Top 279 Complaint handling specialist medical device Jobs

Manager/ Senior Specialist , Medical Information
Incyte Corporation —Chadds Ford, PA
- Medicine
- Doctor of Philosophy
- Team management
Supervisor Complaint Handling
Abbott Laboratories —Alameda, CA
- $100,000 - $200,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
- Health insurance
- Tuition reimbursement
Senior Complaint Specialist
Anika Therapeutics —Bedford, MA
- $84,000 - $110,000 a year
- Full-time
- Engineering
- 3 years
- Analysis skills
- Health savings account
- Employee stock purchase plan
Quick Apply
DDT Medical Device Investigation Analyst
Takeda Pharmaceutical —Bannockburn, IL
- $89,900 - $141,240 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Senior Specialist, Product Performance, Medical Affairs
Abbott Laboratories —Temecula, CA
- $99,300 - $198,700 a year
- Full-time
- Nursing
- Medicine
- 5 years
- Health insurance
- Tuition reimbursement
Product Complaint Specialist I
Meso Scale Diagnostics, LLC. —Rockville, MD
- $59,100 - $87,900 a year
- Mid-level
- Office
- Continuous improvement
- Paid parental leave
- AD&D insurance
Quick Apply
Medical Logistics Specialist (D)
Systems Products and Solutions, Inc —Huntsville, AL
- Spanish
- Military
- English
Quick Apply
Medical Device Quality Management System Specialist
Vector Surgical —Menomonee Falls, WI
- Full-time
- Microsoft Word
- Surgery
- Engineering
- Health insurance
- Dental insurance
Quick Apply
2d
Dinka Interpreter
LanguageLine Solutions —Remote
- $0.75 - $0.90 an hour
- Part-time
- Remote
- Background check
- 18 years or older
- Pass drug screening
- Opportunities for advancement
- Referral program
Tamil Interpreter
LanguageLine Solutions —Remote
- $0.60 - $0.75 an hour
- Part-time
- Remote
- Background check
- 18 years or older
- Pass drug screening
- Opportunities for advancement
- Referral program
Fukienese Interpreter
LanguageLine Solutions —Remote
- $23 - $25 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- AD&D insurance
Lab Program Coordinator
Renown Health —Reno, NV
- Full-time
- OSHA
- Computer literacy
- Writing skills
Sr Electrical Engineer - Medical device
Grove Technical Resources —Lafayette, CO
- $55 - $65 an hour
- Contract
- Office
- Master's degree
- Analysis skills
Quick Apply
Karenni Interpreter
LanguageLine Solutions —Remote
- $0.75 - $0.90 an hour
- Part-time
- Remote
- Background check
- 18 years or older
- Pass drug screening
- Opportunities for advancement
- Referral program
Experienced Quality Engineer – Risk Management Specialist
Manpower Group North America —Scarborough, ME
- Up to $44.78 an hour
- Temporary
- Background check
- Engineering
- Mid-level
Quick Apply
2d
Director of Activities
Gates Health and Rehabilitation Center —Gatesville, NC
- Weekends as needed
- Ability to lift 50 pounds
- Driver's License
- Recruiting
Quick Apply
7d
Medical Device Senior Regulatory Affairs Specialist
IsoAid, LLC —Port Richey, FL
- $69,244.73 - $99,305.49 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
1d
Post Market Surveillance (PMS) Specialist
Katalyst Healthcares & Life Sciences —Cambridge, MA
- Contract
- Bachelor's degree
- Senior level
- 4 years
Quick Apply
Quality Specialist
Katalyst Healthcares & Life Sciences —Mundelein, IL
- Contract
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Post Market Surveillance Specialist
Katalyst Healthcares & Life Sciences —Cambridge, MA
- Contract
- Bachelor's degree
- Senior level
- 4 years
Quick Apply

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Manager/ Senior Specialist , Medical Information

Incyte Corporation -
Chadds Ford, PA

Apply Now

Job Details

Qualifications

Customer communication
Pharmaceutical regulatory compliance
Drug regulation
PubMed
Pharmaceutical company experience
Project management experience in healthcare
Medical affairs
FDA regulations
Medical literature reviews

Full Job Description

Overview:

A global biopharmaceutical company on a mission to Solve On, Incyte follows science to find solutions for patients with unmet medical needs. Through the discovery, development, and commercialization of proprietary therapeutics, Incyte has established a portfolio of first-in-class medicines for patients and a strong pipeline of products in Hematology, Oncology and Inflammation and Autoimmunity

Headquartered in Wilmington, Delaware, Incyte has operations in North America, Europe, and Asia.

Job Summary (Primary function)
The Manager, Medical Information Call Center (MICC) is responsible for responding to inbound medical inquiries in the United States from Health Care Professionals (HCPs), patients, and caregivers. The position will also be responsible for the intake and handling of adverse events (AEs) and product quality complaints (PQCs) related to marketed products, as well as development of scientific materials used to address customer inquiries. This role will also provide support for vendor management, MICC system, and insight generation activities.

Essential Functions of the Job (Key responsibilities)

Comply with all guidelines, policies, legal, regulatory, and compliance requirements
Provide timely, accurate, thorough, and balanced responses to unsolicited customer requests for medical information, consistent with company and regulatory guidelines
Identify, capture, and process AEs and PCs in accordance with company guidance documents
Demonstrate ongoing scientific and business expertise relevant to therapeutic areas, including products, disease state management, emerging therapies, and the competitive landscape
Provide medical information support at medical meetings and other key scientific engagements, as assigned
Generate, compile, and present routine customer insights, metrics, and reports with internal partners to support operational decision-making
Collaborate with the MICC Lead, Medical Information Content Development Team (MICD) and relevant cross-functional partners to develop and maintain written scientific materials, including custom responses, standard responses, and Q&As
Support management of day-to-day call center operations, including maintenance of standard operating procedures (SOPs), third-party call center vendor oversight, workload prioritization, and inspection/audit readiness activities
In collaboration with cross-functional partners including Market Access, Quality Assurance, and Pharmacovigilance, create, refine, and implement call center workflows and process improvements to support compliance, audit readiness, and service excellence
Lead AI-related initiatives within the MICC to assess, refine, and optimize AI functionality, drive improvements in workflow efficiency and overall operational effectiveness
Identify and communicate MICC best practices with Global colleagues.
Collaborate with the MICC Lead, IT, and cross-functional partners to support the optimization of Veeva MedInquiry and associated platforms, ensuring timely implementation of system releases and continuous workflow improvements
Support AD hoc MICC-related projects, as identified by the MICC lead

Qualifications (Minimal acceptable level of education, work experience, and competency)

Healthcare Professional (PharmD, MD, RPh, PhD in related field) with experience working in a Medical Information/Medical Affairs capacity for a pharmaceutical or medical device company, or equivalent clinical experience, is required
Experience creating scientific content, including MIRLs, is strongly preferred

Knowledge of FDA regulations regarding the dissemination of Medical Information, drug promotion, and adverse events and product quality complaints reporting, is required
Ability to query scientific literature (via PubMed, Embase, Scopus, etc.) and identify and summarize pertinent findings is required
Excellent oral and written communication skills are required
Excellent project management skills, including the ability to plan, prioritize, and execute multiple projects are required
Experience in using a medical inquiry database (e.g. Veeva MedInquiry), is desired
Experience in oncology, hematology, dermatology, or immunology is strongly preferred

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We Respect Your Privacy

Learn more at: http://www.incyte.com/privacy-policy

The Incyte hiring organization processes your personal data to manage your job application in order to enter into an employment relationship with you if you are the successful candidate.

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process here.

You may have the right to access, delete, restrict, edit, move, or object to the use of your personal data. You may also have a right to report concerns to the authority responsible for data privacy in the country where the position is based or where you live or work.

You can learn more about Incyte’s data protection practices here. By accessing this link you can learn about the types of personal data we collect, how we use it, whether collection and processing is optional, sources of the personal data we process, how it is shared, where it is stored or transferred to, how long we keep it, and contact information for Incyte, Incyte’s data protection officer, and your supervisory authority (if applicable).

Please contact [email protected] if you have any questions or concerns or would like to exercise your rights.

Apply Now

Refine Your Search

complaint handling specialist medical device jobs

Manager/ Senior Specialist , Medical Information

Supervisor Complaint Handling

Senior Complaint Specialist

DDT Medical Device Investigation Analyst

Senior Specialist, Product Performance, Medical Affairs

Product Complaint Specialist I

Medical Logistics Specialist (D)

Medical Device Quality Management System Specialist

Dinka Interpreter

Tamil Interpreter

Fukienese Interpreter

Lab Program Coordinator

Sr Electrical Engineer - Medical device

Karenni Interpreter

Experienced Quality Engineer – Risk Management Specialist

Director of Activities

Medical Device Senior Regulatory Affairs Specialist

Post Market Surveillance (PMS) Specialist

Quality Specialist

Post Market Surveillance Specialist

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