Top 4 Business wire Jobs

Service Desk Engineer
Business Wire —San Francisco, CA
- $85,000 - $88,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Profit sharing
- Health insurance
Senior Service Desk Technician
Business Wire —San Francisco, CA
- $85,000 - $91,000 a year
- Full-time
- Background check
- 5 years
- Windows
- Profit sharing
- Health insurance
Global Benefits Manager
Business Wire —San Francisco, CA
- $135,000 - $140,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Analysis skills
- Profit sharing
- Health insurance
12d
Senior Database Administrator
Business Wire —United States
- $150,000 - $165,000 a year
- Full-time
- Background check
- Java
- Continuous improvement
- Profit sharing
- Health insurance

More jobs to discover

Find similar jobs that you might be interested in.

Senior Service Desk Technician
Neptune Technology Group Inc. —Tallassee, AL
Deliver comprehensive technical support for desk phones and mobile devices, including configuration, diagnostics, repair, and replacement of VOIP phones and…
Technician Sr., Retail Service Maintenance
Giant Eagle —Columbus, OH
Respond, troubleshoot and implement permanent resolutions to customer hardware (desktop, laptop, printing, mobile computing, POS hardware and audio-visual)…
$22.35 - $26.08 an hour
3d

I want to receive the latest job alert for business wire

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

business wire jobs near

Benefits Manager jobs in San Francisco, CA

Greenspring Village By Erickson Senior Living jobs in Springfield, VA

Senior Database Administrator jobs in Dallas Fort Worth, TX

Senior Database Administrator jobs in Illinois

Senior Database Administrator jobs in Parsippany Troy Hills, NJ

Senior Database Administrator jobs in Florida

Atria Senior Living jobs in Novato, CA

Senior Service Desk Technician jobs in Washington, DC

Office Desk Jobs No Experience jobs in Georgia

Senior Service Desk Technician jobs in Doral, FL

Help Desk jobs in Appleton, WI

Help Desk jobs in Rockford, IL

Amazon Desk jobs in Seattle, WA

Senior Service Desk Technician jobs in Albuquerque, NM

Benefits Manager jobs in Paramus, NJ

Benefits Manager jobs in North Carolina

Manager jobs in Ogden, UT

Customer Success Manager jobs in Houston, TX

Benefits Manager jobs in Meridian, ID

Event Manager jobs in Las Vegas, NV

Service Desk Engineer

Business Wire -
San Francisco, CA

Apply Now

Job Details

Full-time
$85,000 - $88,000 a year

Benefits

Profit sharing
Health insurance
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Network troubleshooting
Incident management software
Equipment troubleshooting
Internal employee customer service
Desktop (troubleshooting support)
Scripting
UEM
Defect tracking tools
Ticketing system technical support

Full Job Description

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!

Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.

About the Role

A Service Desk Engineer supports Business Wire employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking, and peripherals. The individual will also take part in incident escalations and coordination across various technical teams.

An ideal candidate possesses a broad mixture of experience; technical/functional knowledge, consultative, and a demonstrated track record of providing a high level of customer service.

What You'll Do

Support the End User Technology environment across various applications and hardware (Windows & Mac).
Respond to IT service requests from employees via chat, phone, email, or ticketing system promptly and professionally.
Administers Jamf and Microsoft Intune to manage macOS and Windows endpoints, ensuring devices remain compliant and properly configured throughout their lifecycle.
Deploys and maintains software packages and application versioning across managed endpoints including testing and validating updates prior to rollout.
Supports zero-touch provisioning workflows for Mac and Windows devices, enabled automated enrollment, configuration, and security policy enforcement upon first boot.
Supports endpoint and user lifecycle processes through automation scripting and implements workflow automations that improve response and resolutions times.
Administers OKTA to support user provisioning, MFA policies, group assignments, and application access management.
Configures and maintains SAML and OIDC SSO integrations to provide secure, seamless access to business applications.
Install, configure, and maintain IT equipment and software in alignment with company standards. Create and maintain technical/process documentation.
Provide technology training.
Document activities in ticketing system and maintain IT inventory and records.
Escalate complex or unresolved issues to senior IT staff or management.
Entitlement enrollment/disenrollment.
Additional duties as required.

What You'll Need

4 years of IT Service Desk experience.
Demonstrate technical proficiency providing Microsoft and Mac desktop and network support.
Experience supporting common software products, such as Windows/Mac operating systems, Office365, Active Directory, VPN, Antivirus, and Okta.
Experience with using and supporting IT service management tools, like Jira, and knowledge of best practices (ITIL).
Experience with endpoint device management solutions (JAMF, Intune).
Ability to work independently and as part of a team.
Ability to troubleshot under pressure, handle multiple priorities, while providing exemplary customer service and professional demeanor.
Ability to learn new technologies and skills.
Basic scripting knowledge.
Certification such as CompTIA A+, CompTIA Net+, ITIL, and Microsoft 365 are a plus.

What We Offer

The base salary range for this position is $85K to $88K/year. Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Business Wire reserves the right to modify this salary range at any time.

Business Wire’s total rewards include:

Ability to work remotely
Excellent health benefits that begin on your first day of employment
$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!

A pre-employment background check will be required after the acceptance of an offer. Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.

Apply Now

Refine Your Search

business wire jobs

Service Desk Engineer

Senior Service Desk Technician

Global Benefits Manager

Senior Database Administrator

More jobs to discover

I want to receive the latest job alert for business wire

Explore jobs in more locations

What You'll Do

What You'll Need

What We Offer

Job Seeker Tools

Employer Tools

Browse

Stay Connected