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Job Description:

Verify that all vehicles secured the night before are on the lot and windows are marked with last six of the VIN, client, key status, and drivability
Keep track of appointments, delivery times, and transport information
Handling customer personal property pick-ups and vehicle redemptions
Record daily deliveries and releases to reconcile inventory
Assist and support the Repossession Agents when needed
Over see that all personal property from all vehicles, create a detailed inventory in company apps and stored properly
Monitor the property area and remove outdated property
Communicate with statewide team members

Requirements

1-2 years’ relevant customer service experience -recovery or collections preferred
High School diploma or equivalent required
Good computer and keyboarding skills with the ability to operate a tablet with apps
Working knowledge of the repossession process, account handling, and vendor communication preferred
Detail-oriented and the ability to multitask
Must be extremely organized be able to stay on track for upcoming time-sensitive deadlines
Exceptional interpersonal skills, professional, courteous with outstanding oral and written communication skills
Ability to work with a diverse customer and workforce population
Assertive individual with effective investigative and follow up skills
Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment
Work and communicate well with other team members

Physical Requirements:

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