Top 3 Acd distribution Jobs

Customer Service Account Consultant
ACD Distribution, LLC —Middleton, WI
- From $20 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply

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Customer Service Account Consultant

ACD Distribution, LLC -
Middleton, WI

Quick Apply

Job Details

Full-time
From $20 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Employee discount

Qualifications

Microsoft Excel
Microsoft Outlook
Interpersonal skills
Phone communication
Spreadsheets
High school diploma or GED
Attention to detail
Time management

Full Job Description

POSITION SUMMARY

ACD Distribution is a leading distributor of toys and games, dedicated to providing exceptional service to our retail clients. If you are a passionate and detail-oriented with customer service experience , please apply to join our growing team in Middleton, WI as a Account Consultant supporting our International, Third-Party Internet (3PI), and other assigned accounts. In this role, you’ll serve as the primary point of contact for your assigned clients, ensuring a positive and efficient experience while helping them navigate ACD’s processes and get their orders handled accurately and on time.

ESSENTIAL FUNCTIONS

Serve as the day-to-day contact for international, 3PI, and other assigned accounts, providing guidance and support as they work with ACD.
Respond to client inquiries by phone and email in a timely and professional manner.
Take and process client orders accurately and efficiently.
Onboard new clients, training them on ACD processes, procedures, and available services.
Research and resolve client issues, including backorders, shipping discrepancies, and returns, working with internal teams as needed.
Coordinate with ACD warehouse and fulfillment teams to ensure orders are submitted correctly and shipped on time.
Maintain accurate client records in our CRM and related systems.
Share information about new releases, promotions, and pre-order opportunities, and up-sell or cross-sell products according to company guidelines.
Continue to build product knowledge and familiarity with the platforms and channels relevant to assigned accounts.
Perform other duties as assigned by your manager.

Qualifications:

Bachelor's degree or a High School Diploma/GED with at least two years of customer service experience.
Possesses excellent communication skills (written, verbal, and phone etiquette) to build strong relationships with our partners.
Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).
Experience with CRM and ERP systems is a plus.
Strong organizational and time management skills with the ability to prioritize effectively.
Ability to work independently as well as collaboratively within a team environment.
Familiarity with tabletop games and pop culture is a plus! But not required.

Physical Requirements & Environment:

This position operates in a professional office environment, utilizing standard office equipment.
Occasional order picking may be required during high-volume periods in the warehouse.

Compensation:

Base: $20.00/ hour.
Comprehensive medical, dental, and vision insurance.
Company-paid life and disability insurance.
Earned Time Off.
401k retirement savings plan.

At ACD, we have been delivering fun to our customers for over thirty years, and we credit our dedicated staff for our continued success! We are a midsize company that values the strength of our team. Join us and help us "deliver fun"!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Vision insurance

Shift:

Day shift

Work Location: In person

Quick Apply

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