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- Email
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Social Care Navigator

United Way of CNY -
Syracuse, NY

Quick Apply

Job Details

Full-time
$23.00 - $23.64 an hour

Qualifications

Teamwork
Driver's License
Bachelor's degree
Case management
Data entry
Organizational skills

Full Job Description

SOCIAL CARE NAVIGATOR

PRIMARY OBJECTIVE:

United Way of Central New York is seeking a committed and community-driven Social Care Navigator to support healthy community initiatives, including the LeadSafe CNY Coalition. This role assists families impacted by lead exposure and related social determinants of health in navigating healthcare, housing, and social service systems.

The Social Care Navigator plays a critical role in mitigating the effects of lead poisoning by connecting individuals to resources, education, and direct support, while advocating for healthier living environments. The navigator will provide enhanced care management and coordination, ensuring individuals receive comprehensive, person-centered support across healthcare, housing, and social service systems.

This position collaborates with community-based organizations, healthcare providers, and government agencies to expand access to preventive health interventions, wellness programs, lead poisoning prevention services, and tools to improve indoor air quality. Through outreach, education, and care coordination, the navigator helps advance health equity and improve outcomes for vulnerable populations.

ACCOUNTABILITY: Coalition Director, LeadSafe CNY Coalition

POSITION STATUS: Full-time, hourly, Non-Exempt

SALARY RANGE: $23 - $25.64 per hour, depending on experience

Essential Functions:

Assist families and individuals impacted by lead exposure in accessing medical care, lead testing, and follow-up services.
Provide enhanced care management by assessing resident needs, coordinating services, providing appropriate information and referrals, and ensuring follow-up and continuity of care.
Educate families on lead poisoning prevention, the importance of early intervention, and safe home practices to minimize exposure.
Collaborate with the LeadSafe CNY Coalition Director to coordinate with healthcare providers and the Onondaga County Lead Poisoning Prevention Program to facilitate referrals for lead poisoning prevention efforts.
Guide community members in navigating housing and healthcare, understanding the broader social and environmental factors influencing family health, and addressing these challenges in a culturally competent way.
Assist individuals with navigating the resources and agencies to complete paperwork, accessing financial assistance programs, and understanding their rights related to lead poisoning.
Provide referrals to legal services, housing authorities, and public health agencies as needed.
Organize and participate in community events, workshops, and health fairs to raise awareness about lead exposure and prevention strategies.
Collaborate with local organizations, schools, and healthcare providers to distribute educational materials on lead safety and healthy home practices.
Conduct door-to-door outreach to educate families on lead-safe practices and identify potential lead hazards.
Build relationships with community partners such as housing organizations, health departments, clinics, and advocacy groups to expand outreach and resources for affected families.
Coordinate with the LeadSafe CNY Coalition Director and other coalition stakeholders to enhance community engagement and ensure timely support for families.
Using coalition databases & early warning dashboards, track and document referred cases of families impacted by lead poisoning, ensuring consistent follow-up and monitoring of referred outcomes.
Perform timely and accurate data entry across coalition databases, care coordination platforms, and reporting systems to support program tracking, evaluation, and compliance requirements.
Maintain accurate records of services provided and ensure compliance with confidentiality standards.
Use data to evaluate the impact of interventions and report outcomes to the coalition director.
Provide feedback to the LeadSafe CNY Coalition team about the community's needs and barriers faced by families in accessing services.
Play a pivotal role in programming such as our Lead Poisoning & Literacy Awareness Initiative, in partnership with the Literacy Coalition of Onondaga County. By utilizing preventative resources and early warning systems, the navigator will coordinate outreach efforts, assist families with navigation, and provide guidance on lead testing and resource connection.
Assist the director in developing new outreach strategies and programs to enhance community engagement and lead poisoning prevention efforts.
Stay updated on the latest policies, regulations, and best practices related to lead exposure, healthcare access, and environmental health and well-being.

POSITION QUALIFICATIONS:

Bachelor’s degree in public health, social work, community health, or a related field preferred (or equivalent experience).
Experience in community outreach, case management, healthcare navigation, or preferred (or equivalent experience).
Experience working with low-income, minority, vulnerable populations, or preferred (or equivalent experience).
Knowledge of lead poisoning risks, housing issues, local healthcare systems, related public health concerns, or preferred (or equivalent experience).
Valid driver’s license and access to a reliable vehicle required; ability to travel locally for outreach, home visits, and community engagement activities.
Ability to lift and transport outreach materials and supplies (up to 25 lbs) and participate in community-based activities such as events, tabling, and door-to-door engagement.

SKILLS/CAPABILITIES:

Passionate about public health, environmental justice, and improving health outcomes for disadvantaged communities.
Culturally competent and able to work effectively with diverse populations.
Detail-oriented, self-motivated, and capable of working both independently and as part of a team.
Strong interpersonal and communication skills, with the ability to engage and build trust with diverse communities.
Familiarity with local social services, healthcare providers, and community resources.
Strong organizational and documentation skills.

The Organization

United Way of Central New York is an innovative and collaborative nonprofit organization that drives solutions to the most pressing human service needs in the region. Through our advocacy and leadership, we provide impactful giving options and fund programs that help create a thriving community. Our engaged staff, board, volunteers, donors, and partnerships distinguish us as a trusted champion for positive change. We are guided by values of compassion, empowerment, collaboration, leadership, and inclusion.

Our mission is to improve lives in the region by mobilizing the caring power of the community. We believe in the importance of creative thinking, strategic leadership, and strong collaborations to bring

about change and make measurable progress in improving lives.

To apply, please send a cover letter and résumé to: [email protected]

This job description is not an exclusive statement of the position's responsibilities. Other appropriate duties may be required. The position is open until it is filled.

Equal Opportunity Employer

United Way is an equal-opportunity employer. Diverse applicants are encouraged to apply.

Pay: $23.00 - $23.64 per hour

Work Location: In person

Quick Apply

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