About Alpine
Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.
About the Role
Alpine Home Air is seeking a Director of Logistics, Freight & Network Optimization to own the economics, performance, and risk of our inbound and outbound freight network.
This role exists because freight is no longer a transactional function — it is a decision system that directly impacts margins, damage rates, customer experience, and operational behavior across the company.
This is a senior, analytical leadership role responsible for designing, optimizing, and governing the freight system, not merely managing shipments. The mandate is to turn logistics from a cost center into a controlled, measurable, continuously improving system.
Authority & Scope-
Full ownership of freight strategy, carrier relationships, and cost outcomes
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Authority over carrier selection, contracts, and rate structures
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Ownership of freight-related SLAs, claims, and accessorial management
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Partner-level authority with Warehouse, ERP, Analytics, and Finance leadership
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Decision authority independent of short-term operational or sales pressure
Core Responsibilities
Freight Economics & Strategy
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Own all inbound and outbound freight spend across LTL, TL, parcel, and hybrid modes
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Design carrier strategy to balance cost, reliability, and damage risk
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Lead rate negotiations, contract structuring, and performance enforcement
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Eliminate hidden cost drivers including accessorials, reclasses, and inefficiencies
Network & Mode Optimization
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Optimize mode selection based on shipment characteristics, cost, and service requirements
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Identify opportunities to consolidate, re-route, or redesign freight flows
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Evaluate carrier mix and network design to reduce variance and risk
Damage, Claims & Risk Management
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Own freight-related damage economics end-to-end
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Design and enforce claims processes that recover value consistently
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Identify root causes of damage in partnership with warehouse execution teams
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Drive packaging, palletization, and handling standards to reduce loss
Data, Metrics & Reporting
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Define freight KPIs that reflect true cost, performance, and risk
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Partner with analytics to build PowerBI dashboards for freight visibility
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Identify where metrics are masking real cost drivers and correct them
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Ensure freight data integrity across ERP and carrier systems
ERP & Systems Integration
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Develop deep working understanding of Alpine’s custom ERP freight logic
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Ensure freight processes are correctly represented in system workflows
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Close gaps between system assumptions and real-world carrier behavior
AI & Automation Enablement
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Identify and implement AI-assisted workflows for:
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Rate anomaly detection
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Carrier performance scoring
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Damage and claims pattern analysis
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Shipment risk prediction
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Translate freight realities into inputs automation systems can reliably act on
Cross-Functional Partnership
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Partner closely with Warehouse Systems & Execution leadership on:
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Packaging standards
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Pallet configurations
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Shipment readiness and handling practices
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Work with Finance to align freight economics with margin and pricing strategy
Required Experience-
7+ years in logistics, freight, or network optimization leadership
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Proven ownership of multi-million-dollar freight spend
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Strong analytical capability; comfortable working with complex data
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Experience partnering with custom ERP systems and BI tools (PowerBI or equivalent)
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Systems thinker who understands incentives, contracts, and behavior
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Calm, high-agency leader able to hold authority without escalation or drama
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Pragmatic curiosity about AI and automation (applied, not theoretical)
Benefits
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Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
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Paid educational and professional development training
About Us
Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:
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Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
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Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and
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Prioritizes a harmonious win for customers, team members, the company and the environment.
Learn more and view all openings at: careers.alpinehomeair.com
