Top 71 Case western reserve university Jobs

Department Assistant 2, University Housing
Case Western Reserve University —Cleveland, OH
- $19.32 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
11d
Safety Transport Driver (Non-CDL)
Case Western Reserve University —Cleveland, OH
- $16.97 an hour
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
- Health insurance
- Tuition reimbursement
11d
Research Assistant 1 (part-time 24 hours/week for approximately 18 month term)
Case Western Reserve University —Cleveland, OH
- From $17.65 an hour
- Part-time
- Office
- Driver's License
- Driving
- Disability insurance
- Health insurance
1d
Compensation Specialist
Case Western Reserve University —Cleveland, OH
- $52,705 - $66,672 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Writing skills
- Basic math
- Health insurance
- Tuition reimbursement
Development Coordinator
Case Western Reserve University —Cleveland, OH
- From $20.68 an hour
- Full-time
- Hybrid work
- Inventory management
- Computer literacy
- Mid-level
- Health insurance
- Tuition reimbursement
Department Assistant 3
Case Western Reserve University —Cleveland, OH
- From $19.41 an hour
- Full-time
- 5 years
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Campus Security Officer 2
Case Western Reserve University —Cleveland, OH
- $17.97 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
- Health insurance
- Tuition reimbursement
13d
Building Service Worker
Case Western Reserve University —Cleveland, OH
- $16 an hour
- Overtime
- Laboratory
- Classroom
- Office
- Health insurance
- Tuition reimbursement
Director, Marketing and Communications, Case School of Engineering
Case Western Reserve University —Cleveland, OH
- $65,779 - $83,210 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Customer service
- Health insurance
- Tuition reimbursement
11d
Clerk 3
Case Western Reserve University —Cleveland, OH
- From $17.65 an hour
- Full-time
- Microsoft Excel
- Current TB test
- High school diploma or GED
- Health insurance
- Dental insurance
Coordinator of Advancement Services
Case Western Reserve University —Cleveland, OH
- From $19.41 an hour
- Extended hours
- Hybrid work
- Google Workspace
- Computer literacy
- Mid-level
- Health insurance
- Tuition reimbursement
Biohazard Service Worker
Case Western Reserve University —Cleveland, OH
- From $16.20 an hour
- Overtime
- Hospitality
- English
- Office
- Health insurance
- Tuition reimbursement
Research Assistant 1
Case Western Reserve University —Cleveland, OH
- From $17.65 an hour
- Full-time
- Analysis skills
- University
- Associate's degree
- Health insurance
- Tuition reimbursement
Senior Recruiter
Case Western Reserve University —Cleveland, OH
- $65,779 - $83,210 a year
- Full-time
- 5 years
- Mid-level
- Master's degree
- Health insurance
- Tuition reimbursement
Soc Sci Res Asst 1 (1 year term)
Case Western Reserve University —Cleveland, OH
- From $17.65 an hour
- Full-time
- Microsoft Word
- University
- Working with children
- Disability insurance
- Health insurance
11d
Education Specialist
Case Western Reserve University —Cleveland, OH
- From $23.68 an hour
- Nights as needed
- Hybrid work
- School experience
- High school
- Computer literacy
- Health insurance
- Tuition reimbursement
11d
Residency Program Coordinator/Department Assistant
Case Western Reserve University —Cleveland, OH
- From $19.41 an hour
- Weekends as needed
- Microsoft Excel
- Surgery
- 5 years
- Health insurance
- Tuition reimbursement
ARO Grants Account Manager - Radiology
Case Western Reserve University —Cleveland, OH
- $58,000 - $66,672 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
Grant Accountant
Case Western Reserve University —Cleveland, OH
- From $23.68 an hour
- Full-time
- 5 years
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
11d
Research and Engagement Services, Social Sciences Librarian 3
Case Western Reserve University —Cleveland, OH
- $65,780 - $83,212 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Tuition reimbursement

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Department Assistant 2, University Housing

Case Western Reserve University -
Cleveland, OH

Apply Now

Job Details

Full-time
$19.32 an hour
11 days ago

Benefits

Health insurance
Tuition reimbursement
Paid time off
Retirement plan

Qualifications

Visitor query response
Computer operation
Customer communication
Database maintenance
Computer literacy
Answering guest questions
High school diploma or GED
Student advocacy
Student support
Distribution logistics
Productivity software
Operations planning

Full Job Description

Salary Grade

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $19.32 per hour, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Job Description

POSITION OBJECTIVE

Working under the general direction of the Manager for Customer Service, the Department Assistant 2 provides administrative support to the department and oversees the daily operations of a Residential Area Office, serving as one of two operational hubs for approximately 5,000 students and guests. This position is responsible for ensuring service excellence through the management of complex logistics, including key and mail distribution systems, and overseeing the area office's financial and administrative record-keeping for University Housing. A core component of this role is mentoring and supervising a large student staff team, fostering a professional culture centered on empathy, respect, and reliability. Assignments may be long term and require the individual to rely on own resources in task accomplishment.

ESSENTIAL FUNCTIONS

Ensure consistent and reliable customer service delivery during peak operational and 24/7 transition periods for residential area office. Recruit, hire, train, and evaluate a varied team of student customer service assistants; design and facilitate comprehensive training sessions on university policies, customer service, and technical skills; and manage complex staff scheduling to ensure consistent and reliable service delivery. (20%)
Maintain accounting/ bookkeeping records for office services and guest housing programs. Execute and verify financial transactions for office services and guest housing programs, confirming payments and recording data in housing management software, while reconciling daily financial records and perform data analysis and regular audits of office accounts, inventories, and service transactions to ensure compliance with university fiscal policies. Coordinate the procurement of office supplies and residential materials, monitoring inventory levels and tracking expenditures against the area budget. (20%)
Process confidential information. Oversee the coordination, organization, audits, and distribution of residential, master, and access keys, maintain rigorous security protocols for tracking and retrieval. (13%)
Direct high-volume mail and package distribution systems for over 5,000 residents in accordance with federal guidelines and established departmental procedures. (13%)
Coordinate the area office logistics for residential move-in, move-out, and break housing, specifically managing the systematic execution of check-in and check-out procedures, the verification of occupancy status within the housing database, and the administrative oversight of front-desk transition workflows. (10%)
Act as a source of communication and coordination for Residence Life staff regarding administrative housing functions, ensuring seamless alignment on operational policies, procedural updates, and departmental expectations to maintain an integrated residential enterprise. (8%)
Manage the reservation database and logistical coordination for residential multi-purpose rooms, serving as the primary liaison for campus community requests. (8%)
Initiate and follow-up on professional correspondence and confidential information related to student and guest housing needs, service concerns, and behavioral issues, ensuring all interactions are handled with extreme discretion, empathy, respect, and a warm, practical tone. (8%)

NONESSENTIAL FUNCTIONS

Perform other duties as assigned. (<1%)

CONTACTS

Department: Daily contact with the assistant director of university housing. Regular contact with the associate director of university housing, director of university housing, and daily or frequent contact with all full-time professional, clerical, secretarial, and maintenance staff to exchange information.

University: Frequent or periodic contact with staff at all levels in Campus Services, Dining Services, Parking and Transportation, Facilities Services, Access Services, Safety Services, and CWRU Police & Security to exchange information.

External: Daily contact with family members of university students, vendors, and other guests to the university and department to exchange information.

Students: Daily interaction with graduate and undergraduate student employees. Daily customer service interaction with students and other members of the university community to exchange information.

SUPERVISORY RESPONSIBILITIES

Provide supervision to undergraduate student staff, provide functional supervision in the selection, training, scheduling and evaluation of student customer service assistants. Approve all work hours for student staff working in the customer service assistant capacity.

QUALIFICATIONS

Experience: 3 to 5 years of experience

Education: Minimum of high school education (prefer some college).

REQUIRED SKILLS

Excellent interpersonal communication, organizational abilities, and customer service skills, including the ability to multitask many responsibilities. The job requires continual contact with students, prospective students, parents, alumni, staff, faculty, and other university guests to answer questions, assist with problem resolution, and provide accurate information and referrals regarding the office.
Proficient in planning and logistics, and have comprehensive computer literacy.
The ability to work independently with initiative and minimum supervision is essential to success.
Knowledge of Case administrative policies and procedures is preferred.
Microsoft Office, copiers, database maintenance.
Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
Ability to meet consistent attendance.
Ability to interact with colleagues, supervisors, and customers face to face.
Willingness to learn and work with artificial intelligence (AI) tools and technologies.

WORKING CONDITIONS

General office environment. The employee will perform repetitive motion using a computer mouse and keyboard to type. The employee will also be required to lift items, use a hand truck, and push carts filled with packages.

Hybrid Eligibility

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

EEO Statement

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

Apply Now

Refine Your Search

case western reserve university jobs

Department Assistant 2, University Housing

Safety Transport Driver (Non-CDL)

Research Assistant 1 (part-time 24 hours/week for approximately 18 month term)

Compensation Specialist

Development Coordinator

Department Assistant 3

Campus Security Officer 2

Building Service Worker

Director, Marketing and Communications, Case School of Engineering

Clerk 3

Coordinator of Advancement Services

Biohazard Service Worker

Research Assistant 1

Senior Recruiter

Soc Sci Res Asst 1 (1 year term)

Education Specialist

Residency Program Coordinator/Department Assistant

ARO Grants Account Manager - Radiology

Grant Accountant

Research and Engagement Services, Social Sciences Librarian 3

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