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Business Support Specialist-Salon and Spa space

Millennium Systems International -
Remote

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Job Details

Full-time
$38,000 - $40,000 a year
14 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Paid sick time

Qualifications

Customer engagement
Technical Proficiency

Full Job Description

Early Career role with lots of growth potential!

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users.

Millennium Systems International is honored to have been named as a 2025 NJ Top Workplace for the fourth consecutive year. In addition to this core honor, MSI also earned two specialty awards: Top Technology Workplace and Top Remote Workplace, underscoring the company’s culture of innovation and flexibility.

If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our clients! We are looking to add experienced, energized, and enthusiastic new team members who like the challenge of working in a fast-paced environment. Formal training is provided for this remote full-time, hourly nonexempt position. This role offers an excellent career growth path. New Grads Welcome!

Required hours:
M-F 11:30AM to 8:15PM EST and Sat 9:00AM-5:45PM EST, one day off during the week and Sundays off, 40 hours a week working 5 days.

Salary range is 38-40K.

What skills do I need?

Passion for technology and helping people
Strong verbal and written communication skills
Excellent communication skills with the ability to build quick rapport
A people person. Must be able to control a conversation and be personable
Enjoy working directly with customers in a fast-paced environment
Logical, analytical, and problem-solving skills
Ability to learn new software/ hardware and adapt to changes in technology
A self-starter that can work independently and as a team member
Ability to multi-task
Has great time management skills
Beauty Industry Knowledge a plus

What will I be doing?
The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer’s needs. You will document the issue in Salesforce and offering a resolution, so our clients are successful. You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.I

Requirements:

Bachelor’s degree or Associates Degree preferred
Reliable Internet Service Provider
Excellent communication skills
0- 5 years exp in customer service-related role
Tech savvy
Salesforce exp a plus!

Candidates must reside in the U.S. Millennium Systems International participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

We offer:
Paid Time Off (PTO) and Holidays
Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day, because we believe in taking care of you!

Medical, Dental, and Vision Benefits
Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.

Life Insurance
Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost, 100% on us!

Long-Term and Short-Term Disability Insurance
Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back, Millennium Systems International covers the full cost of Long-Term Disability at 100%.

401(k) Retirement Plan
Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.

Learning & Development Opportunities
We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.

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