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Applications Manager

Friedman's Home Improvement -
Petaluma, CA

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Job Details

Full-time
$150,000 - $180,000 a year
8 hours ago

Qualifications

Data model design
Commercial use (data warehousing systems)
Cloud analytics services
Software engineering
Power BI
Teamwork
Data visualization software proficiency
Data Integration (Data management)
Data analysis reporting
Computer Science
Cloud data warehouses
Project management in technology
Data modeling projects
Microsoft Power Automate
Coaching
IT system monitoring
Business intelligence report generation
Software implementation
Agile scheduling
Enterprise solutions implementation
Microsoft Dynamics 365
Scalable systems
Enterprise software systems development
Team development
Technical solutions implementation
ETL process automation
Business intelligence tools
Bachelor's degree
SRE
Mentoring

Full Job Description

Friedman’s Home Improvement is seeking a hands-on Applications Manager to own, lead, and continuously improve the enterprise applications that power our retail, supply chain, and digital operations. This is a working manager role ideal for a technically strong leader who enjoys coding, problem-solving, mentoring a small team, and partnering closely with the business to deliver measurable impact. This role is on site four days a week, remote one day a week.

This role blends technical depth, people leadership, and operational excellence. You will be accountable for the reliability, scalability, and performance of core systems including Dynamics 365 Finance & Operations, eCommerce (Sana Cloud Commerce), Retail POS, Warehouse Management, and Business Intelligence platforms.

The ideal candidate thrives in a lean, fast-paced environment, leads with curiosity and empathy, and embraces agile delivery, observability, automation, and software reliability engineering principles to reduce toil and create durable systems.

Top 5 Non-Negotiables:

To be successful in this role, you must bring:

Hands-on (coding) experience with Microsoft Dynamics 365 Finance & Operations or other leading ERP platforms such as SAP S/4HANA or Oracle Fusion.
Hands-on engineering leadership with strong understanding of observability, monitoring, and automation
Power BI and data warehouse experience, with a track record of driving data-informed decisions
Proven ability to lead and develop a small, high-performing technical team while remaining technically hands-on
Exceptional communication and relationship-building skills, fostering accountability, collaboration, and continuous improvement across business partners

What You’ll Do

Application & Platform Leadership

Own the end-to-end enterprise applications portfolio, including D365 F&O, eCommerce (Sana Cloud Commerce), POS, Warehouse Management, BI, and integrated corporate systems
Ensure high availability, performance, scalability, and security across all platforms
Lead application upgrades, releases, and vendor-delivered enhancements with strong change-management discipline

Hands-On Technical Execution

Act as a hands-on technical leader, designing, configuring, coding, and supporting enhancements and integrations—especially within Dynamics 365 F&O
Drive automation of repetitive tasks using tools such as Power Automate, RPA, or Copilot to reduce manual effort and operational friction
Lead root-cause analysis and implement durable fixes to improve system stability and reliability

Data, BI & Decision Enablement

Own Power BI, Power On, and reporting ecosystems, ensuring data accuracy, governance, and performance
Partner with business leaders to translate data into actionable insights, dashboards, and KPIs
Oversee data pipelines, warehousing, and analytics capabilities that support enterprise decision-making

Agile, SRE & Continuous Improvement

Apply agile methodologies to prioritize work, deliver iteratively, and adapt quickly to changing business needs
Champion observability and SRE practices to proactively detect issues, optimize performance, and improve uptime
Continuously identify opportunities to improve processes, tooling, and system efficiency

People & Partner Leadership

Build, mentor, and lead a lean, high-performing team of Application Specialists
Foster a culture of ownership, accountability, collaboration, and technical excellence
Manage vendor relationships to ensure delivery against timelines, budgets, and service-level expectations
Partner closely with functional leaders to align technology solutions with business outcomes

Financial & Operational Stewardship

Provide accurate budgeting, forecasting, and cost management for application initiatives and vendor services
Support special projects and strategic initiatives aligned with Friedman’s business goals

Education & Experience

Bachelor’s degree in Computer Science or related field or 8+ years of equivalent professional experience
6+ years of hands-on experience with Dynamics 365 Finance & Operations
4+ years in retail or omnichannel environments
Experience supporting Business Intelligence, data modeling, ETL, and analytics platforms
Microsoft certifications (strongly preferred):
Dynamics 365 Finance & Operations Apps Solution Architect Expert
Dynamics 365 Finance Functional Consultant Associate
Remote work one day a week

Required Qualifications

Deep technical and functional expertise in D365 F&O, including architecture, customization, integrations, and troubleshooting
Experience with Power BI, Power On, data warehousing, ETL pipelines, Azure Synapse or similar platforms
Strong familiarity with Agile, DevOps, and SRE practices, including observability tools (e.g., Azure Application Insights)
Proven success translating business needs into scalable technical solutions
Demonstrated ability to lead, coach, and grow a technical team while remaining hands-on
Strong project management skills and experience leading cross-functional initiatives
Excellent written and verbal communication skills—able to explain complex technical concepts in clear, business-friendly terms
Highly organized, detail-oriented, and process-driven, with a mindset of continuous improvement
Customer-focused with strong follow-through and ownership mentality

Why Friedman’s

At Friedman’s, technology directly supports the people and operations that serve our communities. This role offers the opportunity to make a visible impact, work closely with business leaders, and build resilient systems that support a growing, values-driven organization.

Job Type: Full-time

Pay: $150,000.00 - $180,000.00 per year

Experience:

Microsoft Dynamics 365: 4 years (Required)

Work Location: In person

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