KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.
Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.
Manager, Asset Protection – Omni Fraud Prevention
About the role
The Manager of OMNI Fraud Prevention oversees online fraud management for all brands within the KnitWell portfolio. This person leads the fraud prevention strategy, using both KnitWell's fraud platforms and internal systems to identify and reduce risks to our brands. Responsibilities include training, developing, and mentoring team members so they can successfully carry out fraud management procedures, aiming to lower chargebacks, enhance customer experience, and address vulnerabilities to lessen exposure. The ideal candidate understands the online fraud landscape (retail, a plus) and has experience setting up and standardizing processes.
Additionally, the successful candidate will collaborate closely with cross-functional teams to implement new fraud prevention measures and continuously monitor evolving risks. They will also be expected to proactively contribute insights and recommendations to strengthen current protocols, ensuring KnitWell remains agile and effective in combating fraudulent activities within the retail sector.
The impact you can have
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Experienced with the chargeback process, able to analyze chargeback reports, pinpoint causes and gaps. Use this data to enhance our fraud detection systems as needed to address current risks and exposures.
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Thorough knowledge of both rule-based and artificial intelligence fraud prevention systems; comfortable implementing rules in the tool to stop additional fraud and able to comprehend the workings of AI systems.
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Review, investigate, and track suspicious activity, analyze trends, communicate fraud/security threats to management, and provide recommendations for loss mitigation as needed.
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Build relationships with internal partners, ensuring proactive communication to understand and be responsive to business needs.
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Oversee regular Customer Contact Center meetings, deliver transparent updates about ongoing issues affecting fraud operations, encourage agreement on solutions, and monitor action items until they are resolved.
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Ability to learn new applications as needed to support Knitwell’s overall fraud strategy.
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Make sure that systems and processes always maintain an effective balance between preventing fraud and delivering a positive customer experience.
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Ability to translate Departmental fraud management strategy into actionable tasks for the team and drive results.
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Ensure all fraud prevention activities comply with regulatory requirements and internal policies. Continuously review and update procedures to maintain a robust fraud prevention framework.
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Deliver weekly and monthly fraud KPI reporting to validate performance of fraud prevention systems and processes; perform trend and root-cause analysis to identify drivers, recommend solutions, and track impact.
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Establish and standardize fraud processes to ensure smooth operations and easier onboarding of new resources when required.
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Build relationships with industry peers and groups and is knowledgeable about industry best practices.
You’ll bring to the role
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5+ years’ experience in fraud prevention and investigation.
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Bachelor’s degree or equivalent experience.
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Expert knowledge of Ecommerce fraud management applications, and knowledge of fraud risks associated with credit, debit and gift cards (a must).
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Experienced with Customer Contact Center apps such as Sales Force, MAO, and ATG.
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Strong analytical, investigative, and problem-solving abilities; detail-oriented, independent, and organized.
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Experience in managing several projects simultaneously while maintaining a strong attention to detail
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Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex concepts to peers and management
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3-5 years fraud management experience in a leadership role, preferably in the retail environment
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2+ years of data analytics, preferably focused on fraud risk
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Proficiency with MS Office suite (excel, word & PowerPoint a must).
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Ability to work flexible hours.
Benefits
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You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
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Support for your individual development plus opportunities for career mobility within our family of brands.
- A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
- Medical, dental, vision insurance & 401(K).*
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Employee Assistance Program (EAP).
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Time off – paid time off & holidays.*
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The target salary range for this role is: $85,000 – 100,000*
Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
This position works on-site at least 4 days per week consistent with the needs of the business at either our Etna (OH) Distribution Center or Ft Myers (FL) Chico's FAS or Hingham (MA) Talbots office. We would also consider a fully remote work format within the Eastern USA.
Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.
#LI-MJ1
Corporate ascena – Remote
Regular/Full time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [email protected]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.
