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Party Coordinator

Urban Air Adventure Parks -
Tukwila, WA

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Job Details

Full-time
$25 - $30 an hour

Qualifications

Customer follow-ups
Deal closing
Visitor query response
Phone inquiries
Youth mentoring
Phone communication
Inventory management
Team leadership
Conversion rates analysis
Coaching
Menu item upselling
Performance Reporting
Answering guest questions
Team scheduling
Mid-level
Online booking platforms
Client invoicing
Sales conversion rate (success metric)
Event cleanup
Increasing sales revenue
Relationship selling
Initial Contact (sales skills)
Management reporting
1 year
Community relationship building
Guest rapport building
Training
Suggestive selling
Ordering supplies
POS systems

Full Job Description

Urban Air Adventure Park - Southcenter (Tukwila, WA)

JOB SUMMARY

The Party & Events Coordinator owns the end-to-end success of Urban Air’s birthday party business. This role drives birthday party sales, converts inquiries into bookings, manages guest communication, coordinates day-of execution, and leads Party Hosts to deliver consistently excellent experiences.

The Party & Events Coordinator is the operational and revenue owner of the birthday department, responsible for ensuring strong conversion, accurate scheduling, smooth execution, high guest satisfaction, and growing birthday party revenue. Based on business needs and demonstrated performance, this role may expand over time to include coordination of additional group events or park buyouts.

CORE RESPONSIBILITIES

Birthday Party Sales & Booking

Serve as primary point of contact for inquiries via phone, email, web leads, and in-person
Convert inquiries into booked parties through professional sales conversations
Clearly explain packages, pricing, policies, and experience flow
Upsell party packages, add-ons, food, merchandise, and experiences
Confirm party details, special requests, waivers, and payments
Maintain accurate bookings and guest notes in the party management system

Guest Communication & Pre-Event Planning

Conduct weekly confirmation and upsell calls with upcoming party guests
Send confirmation emails and scripts outlining arrival times, expectations, and inclusions
Proactively resolve guest questions or changes prior to event day
Respond to party feedback and follow up as needed

Day-of Party Execution

Print and review daily party invoices and reports
Create café party boards and review food & beverage needs
Inspect party rooms and tables to ensure they are clean, set, and guest-ready
Coordinate closely with Café team to ensure food is prepared and delivered on time
Manage party flow and timelines throughout the day
Check in with party parent/host during the event
Manage party checkout, including add-ons, approved discounts, and final payment
Inspect party rooms after completion and confirm reset for next day
Actively walk the floor observing parties and addressing needs in real time

Party Host Team Leadership

Train, coach, and support Party Hosts
Ensure hosts follow party scripts and service standards
Provide staffing notes and feedback to support scheduling
Ensure adequate coverage for upcoming parties and peak periods

Inventory, Coordination & Admin

Conduct weekly inventory of party supplies
Place weekly orders for party supplies
Review café product needs weekly with Café Manager and/or GM
Keep party management and scheduling systems accurate and current
Submit tip reports and ensure parties are properly closed

Reporting & Business Ownership

Review party transactions to ensure all events are closed out
Review party revenue and performance trends monthly
Review booking loss and cancellation reports
Identify opportunities to improve conversion, average check, and guest experience
Collaborate with GM and leadership team on growth opportunities

Birthday-Focused Community Awareness

Support local awareness and relationship-building efforts that drive birthday party inquiries and bookings (e.g., schools, youth organizations, sports leagues, community groups)

Future-State Expansion (Conditional)

Based on business needs and demonstrated performance, this role may expand to include coordination of additional group events (e.g., private park rentals, school groups, theme nights, or community buyouts)

SUCCESS IN THIS ROLE LOOKS LIKE

Strong inquiry-to-booking conversion
High confirmation and show rates
Minimal day-of surprises
Well-trained, reliable Party Host team
Clean, well-stocked, guest-ready party rooms
Strong add-on attachment and average check
Consistently high party guest satisfaction
Growing birthday party revenue

SUCCESS PROFILE

Highly organized, proactive, and detail-oriented
Confident, professional communicator (verbal and written)
Comfortable with sales, closing, and discussing value with guests
Calm and effective in fast-paced, live-event environments
Strong follow-through and accountability
Comfortable mentoring and leading teens/young adults
Balances guest satisfaction with sound business judgment
Solutions-oriented and dependable

EXPERIENCE & AVAILABILITY

1+ year experience in hospitality, events, retail leadership, or sales preferred
Experience coordinating events or managing bookings a plus
Familiarity with POS or booking systems a plus
Full availability for weekends, evenings, and holidays

COMPENSATION & SCHEDULE

Compensation range: $25–$30/hour or $55,000–$65,000 salaried, depending on experience, availability, and role scope.

This role is designed as a primary owner of the birthday party business. Full-time availability is strongly preferred; exceptional candidates with strong relevant experience and 25–30 hours/week availability may be considered.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Southcenter is an equal opportunity employer.

Apply Now

Refine Your Search

birthday party coordinator jobs

Party Coordinator

Part Time STEAM Instructor & Community Engagement Coordinator

Full-Time, Bilingual (Engl & Span) FINANCIAL ASSISTANT (nonprofit)

Sales Manager - Events & Weddings

Special Events Host

Staffing Coordinator

Sales Coordinator - CAG

Interactive and Engaging DJ & MC

Youth Transition Specialist (200078)

Birthday Party Coordinator

Activities Coordinator-Entry Level

Bilingual Insurance Office Coordinator → Licensed Service & Sales Role (Allstate Agency)

Pediatric Physical Therapist (PT) Saturdays

Youth Climbing Coach

MDS Care Plan Coordinator

Human Resources Manager

Weekend Supervisor/ Birthday Party Coordinator

Travel Coordinator

Website Coordinator

Compliance Coordinator

I want to receive the latest job alert for birthday party coordinator

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