Top 597 Advanced call center technologies Jobs

Call Center Representative - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- HIPAA
- 401(k)
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Call Center Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Ability to walk for extended periods
- 401(k)
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Call Center Remote Customer Service Representative
VIMO INC —Atlanta, GA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
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Call Center Supervisor - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- 401(k)
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10d
Associate Customer Experience Specialist
First Advantage —Remote
- $18 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Computer literacy
- Employee stock purchase plan
- Paid holidays
Customer Service Representative
Schire Group —Atlanta, GA
- Computer skills
- Communication skills
- Entry level
Call Center Remote Customer Service Representative
D&A CONSULTING SERVICE LLC —Richmond, VA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
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Customer Service Representative - Remote
NeoPollard Interactive —Lansing, MI
- Remote
- Windows
- High school diploma or GED
- Travel
- Profit sharing
- Paid parental leave
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Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
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Customer Support Agent
Schire Group —Trenton, NJ
- Computer skills
- Communication skills
- Entry level
Healthcare Customer Service Representative (RN) - Remove
Teleperformance —Remote
- Full-time
- 18 years or older
- Nursing
- RN License
- Health insurance
- Dental insurance
5d
Lead, Patient Care Advocate
Rely Health —Remote
- $28 - $32 an hour
- Full-time
- Bilingual
- HIPAA
- High school diploma or GED
- Paid parental leave
- Paid holidays
14d
Call Center Supervisor - Customer Care
RXO, Inc. —Marietta, GA
- Full-time
- Microsoft Outlook
- Military
- Pass drug screening
- Paid holidays
- Disability insurance
Technical Support Call Center Manager
Celerant Tech Corp —Edison, NJ
- On call
- Hybrid work
- Mid-level
- SQL
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Patient Advocacy Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- 401(k)
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11d
Supervisor, Global Customer Care
First Advantage —Remote
- $55,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Employee stock purchase plan
- Paid holidays
Director, Payee Services
Zelis —Saint Petersburg, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
Bilingual Customer Service Representative - Call Center
MaxxSouth Broadband —Booneville, MS
- $15 - $16 an hour
- Full-time
- Spanish
- Computer literacy
- English
Quick Apply
Customer Services Representative (Temporary)
TELUS Digital —Las Vegas, NV
- Temporary
- Background check
- Spanish
- English
Mission Control Diet Specialist
Patient Engagement Advisors —Indianapolis, IN
- $15 - $16 an hour
- 12 hour shift
- Computer literacy
- High school diploma or GED
- Patient care
- Health insurance
- Dental insurance
Quick Apply

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Call Center Representative - Digitech - Remote

Sarnova -
Remote

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Job Details

Full-time

Benefits

401(k)

Qualifications

Microsoft Outlook
Phone communication
High school diploma or GED
Typing

Full Job Description

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:
The Call Center Specialist plays a key role in delivering high quality customer service within a fully remote, high volume call center environment. This individual is responsible for handling incoming patient calls with professionalism, empathy, and accuracy. Success in this role requires the ability to remain calm under pressure, manage competing priorities, and provide clear, compassionate support to patients navigating billing related questions.

Essential Duties and Responsibilities:

Answer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance
Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries
Evaluate caller needs and determine the correct resolution path while following client specific rules, workflows, and service expectations
Handle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow up actions, which may include sending emails, obtaining additional details, and returning calls to provide a full resolution
Research issues by reviewing account details, contacting third parties, or gathering additional documentation as needed
Complete follow up actions such as placing outbound calls, sending emails, or faxing requested information to support full resolution
Maintain detailed, accurate documentation of all calls and actions taken in the patient account system
Protect confidentiality by strictly adhering to HIPAA regulations and Digitech’s compliance standards at all times
Meet or exceed established daily quotas
Manage workload efficiently while remaining flexible and adaptable in a fast paced, high volume environment
Contribute to a positive team culture by communicating effectively, asking questions when needed, and seeking continuous improvement
Additional job duties as assigned

Skills/Experience Required:

Education: High School Diploma or Equivalent required
Bilingual (English/Spanish) preferred
Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel
Familiarity with insurance billing is a plus; comprehensive training is provided
Ability to type a minimum of 40 WPM with accuracy
Maintains composure under pressure and remains calm in high volume or challenging situations
Able to manage a high workload efficiently while meeting tight deadlines
Demonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions
Strong problem solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions
Clear, professional communication skills with the ability to explain information and solutions courteously
Exceptional attention to detail and accuracy in documentation and call handling
Skilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities
Reliable, punctual, and dependable with a strong commitment to team success
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

#digitech

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advanced call center technologies jobs

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