Top 11179 Center for transforming lives Jobs

Call Center Specialist
EPIC Health System LLC —Southfield, MI
- $20 an hour
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Clinical Therapist
MID-PLAINS CENTER FOR BEHAVIORAL HEALTHCARE SERVICES INC —Kearney, NE
- $50,000 - $62,000 a year
- Full-time
- Mid-level
- Children
- Psychology
- Paid holidays
- Health insurance
Quick Apply
Cat Scan Technologist
University of Missouri Health Care —Columbia, MO
- $32.82 - $53.57 an hour
- Full-time
- Mid-level
- Critical & Intensive Care
- Patient care
- Paid holidays
- Loan repayment program
Clinical Therapist
MID-PLAINS CENTER FOR BEHAVIORAL HEALTHCARE SERVICES INC —Lincoln, NE
- $53,000 - $70,000 a year
- Full-time
- Mid-level
- Children
- Psychology
- Paid holidays
- Health insurance
Quick Apply
Licensed Practical Nurse (LPN) Continuous Care
VITAS Healthcare —Clewiston, FL
- $21 - $26 an hour
- 12 hour shift
- Skilled nursing facility
- Office
- Residential
- Disability insurance
- Health insurance
Quick Apply
RRT, PT, Nights
Piedmont Healthcare —Snellville, GA
- Part-time
- BLS Certification
- Inpatient
- No experience needed
Nurse Practitioner
JumpstartMD —Mountain View, CA
- $75 - $90 an hour
- Full-time
- Background check
- Nursing
- Certified Nurse Practitioner
- Wellness program
- Health savings account
Quick Apply
Physical Therapist (PT)
Powerback Rehabilitation —Baltimore, MD
- $47 - $55 an hour
- Full-time
- 5 years
- Physical & Rehabilitation Medicine
- Master's degree
- Relocation assistance
- Health insurance
Registered Nurse (RN)
VITAS Healthcare —Marco Island, FL
- $36 - $40 an hour
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Lead RRT, Nights
Piedmont Healthcare —Snellville, GA
- Full-time
- BLS Certification
- Inpatient
- Mid-level
LPN Continuous Care
VITAS Healthcare —Peru, IL
- 12 hour shift
- Skilled nursing facility
- Office
- Residential
- Disability insurance
- Health insurance
Quick Apply
Registered Nurse (RN) BILINGUAL
VITAS Healthcare —Kissimmee, FL
- $34 - $35 an hour
- Full-time
- Bilingual
- Skilled nursing facility
- RN License
- Disability insurance
- Health insurance
Quick Apply
Social Worker
VITAS Healthcare —Palm Coast, FL
- $26 - $28 an hour
- Full-time
- Master of Social Work
- Skilled nursing facility
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Social Worker
VITAS Healthcare —Daytona Beach, FL
- $26 - $28 an hour
- Full-time
- Master of Social Work
- Skilled nursing facility
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Physical Therapist (PT)
Powerback Rehabilitation —Chagrin Falls, OH
- $41 - $51 an hour
- Full-time
- 5 years
- Physical & Rehabilitation Medicine
- Master's degree
- Relocation assistance
- Health insurance
Lead RRT - NICU
Piedmont Healthcare —Snellville, GA
- Full-time
- Management
- PALS Certification
- BLS Certification
SY 2026/2027 - School Psychologist – Admissions, Placement, and Program Consultation- East Valley
The Austin Centers for Exceptional Students —Tempe, AZ
- $80,000 - $95,000 a year
- School experience
- Doctoral degree
- Ability to walk for extended periods
- Paid training
- Health savings account
Quick Apply
Registered Nurse (RN)
VITAS Healthcare —Shrewsbury, NJ
- $44 - $45 an hour
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Occupational Therapist
Great Plains Post Acute —Wichita, KS
- $44.41 - $50.00 an hour
- 8 hour shift
- Acute care
- CPR Certification
- Skilled nursing facility
- Health savings account
- Paid holidays
Quick Apply
Registered Nurse (RN) NIGHTS
VITAS Healthcare —Jacksonville, FL
- $36 - $37 an hour
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

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Call Center Specialist

EPIC Health System LLC -
Southfield, MI

Quick Apply

Job Details

Full-time
$20 an hour

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Electronic health records (EHR) management
Phone communication
Client rapport building
High school diploma or GED
Client interaction via phone calls

Full Job Description

Job Title: Call Center Specialist

Location: Southfield, Michigan (On-site)
Employment Type: Full-Time

Be the Voice of Patient Care at EPIC Health

At EPIC Health, every patient interaction matters. From the first phone call to post-visit follow-up, we believe exceptional care begins with exceptional service.

As a Call Center Specialist, you are the first point of contact for our patients—setting the tone for their entire healthcare experience. This role is ideal for a customer service professional who thrives in a fast-paced, high-volume call environment and is passionate about helping others.

You will provide empathetic support, clear communication, and efficient solutions to ensure every patient interaction is seamless, respectful, and positive.

What You’ll Do

Be the Voice and Advocate for Our Patients

Serve as the primary point of contact via phone for patients across multiple clinic locations.
Provide professional, empathetic, and solution-oriented support.
Handle high call volumes while maintaining quality and accuracy.
De-escalate concerns and ensure patients feel heard, valued, and supported.

Appointment Scheduling & Care Coordination

Schedule, reschedule, and confirm patient appointments efficiently.
Provide patients with clear instructions regarding visits, documentation, and next steps.
Coordinate communication between providers, clinics, pharmacies, and external partners.
Support pre- and post-visit workflows including reminders and follow-ups.

Patient Records & Documentation

Accurately enter and update patient information in Electronic Health Record (EHR) systems.
Maintain strict adherence to HIPAA and confidentiality standards.
Document all patient interactions clearly and thoroughly.

Remove Barriers & Improve Access

Identify and address barriers to care such as scheduling conflicts or access issues.
Guide patients to appropriate services, resources, or departments.
Support patients with clear explanations of services and processes.

Service Excellence & Performance

Deliver a high-quality patient experience on every call.
Meet performance metrics including call volume, response time, and patient satisfaction.
Collaborate with clinic and administrative teams to improve workflows and reduce delays.
Participate in training and continuous improvement initiatives.

What You Bring

Required Qualifications

High school diploma or GED.
Minimum of 2 years of experience in a high-volume call center or customer service role (healthcare, banking, hospitality, or retail preferred).
Strong verbal communication skills with a professional phone presence.
Excellent interpersonal skills with the ability to build trust quickly.
Strong organizational and multitasking abilities.
Comfortable with technology, including EHR systems (training provided).
Ability to thrive in a fast-paced, team-oriented environment.

Preferred Qualifications

Experience in a healthcare call center or medical office setting.
Experience with appointment scheduling and patient coordination.
Familiarity with EHR systems.
Experience handling escalated calls or difficult situations.

Why Join EPIC Health?

At EPIC Health, we are transforming how healthcare is delivered—focusing on compassion, accessibility, and comprehensive care for the communities we serve.

We believe service is not a department—it’s a culture. As a Call Center Specialist, you play a direct role in improving access to care and ensuring patients feel supported from their very first interaction.

You’ll join a mission-driven organization that values teamwork, accountability, and growth—where your work directly impacts lives.

What We Offer

Competitive compensation
Comprehensive benefits package (Medical, Dental, Vision)
Short- and Long-Term Disability, Life & AD&D Insurance
401(k) retirement plan
Paid Time Off, Holidays, Vacation, Personal, and Sick Leave
Professional and personal development opportunities
Employee recognition and assistance programs
Supportive, high-performance team environment

Ready to Make an Impact?

If you’re passionate about delivering exceptional service and want to be the voice that guides patients through their healthcare journey, we’d love to hear from you.

Apply today and grow with EPIC Health.

Quick Apply

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