Big Star Transit
Network Deployment Coordinator I
In-Office Position
2 Positions available:
- 4:00am - 1:00pm
- 1:00pm - 10:00pm
About Big Star Transit
Big Star Transit is a transportation network management company specializing in non-emergency medical transportation and paratransit services. We operate a dynamic, data-driven ecosystem of highly trained Owner-Operators and Small Business Enterprise partners, supported by real-time monitoring, AI-powered analytics, and performance-based collaboration.
Our mission is to deliver safe, reliable, and efficient transportation for passengers attending their most essential appointments - while continuously improving service quality through technology, transparency, and strategic partnerships.
At Big Star Transit, we value diversity, inclusion, and innovation. Every team member plays a critical role in shaping the Big Star experience. This is a fast-paced, tech-enabled environment where decisions are guided by real-time data and AI-driven insights, and where collaboration across teams drives continuous improvement.
Position Overview
The Network Deployment Coordinator plays a critical in-office role supporting daily transportation network operations. This position acts as a key liaison between Big Star Transit, transportation providers, Owner-Operators, and client dispatch operations.
You will coordinate daily network deployment based on client capacity requirements (“run cuts”), while actively monitoring live service performance and responding to real-time operational issues that may impact service delivery.
This role requires strong communication skills, quick decision-making, and the ability to work within multiple dispatch and analytics platforms to ensure safe, reliable, and on-time transportation services.
Key Responsibilities
- Serve as the primary liaison for Transportation Network Operators, providing real-time support for questions, issues, and performance-related concerns.
- Communicate with command centers and operational partners to resolve service disruptions quickly and effectively.
- Coordinate and assign backup capacity (standby/STBY) and supplemental resources in response to operator availability, breakdowns, incidents, or accidents.
- Monitor dispatch systems and communications channels to ensure scheduled service compliance and quality performance standards.
- Track operator performance including safety, reliability, and on-time performance, escalating concerns to the Network Deployment Manager as needed.
- Document and report contractual performance violations using the Orion platform, including safety, service reliability, and operational performance metrics.
- Process all deployment-related service requests in Orion in a timely and accurate manner.
- Initiate First Notice reports for all accidents and incidents.
- Provide daily operational summaries and performance reports to management.
- Promote positive operator engagement through professional, empathetic, and solution-oriented communication.
- Maintain independent productivity in a fast-paced, in-office environment with minimal supervision.
- Perform other duties as assigned.
Required Qualifications
- Professional communication skills with strong command of English
- Ability to work effectively in a fast-paced, data-driven environment
- Tech-savvy with the ability to quickly learn new systems and platforms
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams)
Preferred Experience
- 1+ year of experience in dispatch, logistics coordination, transportation operations, or customer service
Tools & Platforms You May Use
- Orion dispatch/performance platform
- Samsara fleet management system
- Microsoft Suite (including Teams and Excel)
- Real-time monitoring and analytics dashboards
What We Offer
- A collaborative, technology-driven work environment
- Opportunity to impact real-time transportation operations
- Exposure to AI-powered analytics and modern dispatch systems
- Growth within a rapidly evolving transportation network
Equal Opportunity Employer
Big Star Transit is an Equal Opportunity Employer. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions
Pay: $21.25 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Which shift do you prefer: 4:00am - 1:00pm or 1:00pm - 10:00pm?
Work Location: In person
