Top 14 Harvey Nash Jobs

Equipment Service Technician – Engines & Hydraulics
HarveyNash USA —Peoria, IL
- $31 - $33 an hour
- Contract
- Engineering
- Mid-level
- Product management
- Health insurance
- Dental insurance
Quick Apply
1d
Logistics/Supply chain Engineer (Warehouse Automation)
HarveyNash USA —Champaign, IL
- $34 - $37 an hour
- Contract
- Bachelor of Science
- Office
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
6d
Microsoft 365 Administrator
Harvey Nash —Denver, CO
- Up to $50 an hour
- Contract
- Hybrid work
- Mentoring
- SharePoint
- Senior level
- Dental insurance
- 401(k)
Quick Apply
1d
IT project/program manager IV
Harvey Nash —Irving, TX
- Up to $60 an hour
- Contract
- 5 years
- Bachelor of Science
- Office
- Dental insurance
- 401(k)
Quick Apply
6d

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HVACR Technical Support Specialist – Refrigeration (Walk-In Coolers/Freezers)
Turbo Air —Long Beach, CA
Troubleshoot mechanical, electrical, and refrigeration issues via phone, email, and remote diagnostic tools. Collaborate with engineering, service, and product…
$60,000 - $70,000 a year
Quick Apply
Sr Factory Product Speclist
Southwest Microwave —Tempe, AZ
Ability to obtain and maintain eligibility for access to secure domestic and international facilities, including possession of a valid driver’s license, a clean…
Quick Apply

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Equipment Service Technician – Engines & Hydraulics

HarveyNash USA -
Peoria, IL

Quick Apply

Job Details

Contract
$31 - $33 an hour
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Defect resolution root cause analysis
Engineering
Mechanical Engineering
Attention to detail
Problem-solving
Technical Proficiency
Product quality failure
Mechanical knowledge
Failure analysis

Full Job Description

Equipment Service Technician
Peoria , IL
12 months (Possibility of extension)

#INDHB

Job Description
To serve as the first point of contact for Client dealer technical communicators requiring assistance with product problem health management (for all Client Products). The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality. Position will accomplish:
- The initial triage on product health events (includes the receiving and recording of Incident Reports to Client)
- Records event information for future reference and for CPI data mining Investigates documented information
- Manages dealer inquiry to closure

Position’s Contributions to Work Group:
- The Dealer Solutions Network (DSN) service team, within?Global Service, is the first point of contact at Client when our dealers are faced with product issues. We are responsible for providing timely product support directly to our dealers to put products back into service. When you join the Dealer Solutions Network service team, you will be joining a team dedicated to providing world class product support for our dealers and customers.
- As a Product Service Specialist, you will work directly with dealers and Client product groups to provide quality interim and permanent resolutions to complex product health issues on all Client products.
- The Product Service Specialist is part of a team that handles approximately 70,000 dealer service requests per year. This team and individual are measured on resolution, response time (urgency) and customer/dealer satisfaction (quality) for Service Requests (SR) from the Dealer Solution Network (DSN).

Typical task breakdown:
- Collaborate with product group support teams and escalate as needed to ensure quality resolutions are provided in a timely manner
- Facilitate problem resolution between Dealer and internal Client personnel
- The initial “triage” on product health events (includes the receiving and recording of Incident Reports to Client)
- Record event information for future reference and for CPI data mining
- Ensure that relevant details of the SR are properly documented, (i.e. S/N, dealer details, product problem description, escalation, resolution)
- Investigate documented information and manage dealer inquiry to closure
- Reopen and/or review issues with dealers as appropriate
- Adhere to DSN Best Practices (Guidelines)

Education & Experience Required:
- This position requires a detail-oriented person with a strong mechanical / product knowledge and / or an Engineering degree - this could include an accredited engineering or related degree. Hands-on machine experience would be the best candidate.
- 2-4 years of product support related experience or equivalent.
- Additionally, the incumbent will have demonstrated proficiency in: Client product line and related products

Additional Technical Skills
(Required)
- Strong mechanical / product knowledge. Hands on machine experience
- Understanding of the dealer product support network
- A sense of urgency to resolve product health issues
- Applied Failure Analysis
- Navigating key Client product support systems
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
- Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
- Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
- Helps others solve technical or procedural problems or issues.

Pay: $31.00 - $33.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

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Harvey Nash jobs

Equipment Service Technician – Engines & Hydraulics

Logistics/Supply chain Engineer (Warehouse Automation)

Microsoft 365 Administrator

IT project/program manager IV

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