Success Manager jobs in Florence, KY

Customer Success Manager jobs in South Florida, FL

Customer Success Manager jobs in Remote

Senior Customer Service Representative jobs in San Antonio, TX

Food Service jobs in Philadelphia, PA

Senior Customer Service Representative jobs in Boca Raton, FL

Jpmorgan Chase Client Service Associate jobs in Dallas, TX

Remote Non Customer Service jobs in Chicago, IL

Senior Customer Service Representative jobs in Stafford, CT

Senior Customer Service Representative jobs in Mechanicsville, VA

Senior Customer Service Representative

TruGreen Limited Partnership -
Indianapolis, IN

Quick Apply

Job Details

Full-time
$31,819 - $58,865 a year

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

English
High school diploma or GED

Full Job Description

100759

2121 Directors Row, Indianapolis, Indiana 46241

TruGreen accepts applications on an ongoing basis.

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Receives inbound calls to resolve routine and escalated customer service issues. Provides support and assistance as a resource to new hires and peers. Provides coaching and supports the development and acquisition of job-specific skills. Assists with on-boarding, training, and quality assurance.

Responsibilities

Receives inbound customer service calls, assesses root cause(s) of customer issues, and resolves customer concerns in a timely and professional manner in order to achieve the highest level of customer satisfaction.
Follows standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. May deviate from standard scripts and processes to resolve escalated customer issues.
Applies customer service training and uses prepared scripts to address and resolve customer concerns and overcome objections by telephone.
Enters and maintains customer data (e.g., contact information, service plan, billing information) into the customer database accurately and timely.
Assists management with seasonal recruiting by conducting phone screens using scripted interview guides.
Conducts new hire training as needed. Distributes and reviews materials to help facilitate the training and on-boarding. Provides one-on-one training and coaching on specific job duties as needed.
Leads and/or participates in frequent role-play activities with new hires and peers to practice and improve customer relations skills (e.g., scripting, overcoming customer objections) and effectiveness.
Conducts quality assurance calls and ensures adherence to standards, provides feedback and/or training as needed.
Monitors staffing coverage and call availability to ensure schedule adherence and customer responsiveness.
Reviews and ensures customer follow up requests (CFRs) are entered accurately and completely according to standard operating procedures.
Identifies and communicates improvement opportunities or trends impacting the customer experience to management.

Education and Experience Requirements

High school diploma/GED required. Associate’s degree preferred
2-3 years of customer service experience required
Call center or related experience strongly preferred

Knowledge, Skills, and Abilities

Knowledge of lawn care services and products
Customer service skills, including conflict resolution and telemarketing
Accuracy and attention to detail for checking written and/or numerical data to detect errors or omissions
Selling skills, including up-selling and overcoming objections
Verbal and written communication skills
Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine the rate, ratio, and percent
Ability to work independently under limited supervision
Coaching and mentoring skills
Computer skills with Microsoft Office applications (Word, Excel, Outlook)
Data entry skills
Time management skills, including punctuality for on-time attendance

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

Sit, stand, and walk
Use hands and arms to handle, feel or reach
Speak and hear
Use close vision abilities

Occasionally required to:

Lift or move up to 25 lbs
Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

Low to moderate

Adverse Conditions

Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$31,819.00 - $58,865.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

Quick Apply

Refine Your Search

senior customer service representative jobs in zionsville in

Senior Customer Service Representative

Customer Care Specialist I (NextGear Capital)

Sr Customer Care Rep

Sr Manager, Managed Library Services

Sr CSR

Senior Supervisor, Sales Support

Sr. Technical Services Representative

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior customer service representative in zionsville in

Explore jobs in more locations

Job Description

Pay Ranges

Job Seeker Tools

Employer Tools

Browse

Stay Connected