Summary:
The Dispatcher is responsible for
· Scheduling and dispatching drivers in an efficient manner
· Ensures that all transportation requests are completed and logged
· Maintaining records, logs, and schedules of trip requests
· Prepares reports on daily dispatch operations
· Contacts drivers, passengers, medical offices and others by phone
Qualification Requirements
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. Individual must also have high performance standards, initiative, excellent communication skills, and positive, professional attitude and appearance
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Bachelor's degree ideal
Associated degree preferred.
Proficiency in Data entry, Microsoft Office, 1-2 years Customer Service preferred
Essential Duties and Responsibilities
· Utilize software system to schedule trips, assign routes and manage changes
· Working knowledge of service area geography major travel routes
· Exhibit clear, concise written and verbal skills
· Present a friendly, helpful, knowledgeable demeanor to internal and external associates, vendors, and others at all levels
· Use a "two-way radio", multi-line telephone and fax machine
· Handle incoming telephone calls and radio traffic promptly and professionally
· Learn to guide anxious, undirected callers
· Provide appropriate information regarding estimated time of arrival
· Make timely & accurate entries/ coding in the computer system
· Monitor the routes for on-time pickups/drop-offs
· Ensure all vehicles return to base at the end of the route
· Ensure proper turnover to relieve dispatcher at the end-of-shift
Travel requirement (as a percent): <5% for occasional meetings
Pre-Employment Requirements
- Must submit to drug testing and a criminal background check
Physical Requirements
- Must be able to work different shifts and or a flexible work schedule as needed
- Work is mostly accomplished indoors and in air conditioned or well-ventilated facilities
- Work is performed in an office or in a cubicle space equipped with a telephone and computer
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
Hours
Flexibility in availability is important, especially availability on weekends and evenings as well as weekdays. Hours vary.
EOE of Minorities/Females/Veterans/Disability
Additional Compensation:
Benefits:
- Retirement plan
- Health insurance
- Dental insurance
- Paid time off
- Flexible schedule
Job Type: Full-time
Pay: $47,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Scheduling or Dispatching: 3 years (Required)
Work Location: In person
