Top 439 Associate director operations Jobs

Associate Director, Healthcare Customer Care Operations
Chewy —Plantation, FL
- $137,500 - $221,500 a year
- Full-time
- 7 years
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance
5d
Associate Director, Strategic Planning and Operations, Office of the CMO, Solid Tumors
BeiGene —Remote
- $143,300 - $193,300 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Bachelor of Science
- Health savings account
- Employee stock purchase plan
Associate Director Strategic Planning & Operations - Quality Strategy Organization
Amgen —Remote
- $151,074.75 - $204,395.25 a year
- Remote
- Doctoral degree
- 3 years
- Master's degree
- Disability insurance
- Health insurance
Associate Director of OP
FLACRA —Penn Yan, NY
- $63,000 - $64,000 a year
- Full-time
- LMFT
- Licensed Clinical Social Worker
- Outpatient experience
Quick Apply
Associate Director, Maintenance and Operations
The University of Texas at Austin Facilities Services —Austin, TX
- $170,000 a year
- Overtime
- Background check
- System design
- Office
- Paid holidays
- Disability insurance
Quick Apply
6d
Associate Director of Operations
Tenacity —Allston, MA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
RN Associate Director Perioperative Services
Banner Health —Wheatland, WY
- $52.13 - $86.89 an hour
- Full-time
- Nursing
- RN License
- Hospital
- Health insurance
- Opportunities for advancement
Associate Director, Data and Academic Systems
California Institute of Technology —Pasadena, CA
- $216,400 - $250,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Associate Director for Clinical Operations, Student Health Services
Oberlin College and Conservatory —Oberlin, OH
- Email
- CPR Certification
- Nursing
- Management
8d
Associate Director of Operations & Occupational Therapist or LICSW/LMHC
Reach for the Top Therapy Services —Dover, NH
- $75,000 - $85,000 a year
- Full-time
- Background check
- Computer literacy
- Writing skills
- Continuing education credits
- Paid holidays
Quick Apply
Associate Director RN Operating Room
Banner Health —Casper, WY
- $52.13 - $86.89 an hour
- Full-time
- Nursing
- Surgery
- RN License
- Health insurance
- Opportunities for advancement
Manager or Associate Director, System Protection Engineering (Electric Utility)
Search Partner Group, LLC —Texas City, TX
- $120,000 - $210,000 a year
- Full-time
- Background check
- Engineering
- System design
- Health savings account
- Paid holidays
Quick Apply
Associate Director of Admission
Saint Michael's College —Colchester, VT
- $65,000 - $75,000 a year
- Full-time
- Background check
- 5 years
- Supervising experience
- Health savings account
- Paid holidays
Physician Associate Director of Medical Operations
Concentra —Las Vegas, NV
- $250,000 - $290,000 a year
- Full-time
- Medicine
- Hospital
- Computer literacy
- Commuter assistance
- Paid holidays
Associate Director of HC and Outpatient Services
Fernbrook Family Center Inc —Red Wing, MN
- $58,000 - $66,000 a year
- Part-time
- Bilingual
- Clean driving record
- Office
Quick Apply
Physician Associate Director of Medical Operations
Concentra —Elizabeth, NJ
- $249,618.72 - $356,252.00 a year
- Full-time
- Medicine
- Hospital
- Computer literacy
- Commuter assistance
- Paid holidays
14d
Physician Associate Director of Medical Operations
Concentra —North Charleston, SC
- Full-time
- Medicine
- Hospital
- Computer literacy
- Commuter assistance
- Paid holidays
Band 8c Associate Director of HR
Triumph Consultants Limited —Dorset, VT
- Contract
- Senior level
- Leadership
Quick Apply
Physician Associate Director of Medical Operations Onsites / Clinics
Concentra —Denton, TX
- Full-time
- Medicine
- Hospital
- Computer literacy
- Commuter assistance
- Paid holidays
7d
Associate Director, Clinical Operations Program Lead
Takeda Pharmaceutical —Boston, MA
- $154,400 - $242,550 a year
- Remote
- English
- Bachelor's degree
- Conflict management
- Paid holidays
- Disability insurance

I want to receive the latest job alert for associate director operations

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

associate director operations jobs near

Director Of Operations jobs in Plantation, FL

Clinical Lead Nurse jobs in Boston, MA

Occupational Therapist jobs in Dover, NH

Registered Nurse Operating Room jobs in Casper, WY

Director Of Quality jobs in Remote

Associate Director jobs in Pasadena, CA

Director Of Operations jobs in Remote

Director Of Maintenance jobs in Austin, TX

Director Revenue Cycle jobs in Texas

Director Of Operations jobs in Huntington, WV

Athletic Director jobs in Harrisburg, PA

Director Of Operations jobs in Long Island, NY

Director Of Operations jobs in Biloxi, MS

Director Of Operations jobs in Worcester, MA

Operations Coordinator jobs in Boston, MA

Director Of Operations jobs in Boise, ID

Operations Analyst jobs in Charlotte, NC

Director Of Operations jobs in Bradenton, FL

Director Of Nursing jobs in San Diego, CA

Director Of Operations jobs in Ucla, CA

Associate Director, Healthcare Customer Care Operations

Chewy -
Plantation, FL

Apply Now

Job Details

Full-time
$137,500 - $221,500 a year
5 days ago

Benefits

Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Flexible spending account
Adoption assistance
Family leave
Parental leave
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Performance monitoring
Procedural guides
Process improvement standards implementation
Standard Operating Procedures (SOPs) implementation
Program development
Key Performance Indicators
Bachelor's degree
Data analytics
Operational excellence initiatives
Cross-functional team management
Standard operating procedures (SOPs)
Call center management
Project stakeholder communication
Cross-functional communication

Full Job Description

Job Description:

Our Opportunity
Chewy is seeking a strategic and results-driven Associate Director, Healthcare Customer Care Operations to lead and improve Healthcare Customer Care line of business operations! This position will serve as a single-threaded program and operations leader for a Healthcare Customer Care business line, responsible for driving the end-to-end success of programs and operations that support pet parents, business partners and external teams.

This leader will oversee Healthcare Operations leaders, while playing a critical role in defining and executing strategic initiatives, building robust program frameworks, and ensuring alignment across clinical, operational, and business functions. You will own the operational roadmap, align cross-functional stakeholders, and lead large-scale programmatic and change management efforts to deliver a world-class experience.

Operational Leadership

Lead day-to-day and strategic operations of Healthcare customer care, driving efficiency, quality, and scalability across all touchpoints.
Optimize multi-channel workflows and service delivery models to meet service level and customer satisfaction goals.
Oversee the integration and continuous improvement of SOPs to support consistent and compliant support services.

Cross-Functional Partnership

Collaborate closely with Merchandizing Leadership, Compliance, Legal, Product, Tech, and other stakeholders to ensure seamless coordination between the Healthcare business and customer care.
Act as the primary liaison for cross-functional program and operational alignment.

Team Leadership

Inspire, coach, and develop a high-performing team of Operations Managers and Team Managers.
Foster a culture of operational excellence, customer obsession, and innovation across all levels of the organization.

Executive and Stakeholder Engagement

Present program updates, insights, and strategic recommendations to C-suite executives and senior leaders.
Build trust and influence across the organization through data-driven storytelling and aligned vision.

Program Management and Strategy

Develop and lead Healthcare Customer Care programs aligned with strategic business goals and long-term vision.
Create, implement, and continuously refine program frameworks and SOPs that scale with business growth and ensure high-quality service.
Own the development and execution of program roadmaps, timelines, and success metrics.
Lead journey mapping, process audits, and data analysis to identify pain points and drive innovation.

Business Scaling and Innovation

Lead large-scale change initiatives that support growth and evolving customer needs.
Identify opportunities to leverage technology and automation to improve efficiency and service delivery.
Drive the expansion of customer care capacity while maintaining quality and compliance standards.

Compliance and Risk Management

Ensure all programs and operations are compliant with healthcare regulations, privacy laws, and business policies.
Proactively identify risks and develop mitigation strategies to protect business continuity and service quality.

Performance Monitoring and Optimization

Define and track KPIs to monitor program performance, operational effectiveness, and team efficiency.
Use performance data to drive strategic adjustments and foster continuous improvement.

What You’ll Need

7+ years of experience in program management and contact center operations, preferably in healthcare or regulated industries
Proven ability to build and scale operational programs in high-growth, complex environments
Strong cross-functional leadership skills with experience aligning diverse stakeholders toward common goals
Expertise in developing SOPs, optimizing workflows, and implementing continuous improvement frameworks
Outstanding communication skills, including experience influencing executive leadership
Strong analytical and strategic thinking with proficiency in performance measurement and KPI development
Bachelor’s degree required; Master’s in Business, Healthcare Administration, or related field preferred
PMP, Six Sigma, or Lean certification a plus

The base salary range for this role is $137,500 - $221,500.00.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

Refine Your Search

associate director operations jobs

Associate Director, Healthcare Customer Care Operations

Associate Director, Strategic Planning and Operations, Office of the CMO, Solid Tumors

Associate Director Strategic Planning & Operations - Quality Strategy Organization

Associate Director of OP

Associate Director, Maintenance and Operations

Associate Director of Operations

RN Associate Director Perioperative Services

Associate Director, Data and Academic Systems

Associate Director for Clinical Operations, Student Health Services

Associate Director of Operations & Occupational Therapist or LICSW/LMHC

Associate Director RN Operating Room

Manager or Associate Director, System Protection Engineering (Electric Utility)

Associate Director of Admission

Physician Associate Director of Medical Operations

Associate Director of HC and Outpatient Services

Physician Associate Director of Medical Operations

Physician Associate Director of Medical Operations

Band 8c Associate Director of HR

Physician Associate Director of Medical Operations Onsites / Clinics

Associate Director, Clinical Operations Program Lead

I want to receive the latest job alert for associate director operations

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected