Top 45 Brightline trains Jobs

Guest Connections Specialist - Remote (Florida Resident Only)
Brightline Trains —Miami, FL
- $20 an hour
- Full-time
- Remote
- 18 years or older
- High school
- Working with individuals with disabilities
Quick Apply
Security Officer - Aventura Station (Part time)
Brightline Trains —Miami, FL
- Part-time
- 18 years or older
- Microsoft Excel
- High school
Quick Apply
Train Attendant - Miami
Brightline Trains —Miami, FL
- $20 an hour
- Weekends as needed
- Working with individuals with disabilities
- English
- High school diploma or GED
Quick Apply
Bar Attendant
Brightline Trains —West Palm Beach, FL
- $20 an hour
- Weekends as needed
- Bar
- 18 years or older
- Basic math
Quick Apply
Conductor
Brightline Trains —West Palm Beach, FL
- Overtime
- Microsoft Excel
- Mid-level
- Office
Quick Apply
Onboard Lead
Brightline Trains —Miami, FL
- $22 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Onboard Lead (Part Time) - WPB
Brightline Trains —West Palm Beach, FL
- $22 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Facility Support Worker - Orlando
Brightline Trains —Orlando, FL
- $20 an hour
- Weekends as needed
- Heavy equipment operation
- Sanitation
- High school diploma or GED
Quick Apply
Locomotive Engineer
Brightline Trains —Miami, FL
- Overtime
- Clean driving record
- Mid-level
- Ability to lift 50 pounds
Quick Apply
9d
Onboard Lead - (Part-Time) Miami
Brightline Trains —Miami, FL
- $22 an hour
- Part-time
- Working with individuals with disabilities
- English
- Mid-level
Quick Apply
Security Officer - Part Time - Orlando
Brightline Trains —Orlando, FL
- $20 an hour
- Part-time
- 18 years or older
- Microsoft Excel
- High school
Quick Apply
4d
Commissary Lead
Brightline Trains —Orlando, FL
- Up to $22 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
Contract Manager, Infrastructure
Brightline West —Las Vegas, NV
- Full-time
- Mid-level
- Organizational skills
- Communication skills
Quick Apply
Hospitality Attendant
Brightline Trains —Orlando, FL
- $20 an hour
- Weekends as needed
- Bar
- 18 years or older
- Basic math
Quick Apply
3d
Onboard Lead - WPB
Brightline Trains —West Palm Beach, FL
- $22 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
6d
Procurement Director
Brightline West —Las Vegas, NV
- Full-time
- Microsoft Excel
- Oracle
- Office
Quick Apply
Revenue Planning Analyst (Data Insights) - downtown Miami
Brightline Trains —Miami, FL
- Full-time
- Mid-level
- Office
- Business Administration
Quick Apply
Director Quality
Brightline West —Ontario, CA
- $165,000 - $210,000 a year
- Full-time
- Civil engineering
- Construction site
- Bachelor of Science
Quick Apply
Manager, Talent & People & Culture Business Partner (Corporate)
Brightline Trains —Miami, FL
- Full-time
- Microsoft Excel
- 6 years
- Office
Quick Apply
9d
Senior Accountant
Brightline Trains —Miami, FL
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
Quick Apply

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Guest Connections Specialist - Remote (Florida Resident Only)

Brightline Trains -
Miami, FL

Quick Apply

Job Details

Full-time
$20 an hour

Qualifications

Phone communication
Basic math
In-person customer service
Typing

Full Job Description

Company:
At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you.

Your Purpose:
As a Guest Connection Specialist, you will play a vital role in shaping the guest experience by providing knowledgeable, friendly, and efficient support across multiple communication channels. You will ensure that every interaction reinforces Brightline’s commitment to exceptional service, whether by resolving inquiries, assisting with reservations, or proactively offering travel recommendations. Your ability to upsell tickets, suggest services, and personalize interactions will directly contribute to revenue growth while enhancing Guest satisfaction. By anticipating needs and delivering seamless solutions, you will build trust and confidence in Brightline, ensuring that every journey starts with a positive impression. Through your expertise and enthusiasm, Guests will feel valued and assured in their decision to travel with Brightline before they even step aboard.

Pay Rate - $20.00 an hour

If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Your Role [Essential Functions]:

Guest Experience & Issue Resolution:
Ensure a welcoming and hospitable environment by proactively engaging with Guests and addressing their needs.
Manage online phone inquiries, providing timely responses to questions, concerns, and service-related issues.
Assist Guests with troubleshooting app or website issues, ensuring smooth access to digital services.
Anticipate Guest needs and tailor interactions to diverse populations, offering relevant insights on local attractions and station offerings.
Deliver accurate details on routes, schedules, pricing, station amenities, and train features to empower informed travel decisions.
Revenue Optimization & Reservation Management:
Oversee booking procedures, fare structures, and special accommodations to ensure seamless travel experiences.
Provide expert guidance on seating options and travel upgrades, leveraging opportunities to enhance Guest experience.
Facilitate ticket sales, refunds, and upgrades while ensuring adherence to operational policies.
Safety & Security Awareness: Maintain vigilance within the station, identifying and reporting potential security risks to ensure a safe environment for all.
Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Managerial Responsibility:

None

Experience & Qualifications

Required Education and Experience:

You have at least 1 year of experience working in a guest/customer service role, whether in-person or an inbound call center handling a high volume of contacts. Proficient in computer skills.
You can type a minimum of 40-60 WPM.
While you don’t have to be a whiz, you have basic math skills.
You are a minimum of 18 years old.

Knowledge Skills & Abilities:

You love working with people, staying upbeat for hours on end (including in stressful times), and skillfully adapting your communication style to fit a diverse group of people.
You can assist special needs Guests, such as those in need of accessibility assistance, when necessary.
You have sound judgment while thinking and acting independently.
Your verbal and listening skills are excellent and geared towards superior Guest satisfaction, in written communication and over the phone.
You speak, read, and write at a high school level, using appropriate punctuation, grammar, and spelling.
Ability to collaborate effectively with cross-functional teams and external partners.
The ability to speak multiple languages is a PLUS.

Work Environment:
Works in a clean, air-conditioned office space, free of noise, dust, and humidity.

Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear. Occasional lifting of light items required. No specific vision requirements.

Quick Apply

Refine Your Search

brightline trains jobs

Guest Connections Specialist - Remote (Florida Resident Only)

Security Officer - Aventura Station (Part time)

Train Attendant - Miami

Bar Attendant

Conductor

Onboard Lead

Onboard Lead (Part Time) - WPB

Facility Support Worker - Orlando

Locomotive Engineer

Onboard Lead - (Part-Time) Miami

Security Officer - Part Time - Orlando

Commissary Lead

Contract Manager, Infrastructure

Hospitality Attendant

Onboard Lead - WPB

Procurement Director

Revenue Planning Analyst (Data Insights) - downtown Miami

Director Quality

Manager, Talent & People & Culture Business Partner (Corporate)

Senior Accountant

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