Top 12 Aureon Jobs | SimplyHired

Customer Support Representative / Contact Center Agent (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Sales
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
12d
Quoting Analyst
Aureon —West Des Moines, IA
- Remote
- Microsoft Outlook
- Writing skills
- Mid-level
Quick Apply
GIS Administrator
Aureon —West Des Moines, IA
- Remote
- Maintenance
- Office
- Ability to lift 50 pounds
Quick Apply
Program Manager
Aureon —West Des Moines, IA
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
Quick Apply
Manager Sales Operations
Aureon —West Des Moines, IA
- Microsoft Outlook
- Windows
- Travel
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Sales Executive (Remote Eligible)
Aureon —West Des Moines, IA
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Product Manager - Connectivity & Hosted Switching
Aureon —West Des Moines, IA
- Hybrid work
- Computer Science
- Data analysis skills
- Office
Quick Apply
14d
Account Executive - ITC (Remote Iowa)
Aureon —West Des Moines, IA
- Microsoft Outlook
- Marketing
- Mid-level
Quick Apply

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Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
Inbound Telephone Support – perform telephone support as scheduled. Assist and educate customers with inquiries related to both software and hardware, account…
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12d
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
Inbound Telephone Support – perform telephone support as scheduled. Assist and educate customers with inquiries related to both software and hardware, account…
Quick Apply

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Customer Support Representative / Contact Center Agent (REMOTE IOWA)

Aureon -
West Des Moines, IA

Quick Apply

Job Details

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Job Responsibilities:

Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved

- is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.
Support coworkers – provide procedural advice and assistance to other representatives.
Help maintain and ensure positive working relationships with support clients.
Provide all support functions within the guidelines of the contact center and client policies and procedures.
Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
Aptitude for providing superior customer care
Must exhibit dependability, adaptability and flexibility
Basic math skills
Creative thinking and reasoning ability

Preferred Skills

Experience in sales, marketing, or promotions

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

aureon jobs

Customer Support Representative / Contact Center Agent (REMOTE IOWA)

Tier 1 Technical Support Representative (REMOTE IOWA)

Quoting Analyst

GIS Administrator

Program Manager

Manager Sales Operations

Sales Executive (Remote Eligible)

Product Manager - Connectivity & Hosted Switching

Account Executive - ITC (Remote Iowa)

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