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Job Title: Laboratory Solution Consultant
Department: Technical & Professional Services
Classification: Full-time/Exempt
Summary
The Data Innovations Laboratory Solution Consultant’s main focus is to help customers achieve their clinical laboratory software connectivity goals and/or optimize a customer’s clinical laboratory goals. This position’s primary responsibilities are to provide both technical and software solution consulting services to customers and facilitate the implementation, training and the use of the Data Innovations products. This person will provide technical and laboratory workflow expertise, advice and support throughout the entire implementation process. The Laboratory Solution Consultant is expected to work independently, needing little direct supervision.
Essential Functions and Responsibilities:
Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software
Provide advanced level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions
Provide customers and Business Partners with appropriate training and education on the company’s product and solutions
Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
Successfully execute project plans through their completion for assigned service implementations
Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position
Act as and provide escalation support for the company’s customer support and sales teams
Ensure customer concerns are proactively communicated to management and team members as appropriate
Document and deliver project status updates to all necessary individuals responsible for the service activity
Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases
Responsible for keeping current on all product releases and enhanced/modified features
Perform demonstrations/presentations of the company’s products and solutions to customers
Actively participate in tradeshows, workshops and educational events as needed
Perform other related duties as assigned
Requirements
Knowledge, Skills, and Abilities:
Working knowledge and understanding of Laboratory Information Software management/administration, IVD instrument interfacing, and laboratory workflows
Working knowledge of or ability to learn Data Innovations’ products
Excellent interpersonal and presentation skills
Excellent analytical and problem solving skills
Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations
Self-motivation and ability to successfully work independently
Ability to deliver and portray the Company’s solutions in a positive and professional manner
Effective ability to teach and instruct peers and clients
Demonstrated knowledge of and ability to execute upon the principles surrounding project management
Ability to meet travel requirements – up to 20% travel required, which may include travel outside of normal business hours – including evenings and weekends
Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
Must comply with company vaccination policy
Ability to follow DI’s policies and procedures
Education and/or Experience
Minimum Associate’s Degree in Medical Technology or Sciences AND the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician. Alternatively, a combination of education and experience where comparable knowledge and skills can be obtained.
Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.
Preferred Skills and Experience:
In addition to the above requirements, the ideal employee/candidate will have experience with the following:
Medical Technologist (ASCP, NCA, or equivalent) certification
Demonstrated knowledge of laboratory test Autoverfication (AV) workflow principles and ability to configure and deploy decision rules in laboratory Instrument, Middleware, and/or Laboratory information systems software
Demonstrated experience using Data Innovations’ products/services
Certification in Project Management
Previous consulting experience
Experience conducting adult education training courses
Proficiency with Microsoft Office and SharePoint applications
Supervision Level
This person reports directly to either the Manager, Implementation Consulting or the Director, Implementation Consulting.
Compensation & Benefits
Salary Range: 101,661.97 - 132,598.81. Compensation will be determined based on education, experience, knowledge, skills, and abilities, as well as internal equity and market data.
Bonus: Full-time, non-sales employees are eligible for DI's annual bonus plan, which takes into account individual, group, and corporate performance.
Benefits: DI offers a competitive benefits package including medical, dental, vision, basic life insurance, paid holidays, paid time off, and a 401(k) matching plan.
If you like working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
