Guest Attache
Report to: Front Desk Manager
About the Company: Chateau Marmont is a historic luxury hotel located on Sunset Boulevard in West Hollywood, California. Modeled after a French château, it first opened in 1929 and has since become an iconic Hollywood landmark. Renowned for its old-world charm, lush gardens, and intimate accommodations—including hotel rooms, suites, cottages, and bungalows—Château Marmont combines timeless elegance with a relaxed California vibe. The hotel also features a celebrated restaurant and bar, offering a refined yet casual dining experience. Château Marmont values discretion, creativity, and exceptional hospitality, making it a unique and legendary presence in the hospitality industry. Modeled after an elegant Loire Valley castle, the famed Chateau Marmont is a designated cultural monument whose history is that of Hollywood itself. Team members at Château Marmont are part of a longstanding tradition of hospitality excellence. We seek individuals who are professional, attentive, and passionate about delivering world-class service in a unique and storied setting. Our staff are key to upholding the hotel's reputation as a discreet, artistic, and luxurious haven for our guests.
Summary of Position: The Company seeks a qualified individual who is a team player, who is experienced and hands-on. The position requires the ability to provide superior guest service, in a fast paced, luxury environment.
Summary of Essential Functions:
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Uphold Coyle, Forbes and all Service Standards.
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Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
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Maintains professional relationships with all guests and coworkers.
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Follows checklists and standard operating procedures.
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Maintains a safe, clean, organized, and stocked work area.
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Welcome guests in a warm and comfortable manner.
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Refer to guests by name.
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Inform guests about Hotel facilities and functions as well as give directions about the area.
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Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work.
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Has extensive knowledge of the various room types and rates.
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Has extensive knowledge of the upselling program.
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Greeting guests and checking them into the Hotel.
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Establishing and maintaining guest credit.
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Communicating with guests efficiently and in a courteous manner.
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Team player.
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General phone etiquette.
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Presenting any messages or packages.
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Checking guests out of the Hotel.
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Offering bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door. Offering assistance in arranging transportation.
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Offering to make future reservations.
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Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
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Knowledge and established relationship of the surrounding area and its restaurants, clubs, shops, etc.
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Perform Guest List duties as required.
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Participate in Daily Shift briefings.
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Petty cash procedure.
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Able to provide information about Hotel services and standard amenities.
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Delegate bell for guest luggage, faxes and mail to be delivered.
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Other tasks as assigned.
Summary of Job Requirements:
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2+ year similar customer service experience.
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Good communication skill
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Attention to detail and organizational skills
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Ability to multitask.
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General knowledge of area and city happenings.
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Flexible to work schedules.
Summary of Physical Requirements:
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Must be able to seize, grasp, turn and hold objects with hands.
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Must be able to work on your feet for at least 8 hours.
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Fast paced movements are required to go from one part of the facility to others.
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Must be able to move, pull, carry or lift at least 30 pounds.
Kneel, bend, crouch and climb as required
Equal Opportunity Employer
Chateau Marmont is an equal opportunity employer. The Company prohibits discrimination against any employee, applicant for employment, intern or volunteer based on the individual’s actual or perceived race (including traits associated with race, including but not limited to hair texture and protective hairstyles, which include but are not limited to braids, locs, and twists), color, religion, religious creed (including religious belief, observance, and dressing and/or grooming practices), national origin, ancestry, sex (including pregnancy, childbirth, expressing breast milk, or related medical condition), reproductive health decision-making, gender, gender identity, gender expression, transgender status, age, citizenship, primary language, immigration status, genetic characteristics, genetic information, medical condition, disability, status as a special disabled veteran or veteran of the Vietnam era, past or present membership in the uniformed/military service, marital or domestic partnership status, sexual orientation, political activities/affiliations, declination of attendance at or participation in any meeting discussing the Company’s opinion on religious or political matters, off-duty marijuana use, any other factor prohibited by law, as applicable to the Company (“Special Characteristic”), or the intersectionality of two or more Special Characteristics. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
