Responsible for maintenance and continuous improvement of the process, working methods and tools, including configuration management of computer systems, networks and their configurations, workstations and their configuration, software development activity, performance tool development and distribution, and applications distribution. Configuration change tracking and documentation control to include, but not limited to concepts of operation, requirements identification and documentation, preliminary and detailed system definition, system design review, performance monitoring tools and production software. Ensure the CM process is introduced and implemented according to guidelines from the process owner. Keep the Configuration Management Database (CMDB) update. Perform audits on the actual CMDB.
Provides continuous coordination of progress on actions, tasking, and issues. Reviews and edits technical documentation, as requested. Serves as a corporate referent on technical writing and editing matters. Serves as the CM authority for reviewing software code deliveries and managing code libraries.
Tasks:
- Manage the baseline configuration for all-project related work for project oversight as well as office-level oversight and control.
- Manage and track changes to project baselines, as well as regularly track project and master schedule and control gate progress.
- Support project teams in defining, documenting, and changing and baselining project configuration items.
- Maintain the configuration management database (CMDB) and maintain system documentation.
- Process on a regular cycle discrepancy reports, requirements, build reports, investigation reports, request for changes, operation change requests. Assist in changes to the CM process, responsible for establishing and maintaining both new and existing schedules.
- Improve and develop the process, working methods and tools.
- Liaise with the customer to ensure requirements are met and ensure the CMDB integrity.
- Implement approved changes to CMDB structure including attributes and relationships.
- Plan a schedule of independent audits and perform audits on the CMDB, comparing its contents with the actual IT infrastructure.
- Produce and issue managements reports from CMDB.
- Manage a website.
- Configure and monitor audit files for security issues.
- Configure and monitor various Web search engines.
- Configure and report statistics concerning Web site usage.
- Provide reports and repairs broken links.
- Evaluate new Web authoring tools or products.
- Ensure overall Web site quality assurance to include properly formatted metadata, common look and feel pages, and navigation buttons.
- Maintain the master project schedule.
- Provide executive support to the Configuration Management Board, including scheduling meetings, developing agenda, assisting project managers who are on the agenda and assisting the Chair to run the meetings.
- Provide support at meetings, enter or updates configuration tracking information in appropriate databases, develop board agendas, notify board attendees of meetings, enter board related data in appropriate databases, install, maintain and troubleshoots problems related to Configuration Control Board action items/issues.
- Manage and document the configuration baseline and control process for applications
- Record and report the change process and implementation status for applications
- Ensure adherence of CM processes throughout life cycle development phases
- Track and monitor status of Change Requests (CRs), Discrepancy Reports (DRs) and Request For Changes (RFCs)
- Report status of CRs, DRs and RFCs
- Record and track Action Items
- Report status of Action Items
- Manage the configuration of software executables to environments (development, test, staging and production)
Knowledge, Skills and Abilities:
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Coordination - Adjusting actions in relation to others' actions
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Programming - Writing computer programs for various purposes.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Speaking - Talking to others to convey information effectively.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Near Vision - The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
- Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways
Tools used in this occupation:
- Desktop computers
- Hard disk arrays - Redundant array of independent disks RAID systems
- Hard disk drives - Hard disks
- Notebook computers
- Tape arrays - Tape libraries
Technology used in this occupation:
- Backup or archival software - Acronis Recovery Expert; Backup and archival software; Systems and data disaster recovery software; VERITAS NetBackup
- Data base management system software - Database management software; Microsoft SQL Server; Quest Central; Sybase Replication Server
- Development environment software - C; Microsoft Visual Basic; Prolog; Restructured extended executor REXX
- Metadata management software - AllFusion ERwin Data Modeler; Data modeling software; IBM Rational Data Architect; Visual Paradigm DB Visual ARCHITECT
- Object or component oriented development software - Microsoft Visual C# .NET; Practical extraction and reporting language Perl; Sun Microsystems Java; Sybase PowerBuilder
