Top 198 Call center engineering Jobs

Cloud Service Administrator I (Night Shift)
CloudWave —Remote
- $55,000 - $60,000 a year
- Weekends as needed
- 1 year
- Entry level
Quick Apply
Contact Center Platform Analyst (100% Remote)
ClearCaptions, LLC —Remote
- $80,000 - $95,000 a year
- Remote
- 5 years
- Mid-level
- High school diploma or GED
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Senior Call Center Administrator
Progyny, Inc —Remote
- $88,000 - $98,000 a year
- Email
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7d
AI/ML Engineer
rockITdata —Remote
- Full-time
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- HIPAA
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Technical Support Engineer
Acre Security —Remote
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Call Center Genesys Administrator
ITCON Services —Vienna, VA
- Hybrid work
- Computer science
- Computer Science
- 5 years
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Contact Center Technology Specialist, NICE CXone
Tyler Technologies —Troy, MI
- $90,000 - $115,000 a year
- Microsoft Excel
- Microsoft Outlook
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12d
Senior Network Operations Center (NOC) Engineer | Contact Center (Remote)
Trace3 —Indianapolis, IN
- $81,000 - $100,000 a year
- Call employer
- Remote
- Mentoring
- Senior level
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- Health savings account
- Disability insurance
Senior IT Support Engineer
Elite Systems America —Jersey City, NJ
- Full-time
- Background check
- Google Workspace
- Software troubleshooting
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Telephony & Contact Center Solutions Architect
MJHS —New York, NY
- $100,000 - $115,000 a year
- Full-time
- Remote
- System design
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Domain Architect - Contact Center
World Wide Technology Holding, LLC —Remote
- $110,000 - $160,000 a year
- Full-time
- Remote
- Azure
- SQL
- Bachelor's degree
- Profit sharing
- Wellness program
Network Telephony Engineer - Remote
Providence —Redmond, WA
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Paid holidays
Lead Cloud Engineer - Contact Center Technology
Humana —Fort Lauderdale, FL
- $129,300 - $177,800 a year
- Full-time
- Remote
- Computer Science
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
Senior Software Engineer (Contact Center)
Optum —Eden Prairie, MN
- $112,700 - $193,200 a year
- Full-time
- Hybrid work
- Pass drug screening
- Office
- 3 years
Senior Backend Platform Developer, Contact Center Systems
Navan —New York, NY
- $118,800 - $264,000 a year
- 5 years
- System design
- SQL
Quick Apply
Salesforce Administrator – Five9 & Revenue Operations
Allegiance Gold —Calabasas, CA
- From $150,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
5d
Telecom Administrator & IT Support Specialist
National Employee Benefits Administrators, Inc. (NEBA) —Pembroke Pines, FL
- Full-time
- Spanish
- System design
- English
- Health insurance
- Dental insurance
Quick Apply
14d
Dialer Systems Administrator
DaBella —Austin, TX
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
5d
Senior Software Engineer - Genesys cloud, IVR, Contact Center
PNC Financial Services Group —Farmers Branch, TX
- $55,000 - $172,250 a year
- Full-time
- Azure
- System design
- Office
- Wellness program
- Health savings account
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
PNC Financial Services Group —Farmers Branch, TX
- $55,000 - $179,400 a year
- Full-time
- Azure
- System design
- Office
- Wellness program
- Health savings account

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Cloud Service Administrator I (Night Shift)

CloudWave -
Remote

Quick Apply

Job Details

$55,000 - $60,000 a year

Qualifications

1 year
Entry level

Full Job Description

Salary Range Annually: $55,000-$60,000

SUMMARY: The Cloud Service Administrator I reports to the Service Center Manager and is responsible for providing support for a wide-array of systems related to the OpSus Cloud and Technical Solutions Group division. The Cloud Service Administrator I will be primarily responsible for ensuring customer calls and self-service requests are addressed, tracked, communicated about and resolved in a timely manner. The Cloud Service Administrator I provides support for incidents to restore service(s) as soon as possible along with pro-actively monitoring the infrastructure and responding to alerts as applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensure inbound phone calls and self-service requests are addressed appropriately in a timely manner using excellent customer service skills.
Identify, troubleshoot and resolve customer and systems issues. Utilize standard and ad-hoc procedures to perform first level issue resolution for systems. Use appropriate tools to track and report problem status and escalate to internal support, vendors, and management within established SLA’s.
Follows all issues to resolution, engaging others as needed. Acts as the primary contact for the customer providing a single point of interaction.
Reference and utilize technical resolution documentation, such as knowledge base articles, on systems, infrastructure and processes.
Follow security procedures, standards, and protocols related to all technologies.
Actively monitor all infrastructure and systems and ensure resolution to any monitoring alerts. Work with engineering to resolve any alerts as necessary.
Adhere to standards for availability and business continuity.
Work directly with customers, utilizing excellent customer service skills, during all phases of the customer relationship.
The Service Center will be required to answer support calls from customers and work to resolve their issues.

OTHER DUTIES AND RESPONSIBILITIES:

Constant improvement of all services and processes
Other duties as assigned
Shift work may be required, including but not limited to nights and weekends to ensure appropriate coverage.

Experience:

One year or more of progressive experience in supporting a combination of Microsoft and Linux Operating Systems, VMware vSphere virtualization required.
End-user and infrastructure desktop support experience with either physical or virtual desktop technologies strongly preferred.
Working knowledge of Microsoft operating systems, networking concepts, and computer hardware required. Experience in executing periodic systems patching and updates on a regular basis required.
Experience with supporting advanced blade architecture such as Cisco UCS and HP BladeSystem preferred.
Experience with advanced datacenter wide virtualization preferred.
Previous Customer Service, Call Center, Help Desk and/or Service Desk experience preferred.

Education:

Bachelor degree in Information Management, Computer Science, or other related field or an equivalent amount of experience is preferred for this position.

Certifications or Licenses:

Certifications in Microsoft, VMware, Storage, A+, Network+, and other Cloud Technologies considered a plus for this position.

Special Knowledge, Skills and Abilities:

Excellent customer service skills required along with the ability to manage multiple customer issues at the same time.

TRAVEL REQUIRED: Approximately 10% Travel

PHYSICAL DEMANDS: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Ability to work long hours at a desk using a PC, video conferencing, and phone usage.
Ability to occasionally lift and move computer equipment if necessary.
Moderate overnight travel by land or air.

WORK ENVIRONMENT: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Extensive use of desktop computer, mobile technologies video conference, phone, cell phone is essential for this function.

We offer competitive salary and above average benefit packages. CloudWave is a drug-free, EEO employer.

Quick Apply

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