Top 9 Call 4 health Jobs

Team Lead Call Center Remote
Call 4 Health, Inc. —Texas
- Email
- Remote
- Word processing
- Mid-level
- Mentoring
Operations Director (Call Center Remote)
Call 4 Health, Inc. —Alabama
- $105,000 a year
- Extended hours
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Performance Development Training & Quality Assurance Specialist (Healthcare Call Center)
Call 4 Health, Inc. —Florida
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
Implementation Coordinator (Full Time | 30–40 Hours)
Call 4 Health, Inc. —Florida
- $22 an hour
- Email
- Remote
- Microsoft Outlook
- Mid-level
- Education
Weekend Remote RN Opportunity | Compact License + CA, IL, MA, NV, NY, MN, OR, DC
Call 4 Health, Inc. —Florida
- Overtime
- Remote
- Nursing
- RN License
- Urgent Care
Remote RN Telephone Triage Nurse – Compact License + IL, MA, NY, MN, DC Required
Call 4 Health, Inc. —Arizona
- $32 an hour
- Overtime
- Remote
- Nursing
- RN License
- Urgent Care
- Health insurance
- Dental insurance
Client Relations Specialist
Call 4 Health, Inc. —Alabama
- $55,000 a year
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health insurance
- Dental insurance
Account Manager - GPO
Call 4 Health, Inc. —Florida
- $65,000 a year
- Call employer
- Remote
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health insurance
- Dental insurance
Nurse Manager w/ AWS & WFM Calabrio Experience - Remote (RN Compact License Required)
Call 4 Health, Inc. —Florida
- Remote
- Nursing
- RN License
- 5 years

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Team Lead Call Center Remote

Call 4 Health, Inc. -
Texas

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Job Details

Qualifications

Customer communication
Staff supervision
Coaching
Employee relationship building
Team training
Clinical information systems
Mentoring
Team motivation (leadership skill)
Teaching

Full Job Description

Job Summary

The Team Lead’s primary responsibility is to supervise the day-to-day operations of the division, ensuring employees are on time, performing and meeting daily, weekly and monthly goals. Other responsibilities include employee motivation, coaching and developing employees. The Team Lead ensures that the shift is adequately staffed and that schedules are adhered.

Duties and Responsibilities

Constant monitoring of team chats and EZ waits

Supervise all operators regardless of team designation

Ensure individuals/team meet or exceed performance metrics by communicating performance goals and providing on-going feedback to PCRs regarding performance feedback

• Monitor and manage each PCRs performance by utilizing call reports at the individual, and team level • Handle escalated calls from irate patients/clients, manages the process to ensure resolution of service issue related to escalate the calls

Support the Operations Manager and Workforce Manager to ensure staff is properly following their schedules

Provide regular performance reports to Operations Manager

Conduct annual performance reviews and utilize rewards and recognition programs to drive appropriate results

• Add tickets to the C4H Ticketing System and follow up as needed • Be on-call if PCRs, Floor Champs or other Team Leads call out

Monitor and manage Call 4 Health’s Key Performance Indicators (KPI)

Update Ultipro site with employee tardiness, absences, coaching sessions, timesheets,etc.

Perform other duties assigned by Management

Other duties assigned dependent on various departments

Supervisory Responsibilities: Assist in selection of employees; and coaches and assesses performance for up to 15 employees.

Education and/or Experience

AS Degree in Business Administration or equivalent

Call Center Experience

Team Lead or Supervisor Experience

Tools and Equipment Used

Computer, including word processing, spreadsheet, email and database application software; printer; phone; scanning equipment; copy machine; and fax

Qualifications

Great Communication and Customer Service Skills

Spelling, Typing and Sentence Structure Skills

Active listening skills

Able to Multi-task and Motivate others

Great Attitude & Attendance

Team Player; Receptive to Feedback & Coaching

Accountable & Compassionate Willingness to Teach and be Taught

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit for long periods of time, walk, talk; hear and comprehend. The employee is occasionally required to stand; use hands to operate keyboard, phones, (and other office equipment listed above); stoop, kneel, or crouch.

Work Environment

Able to have professional working relationships with various personalities

Flexible, Adaptable to constant change, Ability to deal with stress This job description may change, and/be modified with or without notice based on the department, client and/or company needs.

Remote Work Environment

Employees are expected to maintain a distraction and noise-free work environment.

Should we review calls, we should not hear eating, drinking, TVs, children, or pets in the call.

Employees are expected to turn cameras on for all training and meetings.

Agents should be in scrubs and team leads should be business casual according to the dress code policy

Experience

Required

Leadership
EHR/EMR Systems
Remote
Call center

Skills

Required

Management
Teaching
Mentoring
Coaching

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

call 4 health jobs

Team Lead Call Center Remote

Operations Director (Call Center Remote)

Performance Development Training & Quality Assurance Specialist (Healthcare Call Center)

Implementation Coordinator (Full Time | 30–40 Hours)

Weekend Remote RN Opportunity | Compact License + CA, IL, MA, NV, NY, MN, OR, DC

Remote RN Telephone Triage Nurse – Compact License + IL, MA, NY, MN, DC Required

Client Relations Specialist

Account Manager - GPO

Nurse Manager w/ AWS & WFM Calabrio Experience - Remote (RN Compact License Required)

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