Reports To: Store Manager
Supervises: Department Managers & Sales Associates
General Purpose of Position: As part of the management team, an Assistant Manager works directly with the Store Manager to ensure the responsibilities of day-to-day management and operations of the retail store are being met. The Assistant Manager helps with implementing strategies to improve customer service, drive store sales, and increase profitability. The Assistant Manager is responsible for opening and closing the store when the Store Manager is not present. An Assistant Manager is a leader and must have the ability to make informative decisions, solve problems in a critical and diligent manner, and effectively manage the store when the Store Manager is not present.
Responsibilities/Duties
- Oversee the recruitment and hiring process, including posting job openings, reviewing resumes, conducting interviews, and making job offers.
- Manage employee onboarding and orientation programs to ensure a smooth transition for new hires.
- Maintain employee records and ensure compliance with all relevant laws and regulations.
- Develop and implement HR policies and procedures to promote a positive work environment and ensure legal compliance.
- Coordinate employee training and development programs to enhance skills and knowledge.
- Administer employee benefits programs, including health insurance, retirement plans, and paid time off.
- Handle employee relations issues, including conflict resolution, disciplinary actions, and performance management.
- Stay up-to-date with industry trends and best practices in HR management.
- Responsible for ensuring that the highest level of customer service is met through thorough training and inspiration to sales associates and management staff.
- Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
- Assists with orientation, training, coaching, and developing sales associates in execution of daily tasks and sales.
- Oversees compliance of sales associates with established company policies and standards.
- Keeps sales associates on task with the daily duties delegated by managers.
- Ensures safekeeping of all TYLER’S property.
- Maintains store appearance and product presentation to company standards.
- Communicates with the Store Manager and Merchandiser to arrange, organize, and display new merchandise on the sales floor.
- Upholds specific department goals, cleanliness, organization, aesthetic appeal, and inventory management.
- Ensure that merchandise is stored, handled, and displayed in accordance with Tyler’s policies, strategies, and procedures.
- Works with merchandiser and backroom manager to maintain product flow.
- Provides support to sales associates during peak periods or when scheduling conflicts arise.
- Processes sales transactions, returns, and special orders, and ensures that all related documentation is accurate and complete.
- Leads and directs the work of others.
- Executes merchandising plans.
- Handles inventory discrepancies as soon as possible.
- Works to prevent damage and theft of merchandise.
- Assists in management of store operations.
- Keeps the Store Manager well informed of activities and significant issues.
- Locks and secures the store.
Skills
- Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately.
- Ability to provide outstanding customer service.
- Ability to merchandise effectively.
- Ability to manage store operations effectively and efficiently.
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to sales associates.
- Ability to operate all equipment necessary to perform the job.
Requirements
- Available to work a full-time schedule including nights, weekends, and holidays.
- Must have at least 3 years of high volume assistant manager experience or 3 years of low volume store manager experience.
- Availability to work the hours necessary to open and/or close the store.
- Self-motivator with strong interpersonal, communication, organization and follow-through skills.
- Desirable qualities should include competitiveness, passion for retail as a career, a committed and positive attitude, leadership abilities, and are able to motivate a team.
TYLER'S COMPANY PROFILE
A Brief History Our story began in 1978 in Tyler, Texas. Back then we were a single store specializing in tennis and running. Within a few years we were nationally recognized as one of the top 25 specialty running stores in the United States.
Today we are proud to offer our customers a vast selection of superior athletic, lifestyle and collegiate apparel, footwear and accessories for men, women and youth in five convenient Texas locations.
Our original store in Tyler is called Racquet and Jog. We have two stores in Austin; one on the main drag across from the University of Texas main campus, and another at the Villages of Westlake located on the southeast corner of Bee Caves and Capitol of Texas Highway. Our Dallas location is in the heart of University Park/Highland Park on Lovers and very close to the Dallas North Tollway. Our 5th store is located at Southlake Town Square and is approximately 10,200 square feet on the ground floor and 5,500 square feet on the basement level in the former Crate and Barrel space, for a total of 15,700 square feet. We have continued to build stores in the Woodlands and Ft. Worth with new doors planned for next year.
Our Mission To be a leader in conveniently providing the best and widest selection in athletic and lifestyle apparel, footwear, eye wear and accessories while striving to inspire our customers and employees to pursue an active lifestyle and support our local communities and retailers
Our Products We are one of the top retailers of athletic and lifestyle apparel, footwear, eye wear and accessories for men’s, women’s and youth categories. Some of our top brands include Nike, Under Armour, Hurley, Billabong, Quiksilver, Roxy, Volcom, Vans, TOMS, Reef, Oakley, Ray-Ban, The North Face, Patagonia, Vineyard Vines, Southern Marsh, Redwing Boots, Uggs, Sperry and many more ever evolving lifestyle brands.
The demand for our private label merchandise including t-shirts, shorts, socks and accessories is growing monthly.
Our popular Tyler’s tees began as a favored item for traveling tourists, and have evolved into the beloved iconic t-shirt for proud Texas locals, college and high school students and just about everyone in between. We currently sell approximately 100,000 Tyler’s tees per quarter out of our six stores.
Our Stores Tyler’s is more than a local store or brand and is beyond a particular culture. Our stores encompass a very wide demographic. Each store takes on its own personality and vibe as it appeals and caters to its surrounding neighborhood and community.
Our stores strive to revolve around three pillars of representation: local, active and lifestyle.
We celebrate and support our local communities through homegrown, athletic, artistic and innovative collaborations, partnerships and events.
We encourage and inspire our employees and customers to pursue active lifestyles in their own personal lives and communities through our innovative products and local events and partnerships.
WWW.TYLERSTX.COM
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
