Be part of an amazing story
Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy’s, Inc. The face of retail is changing, and change requires innovation.
Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We’re building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love.
Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy’s Digital to grow your career and help shape the future of an iconic brand.
Job Overview
The Vendor Specialist owns and elevates brand integrity and performance across the digital customer experience on Macys.com, ensuring consistent, best-in-class brand presentation and product discovery. Partnering with vendors and cross-functional teams, this role optimizes PDPs, taxonomy, search, and promotional execution to drive engagement and conversion. As a brand expert and advocate, the Vendor Specialist uses data-driven insights to influence strategy while protecting long-term brand equity.
Essential Functions
- Own and elevate brand integrity and performance across the digital customer experience by ensuring consistent, best-in-class brand presentation across all customer touchpoints and devices. Establish brand-specific best practices aligned with company strategy, and support promotional strategy, brand shop execution, and facet and browse optimization.
- Utilize vendor asset management tool to pull and submit images and copy for product onboarding
- Optimize Product Detail Pages to drive discovery and conversion, ensuring alignment with Macy’s and vendor standards across size and fit information, attribution, tagging, page layout, imagery, reviews, and customer-generated content.
- Advocate for appropriate brand exposure through taxonomy optimization, navigation, in partnership with SEO, UX, and vendor teams to develop and implement best practices.
- Enhance product discovery by optimizing on-site search, including branded search terms and redirect performance.
- Drive effective event execution through optimization of promo codes, PWPs, GWPs, sequencing, and product boosting.
- Partner cross-functionally with teams—including Macy’s Media Network, Marketing, CRM, Buying, Business Office, and Site Merchandising—to share performance insights, influence strategy, and support integrated 360° campaigns.
- Protect brand integrity by maintaining consistent brand presentation, managing pricing and promotional exposure, safeguarding against reseller misuse, and acting as a trusted brand advocate.
- Partner closely with the vendor daily to serve as a brand expert with deep knowledge of brand identity, customer, product, and competitive positioning within Macy’s and the broader marketplace.
- Provide detailed vendor recaps on a weekly, month and quarterly basis which synthesize data, tell a story and support actionable insights.
- Host quarterly business reviews to look back on prior performance and strategize on forward looking actions to drive the business.
- Have a holistic understanding of broader category performance both internally and externally to optimize and improve the experience for the brand.
Support other ad-hoc projects within the business as needed.
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Competencies
Drive Digital Sales Performance
- Identify online opportunities to increase sales, conversion and profit performance.
- Strategize and collaborate with merchant teams to understand the business strategy, objectives and priorities.
- Prepare and present Key Quarterly Business Review (QBR) to optimize taxonomy & search strategies, inclusive of competitive deep dives. Provide insights and strategies to determine next steps for best online experience.
- Strategic cross-functional relationships (Merchants, Marketing, Creative Production, Production, and Internal Site Merchandise Partners) to leverage necessary resources in establish Best in class event execution.
- Innovation and Improved Customer Experience
- Competitive Analysis to gain insight and develop strategies.
- Seek out opportunities to grow the business by improving the customer shopping experience.
Data Analysis
- Work with business intelligence, experimentation and relevancy to understand and develop comprehensive strategies for site audit.
Qualifications and Competencies
- Bachelor's Degree from 4-year college or university preferred
- 3-5 years direct experience
- Ability to effectively share technical information, communicate technical issues and solutions to all levels of business
- Able to juggle multiple projects - can identify primary and secondary objectives, prioritize time and communicate timeline to team members
- Ability and desire to take product/project ownership
- Ability to think creatively, strategically and technically
- Knowledge of MS Office computer programs are required
Ability to work a flexible schedule based on department and Company needs.
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What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
